ANA Domestic Flight Awards

woman at ana lounge

ANA Domestic Flight Awards

ANA Mileage Clubs members can redeem domestic flight awards with as few as 5,000 miles.

Eligible Flights

All domestic flights within Japan with ANA flight numbers.

  • For domestic codeshare flights operated by other airlines, only reservations which are under the ANA flight number are eligible.

Sectors

1 Sector (One-way Trip) or 2 Sectors of Your Choice

  • The symbol "-" indicates the destination.
  • 1 sector refers to a nonstop flight.

Example

  • Roundtrip: Tokyo-Osaka, Osaka-Tokyo
  • 2 Connected Sectors: Sapporo-Tokyo, Tokyo-Kagoshima
  • 2 Unconnected Sectors: Tokyo-Osaka, Nagoya-Kagoshima
  • 2 Unconnected Sectors: Tokyo-Osaka, Tokyo-Osaka

Exemption: Usage on 4 sectors is available if the itinerary involves a flight to/from an outlying island in Okinawa Prefecture (between Naha and Miyako or Ishigaki) and a connection in Okinawa (Naha) on both the outbound and return journey.

Itineraries to/from Okinawa's Outlying Islands (4 Sectors)

Only available for itineraries which involve a flight to/from an outlying island in Okinawa Prefecture (between Naha and Miyako or Ishigaki) and a connection in Okinawa (Naha).

  • The symbol "-" indicates the destination.
Example

Tokyo - Okinawa (Naha) - Miyako; Miyako - Okinawa (Naha) - Tokyo

  • Flight awards are also available when the first departure airport and final arrival airport are different.
    (Example) Haneda - Okinawa (Naha) - Ishigaki; Ishigaki - Okinawa (Naha) - Itami
  • The required mileage chart for Okinawa's outlying island routes does not apply to journeys across 3 sectors.
    (Example) Outbound journey: Haneda - Ishigaki (nonstop flight); Return journey: Ishigaki/Miyako - Naha - Haneda (connection flight)

Eligible class

Economy Class

  • Flight awards are not available for Premium Class.

Required Mileage

1-sector (one-way) awards can be redeemed starting from 5,000 miles.

  • The number of miles required to redeem will vary depending on the season and sector.
    Please use the convenient Required Redemption Mileage Calculator feature, or check Seasonality Charts and Required Mileage Charts.
  • Pressing "Required Redemption Mileage Calculator" will take you to the members-only page.
  • When using the Required Redemption Mileage Calculator, results for itinerary conditions (dates, sectors, etc.) which are not actually eligible may also be displayed.
    Please make sure to check the terms and conditions for using awards.
  • Family members who are registered for the ANA Card Family Miles service can combine their miles to redeem awards.
  • If you do not have enough miles to redeem an award, the difference cannot be paid with cash or ANA SKY COINS, and the award cannot be redeemed.

Validity

Valid on the issue date and 1 year thereafter.

  • In this context, "date of issue" is defined as the date when the reservation was made.
  • Expiration date my be different when using a campaign.

Usage by Family Members (Award User Registration)

If a person other than the AMC member will use an award, the AMC member must register that person as an award user.* (Up to 10 award users can be registered.) Click the "Register through the Award User Registration Screen" to register.

  • Pressing "Register through the Award User Registration Screenr" will take you to the members-only page.
  • Award users may be asked to present documentation to verify their relationship with the AMC member.

Usage Policy for Infants and Children

Infants

Infants (less than 3 years of age*1) require the same number of miles to redeem an award as adults. Infants who are over 8 days old can occupy their own seat. Infants who do not use an award will need to have a flex child fare ticket or applicable discount fare ticket for the same flight as the accompanying adult. Alternatively, infants may travel free of charge if they sit on their accompanying adult's lap.

  • *1.
    Age on the day of departure.

Children

Children (3-11 years of age*2) require the same number of miles to redeem an award as adults.
Children who are less than 5 years of age must travel with an accompanying person (12 years of age or older).
Children who are less than 5 years of age and do not have an accompanying person (12 years of age or older) with them will not be allowed to board.

  • *2.
    Age on the day of departure.

Blackout Dates

There are no blackout dates for ANA Domestic flight awards until October 30, 2021.

  • The number of seats that can be used with Flight Awards is limited, even outside of blackout periods.

Required Mileage

The number of miles required to redeem an award will vary depending on the season and sector.

How to Confirm Required Mileage

  • STEP 1 Confirm Departure Date Seasonalities
    See the seasonality charts to check the applicable season for your departure dates.
  • STEP 2 Confirm Basic Sector Mileage
    Check the basic sector mileage (distance) for your flight's sector.
  • STEP 3 Confirm Required Mileage
    See the required mileage chart to check the number of miles required for your flight.

Seasonality Charts

Periods during which awards can be used are specified for each season.

L = Low Season
R = Regular Season
H = High Season

Season Year Period
L 2020 January 6-February 29, April 1-23, December 1-24
2021 January 5-February 28, April 1-27 December 1-24
2022 January 4-February 28
R 2020 March 1-12, May 11-August 6, August 24-November 30
2021 March 1-11, May 10-August 5, August 23-November 30
2022 March 1-10
H 2020 January 1-5, March 13-31, April 24-May 10, August 7-23, December 25-31
2021 January 1-4, March 12-31, April 28-May 9, August 6-22, December 25-31
2022 January 1-3, March 11-31
  • The specified periods listed in the seasonality charts may change for reasons such as sales promotions. Please confirm this when making your reservation.
  • Seasonality charts for dates beyond April 2022 will be announced around March 2021.

Required Mileage Charts (1 Sectors)

Quick Summary of Required Mileage for 1 Sector (One-way Trip)

For 2-sector itineraries, the required mileage for each sector (one-way) will be combined.

  • Please refer to the mileage charts to check the basic sector mileage for sectors.
Required Mileage (Excluding Flights to/ From Okinawa's Outlying Islands)

L = Low Season
R = Regular Season
H = High Season

Sector Mileage (One Way) *1 Applicable Routes (Round Trip) Required Mileage for Award Redemption
One-way: 1 Sector
0-300 miles
  • Tokyo and Akita, Shonai, Sendai, Niigata, Hachijojima, Toyama, Komatsu, Noto, Nagoya, Osaka
  • Osaka and Hagi-Iwami, Matsuyama, Kochi, Fukuoka, Oita, Kumamoto, Miyazaki
  • Nagoya and Niigata, Matsuyama
  • Sapporo and Rishiri, Wakkanai, Memanbetsu, Nemuro Nakashibetsu, Okhotsk Monbetsu, Kushiro, Hakodate, Aomori, Akita
  • Sendai and Komatsu
  • Fukuoka and Tsushima, Goto Fukue, Miyazaki
  • Nagasaki and Iki, Goto Fukue, Tsushima
  • Okinawa and Miyako, Ishigaki
  • L 5,000
  • R 6,000
  • H 7,500
301-800 miles Mileage Ranges by Other Routes
  • L 6,000
  • R 7,500
  • H 9,000
801-1,000 miles
  • Okinawa and Tokyo, Shizuoka
  • Osaka and Ishigaki, Miyako
  • Nagoya and Okinawa, Miyako
  • Sapporo and Fukuoka
  • L 7,000
  • R 9,000
  • H 10,500
1,001-2,000 miles
  • Tokyo and Ishigaki, Miyako
  • Nagoya and Ishigaki
  • Okinawa and Sendai, Niigata, Sapporo
  • L 8,500
  • R 10,000
  • H 11,500

When 2 Sectors Have Different Seasonalities

If the 1st sector has a different seasonality to the 2nd sector, the required mileage for each seasonality will be combined.

(Example) Roundtrip between Tokyo and Osaka with flights in different seasons

1st sector (Tokyo-Osaka): Departs on November 25, 2018 (high season); Basic sector mileage: 280 miles
2nd sector (Osaka-Tokyo): Departs on December 23, 2018 (regular season); Basic sector mileage: 280 miles

  • The symbol "-" indicates the destination
  • STEP 1 Confirm Departure Date Seasonalities
    Go to the seasonality chart to check the applicable season(s) (low, regular, high season) based on the respective departure dates for your outbound and return flights.
    November 25, 2018 = Regular Season; December 23, 2018 = High Season
  • STEP 2 Confirm Basic Sector Mileage
    Go to Required Mileage Charts (1 Sectors) and check the sector mileage under Quick Summary of Required Mileage.
    1st sector: 280 miles (0-300 itinerary miles range)
    2nd sector: 280 miles (0-300 itinerary miles range)
  • STEP 3 Confirm Required Mileage
    Using the Required Mileage Chart (1 Sectors), confirm the required mileage based on the mileage ranges and seasons.
    For the 1st sector (0-300 itinerary miles range in regular season), 6,000 miles are required for award redemption.
    For the 2nd sector (0-300 itinerary miles range in high season), 7,500 miles are required for award redemption.
    Required Mileage
    6,000 miles+7,500 miles=13,500 miles

Required Mileage Charts (4 Sectors Involving Okinawa's Outlying Islands)

Quick Summary of Required Mileage for 4 Sectors (Whole Itinerary)

For itineraries involving flights to/from outlying islands in Okinawa Prefecture (Miyako or Ishigaki) with a connection in Naha, the required mileage will be confirmed by calculating the itinerary mileage (the total of each basic sector mileage).

  • Please refer to the mileage charts to check the basic sector mileage for sectors.
Required Mileage for Routes to/ From Okinawa's Outlying Islands

L = Low Season
R = Regular Season
H = High Season

Itinerary Mileage Applicable Routes (Departure/Arrival Airport to Miyako, Ishigaki via Okinawa) Required Mileage for Award Redemption
601-1,600 miles
  • Iwakuni *1
  • Matsuyama *1
  • Kitakyushu *1
  • Fukuoka *1
  • Kumamoto
  • Nagasaki
  • Miyazaki
  • Kagoshima
  • L 12,000
  • R 15,000
  • H 18,000
1,601-2,000 miles
  • Osaka
  • Iwakuni *2
  • Matsuyama *2
  • Takamatsu
  • Kitakyushu *2
  • L 14,000
  • R 18,000
  • H 21,000

2,001-4,000 miles

  • Sapporo
  • Sendai
  • Niigata
  • Tokyo
  • Shizuoka
  • Nagoya
  • L 17,000
  • R 20,000
  • H 23,000
  • *1.
    Departure/Arrival Airport to Miyako via Okinawa
  • *2.
    Departure/Arrival Airport to Ishigaki via Okinawa

When 2 Sectors Have Different Seasonalities

If a 4-sector itinerary involves flights to/from outlying islands in Okinawa Prefecture (Miyako or Ishigaki) with a connection in Naha, and the sectors have different seasonalities, 25% of the required mileage for each respective sector will be used to calculate the itinerary mileage (the total of each basic sector mileage).

(Example) Roundtrip between Tokyo and Ishigaki via Naha with flights in different seasons

1st sector (Tokyo-Okinawa): Low season (L); Basic sector mileage: 984 miles
2nd sector (Okinawa-Ishigaki): Regular season (R); Basic sector mileage: 247 miles
3rd sector (Ishigaki-Okinawa): Regular season (R); Basic sector mileage: 247 miles
4th sector (Okinawa-Tokyo): Regular season (R); Basic sector mileage: 984 miles

  • The symbol "-" indicates the destination
  • STEP 1 Calculate the Total Basic Sector Mileage
    See the mileage chart to check the basic sector mileage for each sector, and then calculate the total basic sector mileage.
    984 miles (1st sector) + 247 miles (2nd sector) + 247 miles (3rd sector) + 984 miles (4th sector) = 2,462 miles
  • STEP 2 Confirm the Sector Mileage
    Go to Required Mileage Charts (4 Sectors Involving Okinawa's Outlying Islands) and check the sector mileage under Quick Summary of Required Mileage.
    2,462 falls under the 2,001 - 4,000 mileage range.
  • STEP 3 Confirm Departure Date Seasonalities
    Go to the seasonality chart to check the applicable season(s) (low, regular, high season) based on the respective departure dates for your outbound and return flights.
    * The symbol "-" indicates the destination
    1st sector (Tokyo-Okinawa): Low season (L)
    2nd-4th sectors (Okinawa-Ishigaki-Okinawa-Tokyo): Regular season (R)
  • STEP 4 Confirm Required Mileage
    Using the Required Mileage Charts (4 Sectors Involving Okinawa's Outlying Islands) , confirm the required mileage based on the mileage ranges and seasons.
    For the first sector (2,001-4,000 itinerary miles range in low season), 17,000 miles are required for award redemption.
    For the second sector (2,001-4,000 itinerary miles range in regular season), 20,000 miles are required for award redemption.
    For the third sector (2,001-4,000 itinerary miles range in regular season), 20,000 miles are required for award redemption.
    For the fourth sector (2,001-4,000 itinerary miles range in regular season), 20,000 miles are required for award redemption.
    As the itinerary includes different seasons, the required mileage for each sector should be divided by 4 and the resulting amounts should then be combined.
    Required Mileage
    (17,000 miles / 4 =)4,250 miles + (20,000 miles / 4 =)5,000 miles + (20,000 miles / 4 =)5,000 miles + (20,000 miles / 4 =)5,000 miles = 19,250 miles

Award Ticket Reservations

  • If a person other than the AMC member will use an award, the AMC member must register that person as an award user.

How to Reserve

Procedures by Telephone

For Customers Outside Japan

  • Application procedures cannot be completed at the airport.
Notes
  • Open tickets and waitlisting are not available for domestic flight awards.
  • The number of seats that can be used with award tickets is limited. Reservations for award seats may not be available for some flights
  • Some flights may currently be suspended or may only be operated during certain seasons. Even if a flight is shown under a flight award itinerary in the charts, it may not be operated.
  • Mileage is not accrued when using award tickets.
  • With the exception of miles which are eligible for unused award refunds, miles which have been used for award redemption cannot be refunded to a mileage account or exchanged for another award, even if the originally redeemed award was not used. For details, please refer to the "Changes and Refunds".

Reservation Period

From the reservations start date/time on the relevant flight schedule*1 until the day before departure.

  • *1.
    All flights will go on sale on the issuance date of the relevant schedule, twice a year.
    Summer flight schedule departures (from the last Sunday of March until the Saturday directly before the last Sunday of October): Due to go on sale around late January
    Winter flight schedule departures (from the last Sunday of October until the Saturday directly before the last Sunday of March): Due to go on sale around late August
  • Departure/arrival times, flight numbers, aircraft types, aircraft, operating airlines, seat numbers, etc. are subject to change even after the flight schedule has been issued.

Using an Award Ticket to Board

Usage by AMC Members

Customers who have an ANA Card (with IC functionality), ANA Mileage Club Card, ANA Mileage Club App Digital Card, or Android device with OSAIFU-KEITAI® (digital wallet)*1 are able to use SKiP Service if they have completed their seat reservation. Simply proceed directly to the airport security checkpoint, scan the mileage card or smartphone on the reader, and then board the flight. (Customers who have checked baggage will need to go to the baggage counter.)
Customers who have not reserved their seats can collect their e-Ticket Itinerary Receipts at a self-service check-in machine before proceeding to the airport security checkpoint.

  • *1.
    Android devices with OSAIFU-KEITAI® (digital wallet) functionality must be registered for SKiP Service via the ANA website (smartphone version).
    *OSAIFU-KEITAI® is a registered trademark of NTT DOCOMO, Inc.

Usage by Family Members

If a registered award user will be boarding without the primary member and they are an ANA Mileage Club member, they will need their membership number.
If they are not an ANA Mileage Club member, they will need to know the 9-digit confirmation number and reservation number, both of which will be displayed when you make the reservation. You should therefore provide them with this information in advance.

When Making the Reservation

When making the reservation through the ANA website, please retain the 9-digit confirmation number and reservation number that are displayed on the Reservation Completed screen.
(If you register an ANA Mileage Club membership number upon making the reservation, a 9-digit confirmation number will not be shown.)

When Checking In

Enter the 9-digit confirmation number and reservation number at a self-service check-in machine at the departure airport to collect the e-Ticket Itinerary Receipt.

  • The 9-digit confirmation number and reservation number are required even when collecting the e-Ticket Itinerary Receipt from a check-in counter.
  • Customers who do not have their confirmation numbers are asked to go to the ANA counter at the airport on the departure date.
    Procedures can only be completed after customers present their reservation details and their identities are verified through official form of identification (driver's license, passport, health insurance card, etc.).
  • Please scan the mileage card (with smart card functionality), OSAIFU-KEITAI® device, or 2D barcode on the reader at the boarding gate and board the flight.

Changes

Procedures to Make Changes

Press Check or Change an ANA Japan Domestic Flight Award Reservation and then log into your account to request a change.

  • Procedures for changes cannot be completed at the airport.

It is possible to change to another flight on the same sector (on the same day or on a different day).

  • Reservation changes must be made by 1 day prior to the new departure date and before the departure time of the originally reserved flight.
  • The names of the passenger and the AMC member who is providing the miles, as well as the sectors and the number of sectors, cannot be changed after an application has been submitted.
  • The direction of travel cannot be reversed.
Example:
Departure Date of the Originally Reserved Flight New Departure Date Deadline for Reservation Changes
November 20 November 18 Up to November 17
November 20 November 21 By the departure time of the originally reserved flight on November 20
Notes
  • Even if seats are available, it will not be possible to change to an earlier flight on the same sector upon arrival at the airport on the departure date of your reserved flight.
  • Reservation changes must be made by the day prior to the new departure date. Open tickets cannot be issued. Please make a reservation for the flight you wish to use.
  • If a departure date change results in a change in the seasonality of an award ticket, the required mileage will be adjusted.
    If the required mileage increases, additional miles must be paid to account for the difference.
    If you do not have the additionally required miles in your mileage account, the reservation change will not be accepted.
    On the other hand, if the required mileage decreases, the difference will be refunded. However, miles that have expired at the time of refund processing cannot be refunded. Only miles can be used to account for differences in required mileage. Other payment methods such as cash cannot be used.
  • With the exception of flights that are used under the conditions described in the previous point, domestic flight award tickets are only valid for the corresponding reserved flight.

Changing Departure and Arrival Airports

For Tokyo and Osaka routes, Japan domestic flight awards can be used interchangeably between the listed airports.

Routes to/from Tokyo

Haneda Airport, Narita Airport

Routes to/from Osaka

Itami Airport, Kansai Airport, Kobe Airport

  • For routes to/from the 3 airports in northern Kyushu (Fukuoka, Kitakyushu, Saga) and the 2 airports in the Chugoku region (Hiroshima, Iwakuni), the departure and arrival airports cannot be changed.

Refunds for Unused Awards

If you wish to request a refund for a Japan domestic flight award based on your own reasons, you will only be able to do so if all sectors are unused. After the designated amount of miles is deducted as a refund charge*1, the miles will be refunded to the mileage account.

  • *1.
    The oldest miles with the fastest approaching expiration dates will take precedence for deduction.

Mileage for Refund Charge

3,000 miles per customer

  • If reservations and ticketing were completed for each sector separately, a 3,000 mile refund charge is required for each customer and each sector.
  • If you use any of the campaign offerings, etc., the mileage required for the handling fee may differ.

Application Acceptance Period

Please call us by the departure time of the flight reserved for your first sector.

Expiration Dates for Refunded Miles

Expiration dates will be based on the accrual month of the miles that were used to redeem the award. Miles that have expired at the time of refund processing cannot be refunded.

Examples of Unused Award Refund

Miles will be refunded based on the accrual month of the miles that were used to redeem the flight award.

When no miles have expired at the time of the refund.

Example 1: When 20,000 miles are refunded for an unused award on October 1, 2019
Accrual Month and Year April 2019 May 2019 June 2019 Total
Mileage Expiration Date April 30, 2022 May 31, 2022 June 30, 2022 N/A
Miles Used to Redeem Award -3,000 -15,000 -2,000 -20,000
Refunded Miles +3,000 +15,000 +2,000 +20,000
Mileage for Refund Charge -3,000 0 0 -3,000
Mileage Balance After Refund 0 15,000 2,000 17,000
(refunded amount)
  • 20,000 miles are eligible to be refunded to the accrual month prior to ticket issuance. The "oldest" miles (earliest accrual month) are used for the 3,000-mile refund charge that is deducted.

When some miles have expired at the time of the refund.

Example 2: When 20,000 miles are refunded for an unused award on May 10, 2019
Accrual Month and Year April 2016 May 2016 June 2016 Total
Mileage Expiration Date April 30, 2019 May 31, 2019 June 30, 2019 N/A
Miles Used to Redeem Award -3,000 -15,000 -2,000 -20,000
Refunded Miles 0 +15,000 +2,000 +17,000
Mileage for Refund Charge 0 -3,000 0 -3,000
Mileage Balance After Refund 0 12,000 2,000 14,000
(refunded amount)
  • Of the 20,000 miles, 17,000 are eligible to be refunded to the same accrual month as the month of ticket issuance. The 3,000 miles which had expired on April 30, 2019 are not refunded. Part of the miles accrued in May 2016 are used for the 3,000-mile refund charge that is deducted.

Notes

  • Refund requests must be received no more than 30 days after the flight award's expiration date. However, you will not be entitled to a refund if the first flight within your itinerary has already departed or if you have already used at least one sector.
  • If the reserved flight was not canceled in advance, the unused award will not be eligible for refunds.
  • Miles that have expired at the time of refund processing cannot be refunded.
  • If the number of miles that are eligible to be refunded is less than what is required for the refund charge, a refund cannot be given.
  • If multiple customers are under an award to be refunded, the refund charge will be applied to each customer.
  • After the miles have been refunded, the refund charge will be deducted from the "oldest" (earliest accrual month and year) non-expired miles in the mileage account.

Transfer and refunds due to bad weather, etc.

  • If your reserved flight is (will be) delayed or canceled due to circumstances beyond ANA's control (e.g., typhoon, heavy snow), you can either change to another ANA flight or request a mileage refund.
  • Changes and refunds can be processed the day after the departure date of the scheduled flight. Please complete the necessary procedures within the 10 days following the departure date on your reservation.
    • A verification code (ANA Mileage Club Customer Number, Confirmation Number) is required to be submitted.

Reservation Changes (Reserving an Alternative ANA Flight)

To reserve an alternative flight, please go to the reservation details screen on the ANA website to complete the necessary procedures or call us.

  • You can change your flight to a new flight with vacant seats departing within 30 days of the scheduled departure date.(Requests can be made after the flight is delayed or canceled.)
  • Please complete the necessary procedures within the 10 days following the departure date on your reservation.
Mileage Differences When the Seasonality Changes as a Result of a Departure Date Change
  • If the required mileage increases after changing to another flight, this additional mileage will not be requested from customers. *1
  • If the required mileage decreases after changing to another flight, the difference will be refunded. *1
    • Miles will be refunded based on the difference calculation method specified by ANA.
    • Difference miles will be refunded to the account for the month of redemption in accordance to the validity of the miles used to issue the Awards.
    • Miles expired at the time of refund procedures cannot be refunded.
  • *1.
    This handling applies to those changing to a flight departing no later than 30 days after the scheduled departure date of their originally reserved flight. If the ticket's validity is longer and a change is requested from 31 days or later, the required mileage must be adjusted.

Refunds

To request a refund, please go to the reservation details screen on the ANA website to complete the necessary procedures or call us.

  • Please complete the refund request procedures within the 10 days following the scheduled departure date of your reserved flight.(Refund requests can be made after the flight is delayed or canceled.)
  • If you have unused sectors but would only like to request a refund for some of them, you will not be able to do so on the ANA website. Please contact the ANA Mileage Club Service Center
Refund Charge

Refund charges will not apply.

  • However, once you have been served on Reservation change, if you wish to request a refund based on your own reasons, you will only be able to do so if all sectors are unused and 3,000 miles per person will be required as a refund charge. Please check Refunds for Unused Awards for details.
When All Sectors are Unused

Mileage will be refunded to the respective accrual months from which they were deducted in accordance with their expiration dates at the time of award redemption.

When Some Sectors Have Been Used

Of the miles that were used to redeem the award, the miles for refund-eligible sectors will be calculated and refunded to the respective accrual months from which they were deducted in accordance with their expiration dates.

  • Miles that have expired at the time of refund processing cannot be refunded.
Mileage Refund Calculation Method

Number of miles to be refunded = Number of miles used to redeem the unused flight award sector (routes other than those for Okinawa's outlying islands)

Number of miles to be refunded = Miles Used for Award Redemption ÷ Total Itinerary Mileage x Number of Refund-eligible Sectors (Routes to/from Okinawa's Outlying Islands) 

Transfer and refunds due to aircraft maintenance

  • Flights that are delayed or canceled due to involuntary reasons such as aircraft maintenance can be changed or refunded.
  • Changes and refunds can be processed the day after the departure date of the scheduled flight. Please complete the necessary procedures within the 10 days following the departure date on your reservation.
    • A verification code (ANA Mileage Club Customer Number, Confirmation Number) is required to be submitted.

Reservation Changes (Reserving an Alternative ANA Flight)

To reserve an alternative flight, please go to the reservation details screen on the ANA website to complete the necessary procedures or call us.

  • You can change your flight to a new flight with vacant seats departing within 30 days of the scheduled departure date.(Requests can be made after the flight is delayed or canceled.)
  • Please complete the necessary procedures within the 10 days following the departure date on your reservation.
Mileage Differences When the Seasonality Changes as a Result of a Departure Date Change
  • If the required mileage increases after changing to another flight, this additional mileage will not be requested from customers. *1
  • If the required mileage decreases after changing to another flight, the difference will be refunded. *1
    • Miles will be refunded based on the difference calculation method specified by ANA.
    • Difference miles will be refunded to the account in the month of the reserved flight that was delayed or canceled.
  • *1.
    This handling applies to those changing to a flight departing no later than 30 days after the scheduled departure date of their originally reserved flight. If the ticket's validity is longer and a change is requested from 31 days or later, the required mileage must be adjusted.

Refunds

To request a refund, please go to the reservation details screen on the ANA website to complete the necessary procedures or call us.

  • Please complete the refund request procedures within the 10 days following the scheduled departure date of your reserved flight.(Refund requests can be made after the flight is delayed or canceled.)
  • If you have unused sectors but would only like to request a refund for some of them, you will not be able to do so on the ANA website. Please contact the ANA Mileage Club Service Center
Refund Charge

Refund charges will not apply.

  • However, once you have been served on Reservation change, if you wish to request a refund based on your own reasons, you will only be able to do so if all sectors are unused and 3,000 miles per person will be required as a refund charge. Please check Refunds for Unused Awards for details.
When All Sectors are Unused

Mileage used for the award redemption will be credited to the month when the delay or cancellation to the originally reserved flight occurred.

When Some Sectors Have Been Used

Of the miles that were used to redeem the award, the miles for refund-eligible sectors will be calculated and credited to the month when the delay or cancellation to the originally reserved flight occurred.

  • Expiration dates for refunded mileage will be reset to the most recent accrual month. If some of the miles have expired at the time of refund processing, these expired miles will also be refunded.
Mileage Refund Calculation Method

Number of miles to be refunded = Number of miles used to redeem the unused flight award sector (routes other than those for Okinawa's outlying islands)

Number of miles to be refunded = Miles Used for Award Redemption ÷ Total Itinerary Mileage x Number of Refund-eligible Sectors (Routes to/from Okinawa's Outlying Islands)

Example: A reserved flight was canceled in August 2019. Breakdown for 15,000 miles when awards are issued
Accrual Month and Year July 2017 November 2017 March 2018 August 2019
Mileage Expiration Date July 2020 November 2020 March 2021 August 2022
Miles Used to Redeem Award -3,000 -7,000 -5,000 +15,000
(refunded amount)
  • All miles are refunded in August 2019, including those that expired.

Changes and Refunds Procedures

Procedures cannot be completed at the airport.

Complete Procedure via the ANA Website

After logging in, use the Members-only Features to complete the procedures.

Procedures by Telephone

For Customers Outside Japan