Customers with Disabilities

Information for Customers with Disabilities

ANA provides assistance for all customers to ensure a safe and comfortable flight.


Due to the spread of the Novel Coronavirus (COVID-19), prescribed services may not be provided due to applicable laws and regulations or travel conditions of the relevant countries.

  • If a PCR or antigen test is required at the airport upon arrival, waiting time for travelers may take longer than usual and escort service may be limited due to restrictions.
  • If isolation (or other quarantine) measures are required as part of quarantine measures at the time of destination entry, please note that there is a possibility that the traveler may be restricted from meeting others upon arrival if the traveler is requested to be transferred to a government-designated accommodation or isolation facility.

ANA will continue our effort to maintain airport service as well as top safety to our customers and take preventive measures upon providing assistance service to our customers.

Thank you for your understanding, however, airlines will not be responsible for any changes or measures and any incurred expenses related.

PDF Downloads

ANA's dedicated forms (PDF files) can be downloaded from the links below.

Please contact the ANA Disability Desk Contact Information if you wish to receive any of these forms by email or fax.

  • * Please download the form to your PC. You will be able to directly enter the required information into the PDF form after downloading it.

Other Special Assistance Needs

Frequently asked questions about customer with disability