| Customers |
- We raise the level of security and trust with safety as our unequivocal mission in all our businesses.
- We aim to be the world's leading airline group in customer satisfaction by creating new value while taking our customers' viewpoints at all times.
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- ANA Customer Service Desk
- ANA Disability Desk for Passengers Who Require Assistance
- Customer Satisfaction Survey
- In-flight Comment Card
- Group Interview
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| Shareholders and Investors |
- To increase shareholder value, we are constructing a strong enterprise that is able to generate stable earnings and provide a continuous return on investment.
- We conduct timely and appropriate disclosure of corporate information.
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- General Meeting of Shareholders and Investor Presentations
- Investor Relations Activities
- Questionnaires About Socially Responsible Investment
- Publication of the ANA VISION Booklet for Shareholders
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| Business Partners |
- We conduct fair trading while maintaining legal and regulatory compliance based on the ANA Group Purchasing Guidelines.
- We value partnerships with our trading partners, cooperative partners, alliance companies, and other organizations. We aim to grow with these partners while working together to realize a sustainable society.
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- Partner Briefings, Training, Meetings for Opinion Exchange
- Questionnaires for Business Partners
- Partner Worksite Tours
- Projects With Airline Alliance Partners
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| Employees |
- By respecting human rights and supporting independent growth and diverse working styles, we aim to be a corporate group where our employees can display their capabilities through motivated work irrespective of age, gender or nationality.
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- Internal Newsletter
- Employee Satisfaction Survey
- Education, Seminars, E-Learning Courses
- Internal Reporting System
- Labor and Management Conferences
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| Public Authorities |
- We fulfill all obligations, such as legal and regulatory compliance and tax obligations.
- We actively collaborate with and support solutions aimed at sustainable development of Japan and global society.
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- Activities Through Industry Organizations and the IATA
- Providing opinions in government councils
- Joint Public-Private Sector Projects
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| Communities |
- We work toward regional revitalization through expanding the number of people involved in community interactions and vitalization of regional economies.
- We contribute to resolving social issues through social contribution activities in areas served by our domestic and international routes.
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- Communication and Partnership With NGOs, NPOs, and Local Governments
- Participation in Reconstruction and Volunteer Activities
- Educational Support for the Next Generation
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| Environment |
- We engage in the reduction of our environmental impact through anti-climate change activities , biodiversity conservation, and other environmental initiatives.
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- Reducing Environmental Impact
- Disclosure of Information Through Our Annual Report, Website, Etc.
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