Check-in, Travel notice

The following information is provided for your pleasant journey.Please read it prior to departure.

Documentation, Baggage and Other Important Information

  • ・Passport
    • 1. You will be required to show your passport at check-in.
    • 2. Some countries require that your passport remains valid for a certain duration.Please check the expiration date of your passport yourself.
    • 3. The passport is your main identification while traveling abroad.Write down your passport number and date of issuance and store the information in a safe place away from your passport.
    • * Based on your nationality, age and itinerary, some countries will require transit/travel visas and/or a consent form. It is your responsibility to ensure that you have all the necessary travel documents to enter and/or transit the countries on your itinerary.
  • ・Enjoy a Comfortable Flight
    • Prior to departure, please check the in-cabin environment which is different from that on the ground and how to make yourself comfortable while on board.
  • ・Airport Safety Inspections
    • Airport safety inspections are currently being strengthened based on instructions from the Ministry of Land, Infrastructure and Transport and the United States FAA (Federal Aviation Administration). Air safety is the number one priority at the ANA Group, and we appreciate your understanding during the safety checks that you may encounter on international ANA and Air Japan flights.
  • ・Collecting Advance Passenger Information (API)
    • For passengers flying to Japan, South Korea, China (excluding Hong Kong), Taiwan, India, the United States, the United Kingdom, or Canada, carriers are required by the applicable government to collect the information called Advance Passenger Information (API). If you book the flights, ANA will ask you to provide this information and send it to the government officials. Your understanding and cooperation is truly appreciated.
  • ・Insurance
    • Purchasing travel insurance protects you against unforeseen events and therefore eliminates any worry. You can enjoy greater peace of mind by purchasing your insurance in advance. If purchased in advance, your insurance will also cover accidents which may occur on your journey to the airport.

Check-in

Check-in at the Airport

【Place for Check-in】
ANA airport counter

  • Please check the Check-in counter operating time for each airport counter.
  • * For code-share flights operated by partner airlines, please check-in at the operating carrier's counter.

【What to Bring】
・ Passport
・ e-Ticket
・ Visa required to enter the country of destination

【Deadline for Check-in Time】
 When checking-in for international flights at the airport, please complete your check-in at least 60 minutes prior to departure.(40 minutes prior to departure at Haneda Airport.)

  • * Check-in deadlines and counters may vary for code-share flights depending on the carrier. For details, please contact the operating carrier directly.
  • * For through check-in (where you check-in for Japan domestic flights connecting to an international flight), please complete your check-in at least 30 minutes before your Japan domestic flight departure.

Please complete your check-in at least 60 minutes (or 40 minutes at Haneda Int'l Airport) prior to departure.Please come to the gate 30 minutes prior to your departure.Departure time is the time when the flight blocks out from the gate.

Please come to the airport as early as possible.
Thank you for your cooperation for an "on-time" departure.

【Information for fully booked economy class】
When Economy class on ANA Group operated flights is fully booked on the day of departure, ANA may ask for volunteers among passengers booked and holding tickets on ANA Economy class fares (includes ANA International Flight Awards) to board on Business class for an additional payment of the following Upgrade Surcharge.Please note that miles will be accrued based on the ticket class.

  • ・Japan → North America (including Hawaii and Canada), and Europe: JPY 50,000
  • ・Japan → Thailand, India, Vietnam, Myanmar, Singapore, Indonesia, Malaysia and Cambodia: JPY 30,000
  • ・Japan → Australia : JPY 50,000
  • ・Japan → Taiwan, Korea, and the Philippines: JPY 15,000
  • ・Japan → China (including Hong Kong): JPY 25,000
  • ・North America (including Hawaii, but excluding Canada) → Japan: USD 450
  • ・North America (Canada) → Japan: CAD 520
  • ・The United Kingdom (*) → Japan: GBP 290
  • ・France (*), Germany and Belgium → Japan: EUR 370
  • ・Thailand → Japan: THB 10,000
  • ・India → Japan: INR 18,000
  • ・Vietnam, Myanmar and Cambodia → Japan: USD 270
  • ・Indonesia → Japan: IDR 3,260,000
  • ・Singapore → Japan: SGD 410
  • ・Malaysia → Japan: MYR 1,000
  • ・Australia →Japan : AUD 540
  • ・Taiwan → Japan: TWD 4,700
  • ・Korea → Japan: KRW 180,000
  • ・Philippines → Japan: PHP 6,600
  • ・China (excluding Hong Kong) → Japan: CNY 1,700
  • ・Hong Kong → Japan: HKD 2,000

(*) Information on U.K. Air Passenger Duty/French Air Passenger Solidarity Tax
The amount of the following duty and tax differ according to each boarding class.Upgrade Surcharge are subject for payment.Please note that the balance of the duty based on boarding class will be collected at the airport.

  • ・U.K. Air Passenger Duty: Passengers departing from any airport in the United Kingdom are subject to this.
  • ・French Air Passenger Solidarity Tax: Passengers departing from any airport in France are subject to this.

Online Check-in and Self-Service Check-In Machines

Please take advantage of the convenient "Online Check-in" or "Self-Service Check-In machines", which saves time spent at the airport.

 【Online Check-in】
When you register the necessary information at the time of making a reservation/purchasing a ticket, your check-in process will be automatically completed 24 hours prior to departure of your international flight (local time), and a check-in completion e-mail (boarding pass) will be sent.

【International Flight Self Service Check-in machine】
 You can check-in using an International flight Self Service Check-in machine located next to the ANA airport counter.

Through Check-in

Through check-in allows you to proceed with boarding and carry baggage all the way to your final destination at the departure airport for itineraries with connecting flights.Through check-in is available when the following conditions are met.

  1. The reservation for the connecting flight is confirmed.
  2. The operating carrier for the connecting flight is a partner airline for through check-in.
  • * Please note that issuing boarding passes for connecting flights may not be available due to limitations of the partner airlines' system or connecting airport.Through check-in service may not be available at some airports.

【Through Check-in from an ANA Japan Domestic Flight to an ANA International Flight】

【E.g.】 Through check-in from an Itami to Narita (ANA) flight to a Narita to Los Angeles (ANA) flight

At all Japan domestic airports (except Kitakyushu and Iki airport), you can proceed with through check-in to an ANA International flight and your baggage will be carried to the destination.
Please complete your check-in 30 minutes prior to departure.

  • * If the arrival airport of the Japan domestic flight sectors differs from that of the departure airport of the international flight (ex. Haneda-Narita or Itami-Kansai), baggage check-in is required at the departure airport of the international flight.
  • * Baggage can be checked in only when it is a same day connection.(Through baggage service is available only at Haneda Airport for the night flights departing at between 0:00 and 3:00, on the next calendar day.)
  • * Online Check-in is also available for passengers connecting from a Japan domestic flight to an international flight operated by an ANA Group carrier.

◇ When checking-in at the airport
Through check-in is available at the "check-in counter" at airports in Japan.
However, please proceed with through check-in at the international check-in counter for the airports below.
* Self-service check-in machines cannot be used to check-in.

International connecting counter number at airports

Sapporo
(Chitose)
Nagoya
(Chubu)
Osaka
(Itami)
Fukuoka Okinawa
(Naha)
18 K1 South Terminal
11
Domestic Terminal 1F
8
3

◇When checked-in online
Check-in at the airport is not necessary for passengers who have used Online Check-in and completed the check-in procedure for the international flight.
Please proceed directly to the security checkpoint.However, please proceed to the counter as indicated below at the following airports*.

Area for display of counter illustration

Area for display of counter illustration

Baggage drop-off counter numbers at airports

Sapporo
(Chitose)
Nagoya
(Chubu)
Osaka
(Itami)
Fukuoka Okinawa
(Naha)
18 K1 South Terminal
11
Domestic Terminal 1F
8
3

*Please go to a baggage drop-off counter outside of the normal counter operating hours at the airports above.

【Through Check-in to an ANA Domestic Flight】

【E.g.】Through check-in from a Los Angeles to Narita (ANA) flight to a Narita to Itami (ANA) flight

At the International flight departure airport in the applicable country, you can check-in for the ANA Japan domestic sector to which you will be connecting from an international flight operated by an ANA Group carrier.
For customs, you will need to collect your baggage at the international flight arrival airport and check in the baggage again.
* Baggage can be checked in only when it is a same day connection.

【Through Check-in to a Partner Airline's Flight】

【E.g.】 Through check-in from a Narita to Los Angeles (ANA) flight to a Los Angeles to Las Vegas (UA) flight

【Partner Airlines Offering Through Check-in】* Availability on code share flights is determined by the operating carrier.

Air Canada (AC)/ Air France (AF)/Air India (AI)/Avianca (AV)/ Aegean Airlines (A3)/ Copa Airlines (CM)/ CATHAY PACIFIC (CX)/ Air Dolomiti (EN)/ Ethiopian Airlines (ET)/ Eurowings (EW)/ Ethihad Airways (EY)/ Garuda Indonesia (GA)/ Hawaiian Airlines(HA)/ Juneyao Airlines (HO)/ TAM Airlines (JJ)/ Adria Airways (JP)/ LATAM Airlines (LA)/ LACSA Airlines (LR)/ Swiss International Air Lines (LX)/ Malaysia Airlines (MH)/ Egypt Air (MS)/ Air New Zealand (NZ)/ Austrian Airlines (OS)/ Croatia Airlines (OU)/ Avianca Brazil (O6)/ Phillippine Airlines (PR)/ TAM Mercosur (PZ)/ Scandinavian Airlines (SK)/ Brussels Airlines (SN)/ Singapore Airlines (SQ)/ Taca International Airlines (TA)/ THAI Airways (TG)/ United Airlines (UA)/ Vistara Airlines(UK)/ Virgin Australia (VA)/ Virgin Atlantic (VS)/ Interjet (4O)/ Germanwings (4U)

-Available with restrictions-*
EVA Air (BR)/ Air China (CA)/ Hong Kong Dragon Airlines (KA)/ Lufthansa (LH)/ LOT Polish Airlines (LO)/ Asiana Airlines (OZ)/ Bangkok Airways (PG)/ South African Airways (SA)/ Turkish Airlines (TK)/ TAP Portugal (TP)/ Vietnam Airlines (VN)/ Vladivostok Air (XF)/ Shenzhen Airlines (ZH)/ Jet Airways (9W)

*Please note that issuance of boarding passes for connecting flights may not be available or baggage may not be checked due to limitations of the partner airlines' system or connecting airport.Through check-in service may not be available at some airports.For details, please contact ANA.

Through check-in is offered when connecting from ANA international flight to partner airline's flight on the same day. You will receive a boarding pass for the partner airline's flight at the ANA counter and your baggage will be carried to the destination.

When making a connection through the U.S. or other cities, you may be required to pick up and check in your baggage again.
(However, you may not be required to pick up your baggage and check in again in Houston.)
It may differ depending on the city, please check at airport on the departure day.

【Through Check-in to an ANA International Flight】

[E.g.] Through check-in from a Los Angeles to Narita (ANA) flight to a Narita to Shanghai (ANA) flight

For passengers flying from ANA operating international flights to ANA operating international flights on the same day, you can check-in through to the destination as well as your baggage.
* Through check-in service may not be offered at some airports.

Connections

When making a connection, the Minimum Connecting Time must be met.
If you need to find out the minimum connecting time at other airports, please contact ANA by phone.
For information on departure, arrival and connections at various airports, please see "Airport Map / Airport Access".

Minimum Connecting Time for ANA Flights

◇ Minimum connecting time at Japan Domestic airports(limited to connections for flights both operated by ANA Group)
Please use the following as a guideline to have ample time when you make the connection.

At
Narita
Airport
At
Haneda
Airport
At
Kansai
Airport
At
Chubu
Airport
Haneda
←→
Narita
Itami
←→
Kansai
Kobe
←→
Kansai
From
domestic
to
international
flights
45
minutes
or more
70
minutes
or more
55
minutes
or more
60
minutes
or more
180
minutes
or more
*1
180
minutes
or more
*1
230
minutes
or more
*1
From
international
to
domestic
flights
75
minutes
or more
80
minutes or more
60
minutes
or more
60
minutes
or more
180
minutes
or more
*1
180
minutes
or more
*1
210
minutes
or more
*1
From
international
to
international
flights
45
minutes
or more
45
minutes
or more
55
minutes
or more
60
minutes
or more
210
minutes
or more
*1

*1 Including approximate time required for transferring between terminals/airports.

◇ Minimum connecting time at airports overseas
The minimum connection time varies by the connecting airport and airline.
As the minimum connection time required needs to be adjusted for departure/arrival terminal, or counter number and/or airport facility changes, please contact ANA by phone.