Human Rights

The ANA Group values communication with its stakeholders and work to advance initiatives that respect human rights.


Basic Approach

In April 2016, we established the ANA Group Policy on Human Rights. We based this policy on the International Bill of Human Rights (the Universal Declaration of Human Rights and two International Covenants), the International Labour Organization Declaration on Fundamental Principles and Rights at Work, the Ten Principles of the United Nations Global Compact, and the United Nations Guiding Principles on Business and Human Rights. In addition to this policy, the ANA Group has established the Social Responsibility Guidelines, a code of conduct that provides us with a clear understanding of what is expected of every Group executive and employee in relation to human rights.

Commitment to Human Rights

We have established the ANA Group Policy on Human Rights and work to promote initiatives respecting human rights. These are based on the International Bill of Human Rights (the Universal Declaration of Human Rights and two International Covenants), the International Labour Organization Declaration on Fundamental Principles and Rights at Work, the Ten Principles of the United Nations Global Compact, and the United Nations Guiding Principles on Business and Human Rights.

We have drafted and published a Human Rights Report annually since 2018. The ANA Group endeavors to disclose appropriate information related to corporate responsibility for human rights. Our reports conform to the UN Guiding Principles Reporting Framework, which provides a comprehensive guideline for reporting on corporate correspondence of human rights issues.

Previous Human Rights Report (2018)PDF Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines.

In the ANA Group's Social Responsibility GuidelinesPDF Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines., a code of conduct for every Group executive and employee, we provide definitions of correct actions regarding human rights, letting each member of our Group touch base and see if they are conducting the right practices.

Social Responsibility Guidelines

We respect human rights and diversity.

  • We ensure human rights are respected at all times as we engage in ANA Group corporate activities.
  • We respect the cultures, customs, history, values and social norms of each country and region and remain conscious of the views of concerned parties in our actions.
  • We respect the individuality of our colleagues and the diversity of our teams and organizations, and cooperate to create a sound and positive workplace environment free from harassment of any kind.

Response to the UK Modern Slavery Act 2015

ANA Holdings Inc. has published a statement in accordance with the UK Modern Slavery Act 2015. Please see the Human Rights Report 2019PDF Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines. for more details.

Implementation Structure

The ANA Group has appointed a Chief ESG Promotion Officer to oversee the group's efforts in human rights. The Chief ESG Promotion Officer ensures timely discussion of any issues regarding our human rights policy and measures at the Group ESG Management Promotion Committee and works together with the ESG Promotion Leaders in each group company and department to further human rights initiatives within the ANA Group.

Training our Staff in Human Rights

The ANA Group conducts training on human rights within its new staff and new manager training programs. The group's human rights training touches on both global trends and real-life examples more accessible to staff members, aiming to help each trainee become fully cognizant of human rights issues while engaging in their daily duties.
To deepen employee understanding of human rights, we have conducted e-learning courses for all group employees annually since 2015. The 2019 e-learning program was titled, Leaving No One Behind. This three-month program was completed by 92 percent of ANA Group employees. The ANA Group will continue to train staff in human rights throughout 2020.

E-Learning Program Screen

Further, we established ANA Alert, a hotline for employees to report concerns. All group executives, employees, and dispatch personnel involved in operations have access to this hotline. The ANA Group protects the privacy of the individual and any related parties and ensures that neither they nor any other employee face negative consequences as a result of reporting instances of non-compliance. We also provide help line access via third party entity.

Human Rights Due Diligence

The ANA Group has established a framework for conducting human rights due diligence in accordance with the procedures outlined in the UN Guiding Principles for Business and Human Rights. Human rights due diligence is the ongoing process of preventive investigation and information collection to avoid or mitigate the impact of our group on human rights in society, taking corrective action through appropriate means, and disclosing our progress and results publicly.

Approach to Human Rights Due Diligence





Commitment to human rights and communication

  • Develop and review the ANA Group Policy on Human Rights
  • Integrate human rights into the ANA Group Purchasing Policy
  • Communicate these policies within the ANA Group and across its supply chain (including education and training programs)

Assessment of human rights risks in business activities and across the supply chain

  • Conduct human rights risk assessments to identify potential and existing human rights risks
  • Perform human rights impact assessments to analyze and evaluate the impacts of identified risks

Action based on assessment findings to mitigate priority risks

  • Develop and review programs based on issues identified
  • Perform human rights education and training

Regularly report information

  • Disclose information through published reports and corporate website
  • Release information based on the U.K. Modern Slavery Act 2015 (ANA Group Modern Slavery Statement)
  • Stakeholder Engagement
  • Grievance Mechanisms

During 2016, the ANA Group used Human Rights Due Diligence to analyze potential risks throughout our business operations (including all countries in which the ANA Group operates). We identified several human rights issues on which to focus for reducing risks associated with human rights.

Human Rights Impact Assessments

The ANA Group conducts human rights impact assessments in collaboration with Verisk Maplecroft*1 and Caux Round Table Japan (CRT Japan*2).

In 2016, ANA Group first analyzed the potential human rights risks the Group's activities may exert, both by area of business and country of operation, using social and environmental data provided by Verisk Maplecroft. In collaboration with CRT Japan, we then identified human rights issues (including related business activities and countries/areas) to focus on for prevention and response through interviews across the group and advice from global experts on human rights. Since 2017, the Group has analyzed and evaluated the likelihood of identified risks and impact on shareholders. We have also worked to prevent and respond to the occurrence of any risk events.

  1. *1. Verisk Maplecroft is a leading risk analysis, research, and strategic forecast firm. The company provides data-based solutions and advice on political, human rights, economic, and environmental risks to organizational resilience and procurement sustainability.
  2. *2. The Caux Round Table is a global network of business leaders working to realize a fair, free, and transparent society through business.

Scope of Human Rights Impact Assessments

Our human rights impact assessments cover the following areas.

Business Activities Air Transportation, Airline Related (Airport Ground Support, Aircraft Maintenance, Cargo and Logistics, Vehicle Maintenance, Catering etc), Trade and Retail, Travel Services
Countries and Regions Japan, UK, France, Germany, Belgium, China, India, Vietnam, Thailand, Myanmar, Malaysia, Singapore, Indonesia, Philippines, Taiwan, Korea, Australia, Canada, USA
Societal/Environmental Indicators Used for Assessments
(Provided by Verisk Maplecroft)
13 Indicators: Child Labor, Decent Wages, Decent Working Time, Discrimination in the Workplace, Forced Labor, Freedom of Association, Collective Bargaining, Migrant Workers, Occupational Health and Safety, Trafficking in Persons, GHG Emissions, Air / Water Quality, Corruption

Identifying and Preventing Human Rights Issues

ANA Group is working on preventing negative impacts under the following three themes, which are identified in the Human Rights Impact Assessment.

Understanding the Workplace Environment of Foreign Workers in Japan

Since 2017, with the cooperation of local contractors, we have been engaged an independent third-party agency to help us assess working conditions for non-Japanese nationals employed as ground handling and catering staff at airports. This survey included direct interviews with workers and inspections of living arrangements. In 2020, we began to identify employment conditions for foreign workers in group companies and major partner companies, leveraging the Global Supply Chain Worker Data Management System in the process. We intend to expand the scope of this survey in the future.

Example of the Global Supply Chain Worker Data Management System screen

Strengthening In-Flight Meal Supply Chain Management

In 2017, the ANA Group became the first Japanese company to join the Bluenumber Initiative*3. The ANA Group is committed to establishing a transparent food supply chain structure for in-flight meals by registering information about its producers and vendors on the Bluenumber platform.

Producer and vendor information mapped on the Bluenumber Initiative administration site

Preventing Human Trafficking via Air Transportation

In April 2018, we invited representatives from the United States NPO Airline Ambassadors International*4 to Japan to present a workshop based on their human trafficking prevention training program for airlines. We also launched an e-learning course for all Group employees in December 2018. Further, in April 2019, we began concrete operations to prevent human trafficking. Specifically, employees report any suspected cases of human trafficking discovered in-flight. We will strengthen measures to prevent our services from being used to commit human rights violations.

Anti-Trafficking Workshop Conducted by Airline Ambassadors International
  1. *3. The Bluenumber Initiative is a global program from the Bluenumber Foundation for establishing food supply chain platforms.
  2. *4. Initially a network of airline employees, Airline Ambassadors International has become an NPO working to prevent human trafficking.

For more details, please refer to our Human Rights Report 2019PDF Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines..

Grievance Mechanism

The ANA Group has a number of mechanisms for listeningto concerns or complaints from customers, employees, shareholders, and other stakeholders.
In 2020, we have started to implement a new grievance mechanism that meets the requirements of the Guiding Principles on Business and Human Rights with the cooperation of an independent, third-party organization.
We will continue to improve the effectiveness of our grievance mechanism while ensuring effective engagement and dialogue with relevant stakeholders.

Advice from Specialists on Human Rights Measures

The ANA Group holds advisory meetings with human rights experts on a regular basis. In October 2019, we invited human rights experts from the Danish Center for Human Rights*5, the Institute for Human Rights and Business*6, and WBA (World Benchmarking Alliance) *7 to evaluate the responses of the ANA Group to the advice received last year.
We received advice from these experts regarding points that require enhanced information disclosure, new human rights issues of which we must be aware, and points for improving the management system.

Review with Human Rights Experts
  1. *5. The Danish Center for Human Rights was established by the Danish Parliament to gather information and develop tools related to human rights and business.
  2. *6. Founded in 2009, the Institute for Human Rights and Business is an international think-tank active in the field of business and human rights. The Institute is a leading driver of initiatives in this field.
  3. *7. The WBA (World Benchmarking Alliance) was established primarily by the United Nations Foundation and the British insurance company Aviva. It develops benchmarking indicators to assess the contribution of companies to a sustainable society.

For more details, please refer to our Human Rights Report 2019PDF Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines..

Stakeholder Engagement and Discussion

In 2018, we visited Thailand to listen to the experiences of actual human trafficking victims and to hold discussions with the Thai government and NGOs about human rights issues in Thailand. In June 2019, we visited Thailand again, and inspected the working environment of workers in the fishing industry.

Program Activities

Dialogue in Thailand

We inform all contractors and suppliers of the ANA Group Purchasing Guidelines. We work together to ensure their workplace environments uphold respect for human rights.
While soliciting advice from outside experts, the ANA Group will continue to engage with stakeholders, implementing our human rights due diligence framework and processes as we provide even greater levels of information disclosure.