Narita International Airport Lounges
Passengers boarding domestic or international flights are welcome in our airport lounges. Find out what amenities are available at the ANA lounges at Narita Airport in Tokyo.
A part of the lounges are closed and/or business hours are changed depending on flight status.
Please About Lounge Services Flight Status for the latest flight status information.
ANA Departure Lounges
There are two departure lounges in the Narita International Airport, the ANA SUITE LOUNGE and the ANA LOUNGE.
On this page, you'll find more details around lounge access when using ANA-operated international flights. Note: When transferring from an ANA-operated international flight to a domestic flight operated by another airline at an airport outside Japan, the lounge access criteria might be different—please confirm the lounge access criteria with the relevant airline.
ANA SUITE LOUNGE
With various dining options and a wide array of seating (including private and work areas), the ANA SUITE LOUNGE offers you the perfect place to relax before you take flight.
Details
DINING
- * Offering menu may be subject to change due to the Novel Coronavirus (COVID-19). Thank you for your understanding and cooperation.
- Buffet counter
- Noodle bar
View the full menu (ANA SUITE LOUNGE)
Chef Service Hours:
No. 5 Satellite: Temporarily closed
No. 4 Satellite: Temporarily closed
- * Currently, Chef Service is suspended.
AMENITIES
- Free Wi-Fi
- Private work areas
- Relaxation zones with massage chairs
- Shower rooms
- Shower rooms may become crowded during certain times, so please arrive with adequate time to spare.
- ANA original aroma
- 100% blend of 12 natural aromas, including Japanese umbrella-pine and Yoshino Japanese cedar, rosemary and mint.
ELIGIBLE CUSTOMERS
The table below applies to passengers travelling on ANA-operated flights and/or Star Alliance-operated flights.
| Class/Status | Additional Guests Allowed |
|---|---|
| First Class | One |
| Diamond Service Members | One |
- When travelling with two to four other people, ANA Diamond Service members may bring these people into the ANA departure lounges as their guests by using 5000 miles, 4 upgrade points or a lounge ticket for each person.
LOUNGE OPERATING HOURS
- Satellite No. 4: Temporarily closed
- Satellite No. 5: 6:30 a.m. - Departure time of last flight
- Satellite No. 2 (hours coming soon)
ANA LOUNGE
Take some time to relax in a spacious and comfortable lounge before your departure—complete with dining services, relaxation areas and more.
Details
DINING
- Buffet counter
- Noodle bar
- Dedicated counter for traditional Japanese alcoholic beverages (sake and once-distilled shochu)
View the full menu (ANA LOUNGE)
Chef Service Hours:
No. 5 Satellite: Temporarily closed
No. 4 Satellite: Temporarily closed
- * Currently, Chef Service is suspended.
AMENITIES
- Free Wi-Fi
- Reading material (magazines and newspapers)
- Work areas with printing services
- Shower rooms
- Shower rooms may become crowded during certain times, so please arrive with adequate time to spare.
- Relaxation zones with massage chairs
- ANA original aroma
- 100% blend of 12 natural aromas, including Japanese umbrella-pine and Yoshino Japanese cedar, rosemary and mint.
ELIGIBLE CUSTOMERS
The table below applies to passengers travelling on ANA-operated flights and/or Star Alliance-operated flights.
| Class/Status | Additional Guests Allowed |
|---|---|
| First Class | One |
| Business Class | - |
| Premium Economy *1 | - |
| Diamond Service Members | One |
| Platinum Service Members | One |
| Super Flyers Members | One |
| Star Alliance Gold members | One |
| Star Alliance Lounge members | One |
- When travelling with two to four other people, ANA Diamond Service members may bring these people into the ANA departure lounges as their guests by using 5000 miles, 4 upgrade points or a lounge ticket for each person.
- Please note that the second through fourth accompanying guests of "Diamond Service" and "Platinum Service" members, as well as "Bronze Service" members and their accompanying guest, may use the Lounge in exchange for miles or upgrade points.
-
*1.Only available to passengers with ANA-operated flights.
LOUNGE OPERATING HOURS
- Satellite No. 4: Temporarily closed
- Satellite No. 5: Temporarily closed
- Satellite No. 2 (hours coming soon)
View the airport map.
ANA ARRIVAL LOUNGE
For international flights, please note that customers arriving on other Star Alliance Member carriers' operated flights are not eligible to use the lounge. For domestic departures, customers arriving on ANA domestic flights may not use the service.
Eligible Customers
The table below applies to passengers travelling on ANA-operated international flights.
| Class/Status | Additional Guests Allowed |
|---|---|
| First Class | One |
| Business Class | - |
| Diamond Service Members | One |
| Platinum Service Members | One |
| Super Flyers Members | One |
Lounge Operating Hours
- 6:30 a.m. to 7:30 p.m.
- View the airport map.
Owner
ANA SUITE LOUNGE:
ANA
ANA LOUNGE:
ANA
ANA ARRIVAL LOUNGE:
ANA
Ready to Book a Flight?
ANA SUITE LOUNGE Vouchers
ANA SUITE LOUNGE Vouchers allow you to use ANA designated lounges in Japan, such as ANA SUITE LOUNGE and ANA LOUNGE. Please hand your voucher to the ANA SUITE LOUNGE representative upon entering the lounge. One voucher allows access for one person. Other than Premium members, all members who hold an ANA SUITE LOUNGE voucher may use it. Diamond Members can select getting 6 Lounge Access vouchers.
Platinum Service members, see below for important information:
- If you earn more than 80,000 premium points on ANA Group flights over the 2019 calendar year, then you will be presented with 3 vouchers that can be used only by you and your accompanying guests at the ANA SUITE LOUNGE and ANA LOUNGE.
- Premium Points earned on flights on Star Alliance Member Airlines will not be credited toward the 80,000 Premium Points ANA SUITE LOUNGE Voucher.
- NOTE: This does not apply to customers who have achieved Diamond Service Member status for the fiscal year ending March 31, 2021.
- No application is required—the primary member's name will be printed on the vouchers and they will be sent to the address registered on the member’s ANA Mileage Club account together with the Platinum Service membership card.
Available Airport Lounges
| Flights | Available Airport Lounges |
|---|---|
| Japan Domestic Flights Departing from Japan | ANA SUITE LOUNGE: Haneda, Itami, New Chitose, Fukuoka, Naha Airports ANA LOUNGE: Haneda, Shin-Chitose, Sendai, Komatsu, Itami, Kansai, Okayama, Hiroshima, Matsuyama, Fukuoka, Kagoshima and Naha Airports ANA ARRIVAL LOUNGE: Narita Airport (as Japan domestic departure lounge) Centrair Airline Lounge : Nagoya (Chubu) Airport |
| International Flights Departing from Japan | ANA SUITE LOUNGE: Haneda, Narita Airports ANA LOUNGE: Haneda, Narita, Kansai Airports Star Alliance Lounge: Nagoya (Chubu) Airport |
| International Flights Departing from Overseas | ANA SUITE LOUNGE: Honolulu Airport ANA LOUNGE: Honolulu Airport ANA ARRIVAL LOUNGE: Narita Airport |
Lounge Service for Connections
Japan Domestic to International Route
When connecting from an ANA Japan domestic route to an ANA-operated international route within 24 hours, international First Class and Business Class passengers may use the domestic lounge of the departure airport within Japan and the international lounge of Japan domestic connecting airports.
Note:
- The above information applies to only to airports that have domestic lounge facilities.
- When boarding a Star Alliance operated flight departing after 5:00, You can not enter the lounges before opening.
- International First Class and Business Class passengers can also use international lounges when traveling overland from the domestic arrival airport to another airport (within the same city) for departure on an international route.
ANA Diamond, Platinum and Bronze Service members and ANA Super Flyers Card holders, please refer to the ANA Premium Members Lounge page.
Itinerary 1: Connecting from a Japan Domestic Flight to an International Flight
If you travel from Osaka (Itami Airport) via Tokyo (Narita Airport) to a destination outside Japan, you can use the lounges at Itami and Narita airports. Lounges at the arrival airport outside Japan cannot be used.
Itinerary 2: Connecting from a Japan Domestic Flight to an International Flight (Including Ground Transportation)
If you travel from Haneda Airport to Tokyo (Narita Airport) using ground transportation and then travel on an international flight from Narita Airport, you can use the lounges at Itami and Narita airports. Lounges at the arrival airport outside Japan cannot be used.
International Route to Japan Domestic or to Another International
When connecting from an ANA-operated international route to an ANA Japan domestic route (or to another ANA International flight) within 24 hours, international First Class and Business Class passengers may use the international lounge of the departure airport within Japan and the domestic lounge of Japan domestic connecting airports.
Note:
- International First Class and Business Class passengers can also use international lounges when traveling overland from the arrival airport (within Japan) to another Japan domestic airport (within the same city) for departure.
ANA Diamond, Platinum and Bronze Service members and ANA Super Flyers Card holders, please refer to the ANA Premium Members Lounge page.
Itinerary 3: Connecting from an International Flight to a Japan Domestic Flight or Another International Flight
If you travel from an airport outside Japan via Tokyo (Narita Airport) to your final destination, you can use the lounges at the airport outside Japan and Narita Airport. Lounges at the arrival airport cannot be used.
Itinerary 4: Connecting from an International Flight to a Japan Domestic Flight or Another International Flight (Including Ground Transportation)
If you travel from Kansai Airport using ground transportation to Osaka (Itami Airport) and then from Itami Airport to your final destination, you can use the lounges at the airport outside Japan and Itami Airport. Lounges at the arrival airport cannot be used.
Notes
- The following itinerary conditions must be met for use of the Japan Domestic Lounge:
- International Routes: An ANA-operated flight and check-in by ANA Flight No.
- Japan Domestic Routes: Check-in made by an ANA Flight No. (includes flights operated by other airlines)
- Use of the lounge is subject to availability.
- Passengers transferring from an international route will be able to use the lounge of the Japan domestic connecting airport upon request.
Paid Lounge Access
You can use eligible lounges at discounted rates by paying for lounge access in advance through the ANA website. Paid lounge access is available at Haneda and Narita airports in Japan and the Honolulu airport in the U.S.
Eligibility Details
| Eligibility | ANA website (application in advance) | Airport counter (on day of use) |
|---|---|---|
| Airports | Narita/Honolulu Airport * | Narita/Haneda Airport |
| Flights | ANA-operated international flights departing from Narita or Honolulu Airport
|
ANA-operated international flights departing from Narita or Haneda Airport |
| Tickets | Tickets issued by ANA (excluding purchases made on the Mexico site)
|
- |
| Booking Classes | Y/B/M/U/H/Q/V/W/S | Y/B/M/U/H/Q/V/W/S/L/K/X |
| Application Period | From ticket purchase until no later than 24 hours prior to the scheduled flight departure time. | Until boarding begins |
- * If who have already applied for Paid Lounge Access at Haneda Airport until March 28, 2020, you will still be able to use this service.
However, if you change your reserved flight, you will not be able to make another application for Paid Lounge access at Haneda Airport. - * Lounge usage eligibility will differ depending on member status (e.g., Premium members) and boarding class.
Access Charges
| Details | ANA website (application in advance) | Airport counter (on day of use) |
|---|---|---|
Charges per person (tax included) |
Narita: JPY 4,000
|
Narita/Haneda: JPY 6,000 (unavailable at Honolulu Airport) |
| Payment method | Credit card or PayPal
|
Credit Card Cash (Japanese Yen only) |
| Application method | Please apply from the Reservation Completed screen after purchasing your ticket on the ANA website.
|
Please apply at the check-in counter, the ticketing counter, or at the lounges at Narita or Haneda Airport. |
Changes
Changes can be made through the ANA website up to 24 hours prior to departure of the relevant international flight. Changes cannot be made at the airport counter.
- If you change your class, date or flight, your existing paid lounge access request will be canceled.
When requesting paid lounge access for your new flight:
After you have purchased your new paid lounge access, you will receive a refund for the EMD (Electronic Miscellaneous Document) for the paid lounge access that you purchased for your original flight.
- We will notify you by email when your refund has been successfully processed.
- This may take one to two days.
If you choose not to request a paid lounge access for your new flight:
- If the EMD you have already purchased is within its term of validity and the terms and conditions are satisfied, it can be used to make a paid lounge access request for a different flight.
- If you wish to use your refund for a different flight, please contact an ANA customer service center no later than 24 hours prior to departure of the relevant flight.
- Refunds are not available after purchase.
Terms and Conditions
- There is a limit to the number of seats available in airport lounges.
- Lounges can only be used after the airport counter check-in has opened for your outbound flight and you have passed through security.
- For check-in counter opening times, please go here.
- Please retain the passenger receipt you received upon booking the service until you actually use the lounge.
- You may be designated a lounge to use during busy periods.
- You may not be able to use a lounge if it is already full. Please speak to an ANA staff member at the airport for more details.