Human Rights Due Diligence

The ANA Group has established a mechanism for human rights due diligence, in accordance with the processes detailed in the United Nations Guiding Principles on Business and Human Rights. Human rights due diligence is an ongoing process of conducting preventive surveys and investigations, implementing appropriate measures to address adverse impact, and disclosing progress and results of such measures, in order to prevent and mitigate a company’s adverse human rights impacts in society.

Human Rights Impact Assessment

In July 2022, we assessed potential risks factors from the perspective of human rights and the environment in the business operations of the ANA Group through an assessment in the form of a Group-wide workshop where managers from over 35 Group companies and departments discussed. With the observance of the third-party organizations of Caux Round Table Japan*1 and Conservation International Japan*2, we identified potential risks. Then, we engaed in dialogues with both Japanese and international experts to identify which human rights and environmental issues we should apply our focus on in the future.

Business activities Air Transportation, Airline Related (Airport Ground Support, Aircraft Maintenance, Cargo and Logistics, Vehicle Maintenance, Catering etc), Trade and Retail, Travel Services
Countries and areas Japan, UK, France, Germany, Belgium, China, India, Vietnam, Thailand, Myanmar, Malaysia, Singapore, Indonesia, Philippines, Taiwan, Korea, Australia, Canada, USA
Issues assessed
(using Verisk Maplecroft data)
Child Labour, Decent Wages, Decent Working Time, Discrimination in the Workplace, Forced Labour, Freedom of Association, Collective Bargaining, Migrant Workers, Occupational Health and Safety, Trafficking in Persons, Total GHG Emissions, Air / Water Quality, Corruption
  1. *1. Caux Round Table (CRT) is a global network of business leaders working to realize a fair, free, and transparent society through sustainable and socially responsible business. CRT Japan is primarily involved in providing support for corporate human-rights initiatives.
  2. *2. The Japanese branch of an international NGO with branches in 29 countries that provides policy recommendations regarding climate change and biodiversity.

Priority Human Rights Issues

In addition to the existing four priority human rights issues, we have established the following five new human rights issues that incorporate environmental perspectives and new human rights risks associated with expansion into new business areas. These are based on the potential issues identified in the human rights and environmental due diligence assessment we held in 2022. These human rights issues cover local communities, and the employees and migrant workers of ANA Group contractors and suppliers, as well as ANA Group employees and customers. The themes also cover indigenous people, in addition to women and children. From FY2023 onward, we will conduct our activities based on these themes.

Theme 1

Respect the Human Rights of Migrant Workers Working at Contractors and Vendors in Japan and Overseas

We will expand our scope of determining the work environment of foreign workers from group companies to contractors and vendors in both Japan and overseas, and will make efforts to promptly improve the work environment when a problem is identified.

Theme 2

Identify Human Rights Issues and Environmental Burdens in the Supply Chain

We must strengthen supply chain management not only for in-flight meals, but also for our business as a whole. In addition, we must check whether there are any risks not only from a human rights perspective but also from an environmental perspective.

Theme 3

Prevent the Use of Airplanes in Human Trafficking

We will work to prevent services provided by airlines from being unintentionally used by third parties for human trafficking, and we will also promote external awareness of this by stepping up our external communication.

Theme 4

Protect Customer Information and Give Consideration to Privacy

We will not only comply with laws and regulations, but will also take into account the demands of society regarding the use of customers' personal data not only in the airline business but also in platform business.

Theme 5

Respect Human Rights When Providing AI, Metaverse and Other Services

We will respond to human rights risks such as slander and impersonation of others based on assumptions of risks that may arise in the future in the three-dimensional virtual space created on the internet and in its services.

Furthermore, we disclose information on the initiatives we implemented based on the four priority human rights themes below up until 2022.

  1. Respect the Human Rights of Migrant Workers in Japan
  2. Strengthen Supply Chain Management of In-Flight Meals
  3. Prevent the Use of Airplanes in Human Trafficking
  4. Eradicate Corruption

We will take appropriate action regarding Issue 4 despite not categorizing it as a continued human rights theme.