Human Rights Due Diligence

The ANA Group has established a mechanism for human rights due diligence, in accordance with the processes detailed in the United Nations Guiding Principles on Business and Human Rights. Human rights due diligence is an ongoing process of conducting preventive surveys and investigations, implementing appropriate measures to address adverse impact, and disclosing progress and results of such measures, in order to prevent and mitigate a company’s adverse human rights impacts in society.

Human Rights Impact Assessment

In July 2022, we assessed potential risks factors from the perspective of human rights and the environment in the business operations of the ANA Group through an assessment in the form of a Group-wide workshop where managers from over 35 Group companies and departments discussed. With the observance of the third-party organizations of Caux Round Table Japan*1 and Conservation International Japan*2, we identified potential risks. Then, we engaed in dialogues with both Japanese and international experts to identify which human rights and environmental issues we should apply our focus on in the future.

Business activities Air Transportation, Airline Related (Airport Ground Support, Aircraft Maintenance, Cargo and Logistics, Vehicle Maintenance, Catering etc), Trade and Retail, Travel Services
Countries and areas Japan, UK, France, Germany, Belgium, China, India, Vietnam, Thailand, Myanmar, Malaysia, Singapore, Indonesia, Philippines, Taiwan, Korea, Australia, Canada, USA
Issues assessed
(using Verisk Maplecroft data)
Child Labour, Decent Wages, Decent Working Time, Discrimination in the Workplace, Forced Labour, Freedom of Association, Collective Bargaining, Migrant Workers, Occupational Health and Safety, Trafficking in Persons, Total GHG Emissions, Air / Water Quality, Corruption
  1. *1. Caux Round Table (CRT) is a global network of business leaders working to realize a fair, free, and transparent society through sustainable and socially responsible business. CRT Japan is primarily involved in providing support for corporate human-rights initiatives.
  2. *2. The Japanese branch of an international NGO with branches in 29 countries that provides policy recommendations regarding climate change and biodiversity.

Priority Human Rights Issues

In addition to the existing four priority human rights issues, we have established the following five new human rights issues that incorporate environmental perspectives and new human rights risks associated with expansion into new business areas. These are based on the potential issues identified in the human rights and environmental due diligence assessment we held in 2022. These human rights issues cover local communities, and the employees and migrant workers of ANA Group contractors and suppliers, as well as ANA Group employees and customers. The themes also cover indigenous people, in addition to women and children. From FY2023 onward, we will conduct our activities based on these themes.

Theme 1

Identify the Working Environment Situation of Migrant Workers at Japanese and International Suppliers and Vendors

We will expand the scope of efforts to identify the working environment situation of migrant workers from Group companies to Japanese and international service providers.

Theme 2

Use Customer Information with Respect for Privacy

With a focus on our customer platform business, we will actively work to ensure privacy in a way that goes beyond legal compliance and considers social demands and the changes of the times.

Theme 3

Externally Promote Awareness of Human Trafficking

In order to prevent the use of airplanes in human trafficking, we will accelerate our efforts to promote awareness by holding events at airports and other measures in addition to internal education.

Theme 4

Identify Human Rights Issues and Environmental Impacts in the Supply Chain

On top of supply-chain management for goods related to in-flight meals, we need to implement supply-chain management throughout our entire business. As well as human rights, we also need to confirm if there are any risks from an environmental perspective. First, we will verify whether there are any issues related to human rights and the environment in the goods handled by ANA, from manufacturing to sales.

Theme 5

Address Human Rights Impact When Providing Services Using AI and the Metaverse

With related Group companies, we will anticipate and address human rights risks that may occur in computer-generated three-dimensional spaces and the services provided there, such as defamation and impersonation.

Furthermore, we disclose information on the initiatives we implemented based on the four priority human rights themes below up until 2022.

  1. Respect the Human Rights of Migrant Workers in Japan
  2. Strengthen Supply Chain Management of In-Flight Meals
  3. Prevent the Use of Airplanes in Human Trafficking
  4. Eradicate Corruption

We will take appropriate action regarding Issue 4 despite not categorizing it as a continued human rights theme.