Business & Human Rights

Commitment to Human Rights

The ANA Group has a Human Rights Policy ("the Policy") based on the International Bill of Rights (the Universal Declaration of Human Rights and the two International Covenants), the International Labor Organization Declaration on Fundamental Principles and Rights at Work, the Ten Principles of the United Nations Global Compact, and the United Nations Guiding Principles on Business and Human Rights. ANA Group will continue to further respect for human rights.

We have disclosed Human Rights Report every year since 2018. The ANA Group endeavors to disclose appropriate information related to corporate responsibility for human rights. Our reports conform to the UN Guiding Principles Reporting Framework, which provides a comprehensive guideline for reporting on corporate correspondence of human rights issues.

Previous Human Rights Report:2018 PDF Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines.

In addition to the Human Rights Policy, the ANA Group has Social Responsibility Guidelines PDF Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines., a code of conduct that provides us with a clear understanding of what is expected of every Group executive and employee in relation to human rights. This enables each staff member to "do the right thing" in our day-to-day duties.

Social Responsibility Guidelines
  • We will respect human rights and diversity.
    • We ensure that human rights are respected at all times when conducting the ANA Group's corporate activities.
    • We respect the cultures, customs, history, values and social norms of each country and region and remain conscious of the views of concerned parties in our actions.
    • We respect the individuality of our colleagues and the diversity of our teams and organizations, and cooperate to create a sound and positive workplace environment free from harassment of any kind.

Implementation Structure

ANA Group has appointed a Chief CSR Promotion Officer to oversee the Group's efforts in human rights. The Chief CSR Promotion Officer ensures timely discussion of any issues regarding our human rights policy and measures at the Group CSR/ Risk Management/ Compliance Committee, and works together with the CSR Promotion Leaders in each Group company and department to further human rights within ANA Group.

Training Our Staff in Human Rights

ANA Group continues to train new staff and new managers on human rights every year. ANA Group's human rights training touches on both global trends and real-life examples closer to staff, and aims at ensuring that each staff understands the necessity of being fully cognizant of human rights while engaging in their daily duties.
To communicate on ANA Group Human Rights Policy with ANA Group employees and improve their understanding on human rights and ANA's business, in 2018, we provided them e-learning titled 'Preventing Human Trafficking' for three month, which 94% of the employees completed. ANA Group will continue to train our staff in human rights through 2019.

Screen shots of our e-learning programme

In addition, all group executives, employees, and temporary personnel involved in operations (including employees of our business partners) can communicate concerns to "ANA Alert", our reporting procedure on non-compliance issues. ANA Group protects the privacy of any staff member who uses "ANA Alert", and ensures that neither s/he nor any other staff member faces any negative consequences as a result of reporting on instances of non-compliance. ANA Group also has procedure for the possibility to report non-compliance issues to an outside party commissioned by the Group, should a staff member wish.

Human Rights Due Diligence

ANA Group has established a framework for conducting human rights due diligence, in accordance with the procedures outlined in the UN Guiding Principles for Business and Human Rights. ANA Groups understands due diligence to be an ongoing process whereby a company preventively investigates and identifies issues, corrects these through appropriate procedures, and discloses externally progress and results of its activities in order to prevent or mitigate any negative impact on human rights the Group may have on society.

Approach to human rights due diligence

Source: Developed by ANA Group, guided by Verisk Maplecroft and Caux Round Table Japan

During 2016, ANA Group used the above process, and analysed the potential risks throughout all of its business operations (including all countries the Group operates in), and identified several human rights issues the Group will focus on to reduce the risk of any negative human rights impacts.

Human Rights Impact Assessments

ANA Group is conducting human rights impact assessments in collaboration with Verisk Maplecroft*1 and Caux Round Table Japan (CRT Japan*2).

In 2016, ANA Group first analysed the potential human rights risks the Group's activities may face, both by area of business and country of operation, using social and environmental data provided by Verisk Maplecroft. In collaboration with CRT Japan, the Group then identified human rights issues (including related business activities and countries/areas) which ANA Group needs to focus on to prevent and tackle, through interviews across Group and by receiving advices from global experts on human rights. Since 2017, the Group have analyzed the likelihood of any negative impacts, evaluate what severe impact there may be for stakeholders, we have been also developing measures to mitigate and prevent these negative impacts.

  1. *1. Verisk Maplecroft is the leading risk analysis, research, and strategic forecast firm. The company provides data-based solutions and advice on political, human rights, economic, and environmental risks to organizational resilience and procurement sustainability.
  2. *2. CRT is a global network of business leaders aimed at ensuring business contributes to a more free, fair, and transparent society.

A risk-based analysis using indices and scores of Verisk Maplecroft

Scope of the assessment

Scope of the assessment
Business activities Air Transportation, Airline Related (Airport Ground Support, Aircraft Maintenance, Cargo and Logistics, Vehicle Maintenance, Catering etc), Trade and Retail, Travel Services
Countries and areas Japan, UK, France, Germany, Belgium, China, India, Vietnam, Thailand, Myanmar, Malaysia, Singapore, Indonesia, Philippines, Taiwan, Korea, Australia, Canada, USA
Indices used for the assessment
*Provided by Verisk Maplecroft
13 indices - Child labour, Decent Wages, Decent Working Time, Discrimination in the Workplace, Forced Labour, Freedom of Association, Collective Bargaining, Migrant Workers, Occupational Health and Safety, Trafficking in Persons, Total GHG Emissions, Air / Water Quality, Corruption

Identifying and Preventing Negative Human Rights Impacts

ANA Group is working on preventing negative impacts on the following three themes identified in the Human Rights Impact Assessment.

Understanding the Workplace Environment of Foreign Workers in Japan

In 2017 and 2018,with the cooperation of local contractors, we engaged an independent third-party agency to help us assess working conditions for non-Japanese nationals employed as ground handling staff at airports, and catering staff. This survey included direct interviews with workers and inspections of living arrangements. We intend to expand the scope of this survey in the future.

Strengthening In-Flight Meal Supply Chain Management

In 2017, the ANA Group became the first Japanese company to join the Bluenumber Initiative*3. The ANA Group is committed to establishing a transparent food supply chain structure for in-flight meals by registering information of the producers and vendors to the Bluenumber platform. This initiative will also help us ensure respect for human rights and environmental preservation throughout the production process.

Producer and vendor information mapped on the Bluenumber Initiative administration site

Preventing Human Trafficking Via Air Transportation

In April 2018, we invited representatives from the United States NPO Airline Ambassadors International*4 to Japan to present a workshop based on their Anti-Trafficking training program for airlines. The e-learning program was launched in December 2018 for all employees of the ANA Group to show that our business is not unrelated to human trafficking. And, in April 2019, we started concrete operations to prevent human trafficking. Specifically, we will report any suspected case of in-flight human trafficking to the immigration office. We will strengthen measures to prevent our services from being used to commit human rights violations.

Anti-Trafficking workshop conducted by Airline Ambassadors International
  1. *3. The Bluenumber Initiative is a global program to establish food supply chain platforms by Bluenumber Foundation.
  2. *4. Initially a network of airline employees, Airline Ambassadors International has become an NPO working to prevent human trafficking.

For more details, please refer to "Human Rights Report 2019". PDF Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines.

Working with partners

ANA Group also understands the need to promote respect for human rights not just in our own business activities, but throughout the entirety of our entire supply chain, including suppliers, manufacturers and contractors. The Group shares its Supplier Management Policy and CSR Guidelines with its business partners. In particular, the CSR Guidelines are based on ISO26000, a set of international CSR guidelines, and cover subjects including "Respect and compliance with international norms on human rights and labour". This policy plays an important role in choosing partners, and we work proactively to gain their understanding and cooperation through measures such as regular CSR monitoring surveys to follow up on initiatives.
For more details, please access to our page on 'Relationship with Business Partners'

Advice on Human Rights Measures

The ANA Group holds advisory meetings with human rights experts on a regular basis. In September 2018, we invited two leading experts from the Danish Center for Human Rights*5 and the Institute for Human Rights and Business*6 to evaluate the responses of the ANA Group to the advice received last year. These experts recommended useful principles and guidelines to keep in mind when executing initiatives. They also discussed the effectiveness of working in cooperation with outside parties (other companies, industry groups, economic federations, government, CSOs*7).

Review With Human Rights Experts
  1. *5. The Danish Center for Human Rights was established by the Danish Parliament to gather information and develop tools related to human rights and business.
  2. *6. Founded in 2009, the Institute for Human Rights and Business is an international think-tank active in the field of business and human rights. This Institute is a leading driver of initiatives in this field.
  3. *7. CSO (Civil Society Organization) is a general term, applied collectively to groups of non-government, non-profit public benefit organizations including NGOs, NPOs, community groups, and volunteer groups.

For more details, please refer to "Human Rights Report 2019". PDF Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines.

Participation in Stakeholder Engagement Processes

In May 2018, we visited Thailand to listen to the experiences of actual human trafficking victims and to hold discussions with the Thai government and NGOs about human rights issues in Thailand.
In June 2019, we visited Thailand again, and actually confirmed the working environment of workers in the fishing industry.

Dialogue in Thailand

ANA Group will continue to engage on a continuing basis with stakeholders, implementing its human rights due diligence framework and ensuring transparency throughout the process.

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