Customers with Disabilities

Information for Customers with Disabilities

ANA provides assistance for all customers to ensure a safe and comfortable flight.

Information

Baggage handling will be partially changed from January 1, 2021 due to the revisions made by the Japanese Ministry of Land, Infrastructure, Transport and Tourism(MLIT) and IATA to their Dangerous Goods Regulations.
The handling of spare electric wheelchair batteries (dry batteries e.g., nickel-metal hydride, nickel-cadmium) has changed.
Introducing how to fly with ANA for the wheelchair passenger
"Assistance Information Registration Service" has been started, where you can register the necessary information for your boarding.
Customers using CPAP due to Sleep Apnea Syndrome, etc.

Support

Walking Disabilities
Medical Requirements
Visual Disabilities
Hearing and Speech Disabilities
Limited Ability to Sit
Assistance Dogs
Intellectual Disabilities and Developmental Disabilities
Customers with Allergies

Facility

Other Details

For First Time Customers
ANA’s Approach
Assistance Information Registration Service
Medical Information Form (MEDIF)
Customers on Codeshare Flights

Inquiries

PDF Downloads

Other Special Assistance Needs

Expectant Mothers and Families with Children

Senior Travelers

Flying with Animals