Business Continuity Plan (BCP)
Basic Philosophy
ANA Group has a Business Continuity Promotion Plan to ensure business continuity with safety as the top priority, even in any crisis situation. This plan is based on the basic principles of "putting human life as the top priority" and "prioritizing each Group company's operations and achieving early recovery". It is intended to establish policies and procedures to respond to situations (staff shortages, company buildings and equipment damage, IT problems) that may occur because of a disaster, regardless of the specific impact of the envisioned threats (natural disasters, infectious diseases, accidents, cyber attacks, etc.), ensure the health and safety of customers, executives and employees, minimize the impact on company management and society, and restore business operation to normal as quickly as possible.
In addition, as part of airport-wide BCP efforts, we aim to ensure business continuity at airport by linking the "A2 (Advance/Airport) - BCP" formulated by airport administrator at each airport based on guidelines set by the Ministry of Land, Infrastructure, Transport and Tourism, with the BCPs formulated by Group companies.
- "A2 (Advance/Airport) - BCP" clarifies the maintenance of airport functionality as a whole, the target timeframe for early recovery, and the division of roles and responsibilities of related organizations. It is formulated at each airport with the aim of ensuring the safety and security of airport users (and stranded people), supporting the surrounding area, and maintaining the aviation network.
ANA Group's Business Continuity Plan
To ensure the safety of customers, executives, employees, and others and minimize the impact on company management and society in the event of a temporary suspension of business activities, we formulated the "ANA Group Basic Business Continuity Policy," an all-hazard type policy not restricted to specific disasters. Each Group company created various manuals adapted for its business characteristics based on the "Business Continuity Promotion Plan guidelines for ANA Group Companies" established by this policy. We are also promoting Business Continuity Management (BCM) to ensure continuous improvement and strive to create an internal system that can respond quickly in the event of an emergency.
Major Initiatives
Response to Natural Disasters
Recently, torrential downpours and typhoons have been growing in size, inflicting natural disasters countrywide. In response to this, we are taking various measures to protect our communication facilities and power supply facilities, which are essential infrastructure facilities for operations within airports. As a countermeasure for flood damage, we are working to establish an environment that allows for early restoration at our top five main airports assumed at high risk for flooding (Haneda, Chubu, Kansai, Fukuoka, and Okinawa). To do this, we are using the latest hazard maps to begin construction to install water gates and relocate equipment to higher areas. Also, we are taking measures for power outages at major airports to establish environments where operations can continue during power outages. These measures include connecting necessary terminals for aircraft operations with emergency power equipment, and replenishing capacity of emergency power supplies through the use of large storage batteries.
Information Technology Business Continuity Plan (IT-BCP)
At ANA Group, many systems support our corporate operations, and establishing an IT BCP is essential to ensuring safe and stable business continuity.
We have therefore established a backup data center in a remote location to provide disaster recovery (DR) plan that allows us to continue our business by switching over to the backup center in the event of a disaster at our main data center.
In addition, the data center's system infrastructure makes full use of the latest IT technologies, such as virtualization, which contributes to improving system fault resilience and reducing costs.
ANA Group conducts tests at least once a year to ensure business continuity and system recovery in order to accurately and swiftly identify IT risks that could have a significant impact on business and respond appropriately in emergencies, We will continue to improve both our hardware and software through these training and processes, so that we can continue to provide safe and stable services and fulfill our responsibilities as an important social infrastructure.
Education and Training
We provide e-learning courses for all ANA Group employees to help them understand how to prepare in advance and how to act in the event of a disaster. We also conduct response training using our safety confirmation system to strengthen our initial response capabilities in the event of a disaster, and practical tabletop exercises simulating a disaster for all ANA Group BCP managers.
Disaster Preparedness Supplies
In order to support our business operations for a certain period of time and to prevent employees from returning home at the same time in response to request from local government, ANA Group has established the "ANA Group Disaster Preparedness Supplies Guidelines," based on national and local government standards, and has stockpilesd disaster preparedness supplies at each offices.