Compliance
Maintain Corporate Value by Enhancing Internal Systems and Further Instill Our Mission Statement.
Basic Approach
Compliance is, in addition to following laws and regulations, to understand and respect the aim and objective of the laws and regulations. It is essential that we comply with the laws and regulations to engage in business. Recognizing that compliance occupies an important position in corporate management, we have established the "ANA Group Code of Conduct（Responsibility to Society）"PDF Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines. as a code to be followed by all officers and employees of the ANA Group.
Compliance Implementation Structure
The ANA Group has developed a compliance structure based on the ANA Group Compliance Regulations to promote compliance with laws, regulations, and other standards related to business activities. The Group ESG Management Promotion Committee, an advisory body under the supervision of the Board of Directors, discusses policies and measures related to the promotion of ESG management across the entire Group, with important matters being submitted to the Board of Directors. Each company and department appoints an ESG Promotion Officer that is responsible for promotion and an ESG Promotion Leader as a key driver of ESG initiatives. These officers and leaders strive to raise awareness of compliance across the ANA Group.
Major Initiatives
Anti-Bribery Policy
With regard to anti-bribery measures, we have established the ANA Group Anti-Bribery Rules in order to comply with the anti-bribery laws of each country, and have put in place a system to minimize legal risks on a global level and prevent situations that may lead to a decline in corporate value. At the same time, there is a provision on how to respond when a violation is found. In addition, the ANA Group makes contracts with business partners conditional on efforts to prevent bribery and corruption.
Legal Compliance Education
We conduct a variety of educational programs for every group executive and employee to acquire correct knowledge of and exercise appropriate judgment related to various laws and regulations. We hold regular seminars on contract practices, labor practices, and laws and regulations related to air transportation, improving our familiarity with business-essential knowledge. Seminars on competition law and air transportation for group executives and employees working overseas, are also available, focusing on minimizing legal risks globally. We also conduct seminars tailored to topics and contents that reflect the needs of each group company and/or department to foster a more legal-related competence. In addition to conducting online seminars, we maintain a global learning environment for group executives and employees to learn about various laws and regulations by posting educational materials and explanatory videos on our intranet.
Information Dissemination
Our compliance website, available on the corporate intranet, includes codes of conduct that outline the actions to be commonly followed by all group executives and employees. In addition, we specifically outline employee do’s and don’ts, and provide educational materials on our website for in-house training and other purposes. We also post manuals and guidelines on various laws and regulations to the appropriate website, providing an infrastructure where group executives and employees have access to such information at any time. In addition, we established a simple way for group executives and employees to ask questions from the website on legal issues of their business. This allows us to support them in making appropriate decisions in compliance with said laws and regulations.
Initiatives to Prevent Harassment
We provide various training and education programs to prevent workplace harassment including training for newly appointed managers. In response to requests from each group company, implemented training that encourages participants to recognize and reconsider the risk of harassment and appropriate measures in their own workplace based on a harassment awareness survey.
Additionally, we provided harassment prevention education for each group executive and employee through e-learning to develop a proper understanding of harassment and strive for zero-tolerance and more comfortable work environments throughout the group.
Compliance Survey of Group Companies
This annual survey consists of self-evaluations on compliance with relevant laws and regulations to assess issues pertaining to each group company and to the entire group. We conduct follow-ups with each company based on survey results as necessary to resolve any issues.
Strengthening Cooperation with Group Companies
To strengthen the compliance system across the entire Group, we have clarified the points of contact between our Legal & Insurance Department, Group companies building and operating a system facilitating two-way communication.
Internal Reporting System
Based on the "ANA Group Internal Reporting Handling Regulations," we have set up an independent and neutral point of contact (ANA Alert) both inside and outside the Group (at law firm) to collect compliance-related information within the Group and resolve any issues. All executives, employees (including temporary personnel) involved in ANA Group operations, retirees, and business partners can use these reporting channels anonymously. All reports are handled with the utmost confidentiality, and the privacy of the whistleblower and relevant parties is protected. We guarantee that no disadvantageous treatment will occur as a result of making a report or cooperating in the verification of facts. If any retaliatory action is confirmed, strict and resolute disciplinary measures will be taken, regardless of the nature or circumstances. Additionally, during ESG Promotion Month, we conduct training for the familiarization of the internal reporting system. In fiscal 2024, there were 237 reports within the Group, and the system has spread throughout the Group as a reliable and effective internal reporting system.
Cases of Compliance Violations
If a compliance violation is found, we take strict measures, such as disciplinary action, in accordance with the rules established by each Group company.
Internal Audit
The ANA Group Audit Department conducts internal audits for the purpose of evaluating the Group's business operations in its management, operations, and performance, based on legal, rational, and ethical perspectives. We also audit and evaluate promotion structure and operational statuses of each company and department to ensure compliance.