Jakarta Airport

Traveling to and from Jakarta

On this page, you will find the information you need to easily make your way through Jakarta’s Soekarno-Hatta International Airport to your destination.

Guide to Indonesia’s Soekarno-Hatta International Airport

Arrival and departure terminal maps and other information for navigating Jakarta’s Soekarno-Hatta International Airport.

Arrival Terminal

Arrival map of Jakarta airport
Airport Map Information

Flights operated by ANA Group will arrive at Terminal 3 in the Jakarta Airport.

Immigration
  • Please present your passport and return or onwards ticket to a third country.
  • VOA (Visa on Arrival) counter is located before Immigration.
  • Note: If you have an e-ticket, you are required to show the e-ticket itinerary paper receipt. A screenshot of an e-ticket on your laptop or a photo on your phone may not be accepted.
Customs

All arriving passengers are required to present a Customs declaration form.

Departure Terminal

departure map of Jakarta airport
Check-In
Lounges

ANA passengers who are eligible to Lounge access will be invited to either Garuda Indonesia Business Lounge or Plaza Premium Lounge.

  • Garuda Indonesia Business Lounge is located on Mezzanine Floor
  • Plaza Premium Lounge is located near Gate 5

Please present your lounge invitation card which is issued upon check-in. If you don’t have a lounge invitation card, inform the lounge staff. Note: The boarding announcement is not made in the lounges.

Transit

Depending on the airline, the arrival terminal of your flight varies. Please check the website for the relevant airline for the operating terminal.

Transfers from ANA to Other Airlines
ANA Flights to Indonesian Domestic Flights
  • Domestic flights with Garuda Indonesia (GA) → Terminal 3 (Same terminal as ANA)
  • Domestic flights with airlines other than Garuda Indonesia (GA) → Terminal 1 or 2
    • Note: When connecting to a domestic flight, please pick up your checked baggage for Customs clearance at Jakarta Airport.

Connecting Domestic Flights to Garuda, Indonesia (Terminal 3)

After Immigration, please pick up your checked baggage and proceed to the Customs. Go to departure level (2nd floor) for Garuda Indonesia domestic flight check-in.

Connecting Domestic Flights (Terminal 1 or 2)

After Immigration, please pick up your checked baggage and proceed to Customs. Go to Terminal 1 or 2 by Skytrain (available from 4:30 a.m. to 12:15 a.m., departures every 20 minutes).

ANA Flights to International Flights
  • International flights with Garuda Indonesia (GA) → Terminal 3
  • International flights with airlines other than Garuda Indonesia (GA) → Terminal 2 or 3

Note: You do not need to pick up your checked baggage if it has been checked through to your final destination. Simply present your baggage claim tag to staff upon check-in for your connecting flight. If the final destination on your baggage claim tag is Jakarta (CGK), you have to pick up your baggage at Jakarta Airport. You may also contact ANA ground staff for more details.

Connecting International Flights (Terminal 2)

Upon arrival at Terminal 3, please go through Immigration and then proceed to the Customs. Take Skytrain (available from 4:30 a.m. to 12:15 a.m., departures every 20 minutes) to go to Terminal 2.

Connecting International Flights (Terminal 3)

Upon arrival at Terminal 3, please proceed to international transit counter before Immigration, then go to departure level.

Transfers from Other Airlines to ANA
Indonesian Domestic Flights to ANA Flights
  • Domestic flights with Garuda Indonesia (GA) → Terminal 3 (Same terminal as ANA)
  • Domestic flights with airlines other than Garuda Indonesia (GA) → Terminal 1 or 2

Connecting from domestic flights in Terminal 1 or 2

Please pick up your checked baggage and transfer to Terminal 3 by Skytrain (available from 4:30 a.m. to 12:15 a.m., departures every 20 minutes) for ANA check in.

Connecting from Garuda Indonesia (GA) domestic flights in Terminal 3

  • Upon arrival at Terminal 3, please pick up your checked baggage, if not checked through to your final destination, and proceed to ANA check-in counter located at departure level (2nd floor).
  • If your baggage is checked through to your ANA flight, you can proceed straight to the ANA check-in counter upon arrival at Jakarta Airport without picking up your baggage upon domestic arrival. If the final destination on your baggage tag is CGK (Jakarta), please pick up your baggage and check it in again at the ANA check-in counter.
International Flights to ANA Flights
  • International flights with Garuda Indonesia (GA) → Terminal 3
  • International flights with airlines other than Garuda Indonesia (GA) → Terminal 2 or 3

Connecting from international flights in Terminal 3

Upon arrival at Terminal 3, please contact the arrival airlines staff and follow their instructions to proceed the necessary formalities of transit for your ANA flight or proceed to international transit counter before Immigration.

Connecting from international flights in Terminal 2

Upon arrival at Terminal 2, please go through Immigration and then proceed to the Customs. Transfer to Terminal 3 by Skytrain (available from 4:30 a.m. to 12:15 a.m., departures every 20 minutes) for ANA check in.