Singapore Changi International Airport

Traveling to and from Singapore Changi International Airport

On this page, you will find the information you need to easily make your way through Singapore Changi International Airport and to your destination.

Information

  • SATS Premier Lounge is temporarily closed due to renovation from 4th August, 2020. For the renovation period, eligible passengers will be invited to Plaza Premier Lounge.
  • From May 01, 2020, ANA Group flights will depart and arrive at Terminal 1.
  • From 10 April, 2020, the Early check-in counter and SATS Premier Check-in Lounge have been temporarily suspended.

Guide to Singapore's Singapore Changi International Airport

Arrival and departure terminal maps and other information for navigating Singapore Changi airport.

Arrival Terminal

Arrival map of Singapore airport
Airport Map Information

Flights operated by ANA group will arrive at Terminal 1 of Singapore Airport.

On level 2, there is also Transfer Counter F, the Skytrain station for Terminal 3, and information counters. Go down to level 1 to go through Immigration, Quarantine, baggage claim and Customs. After Customs, there is an information counter, the Singapore Visitor Center, the Ground Transport Centre (for reservation counters for the airport shuttle and limousine services), bus stops, taxi stands, escalators, elevators and more.

Immigration

Please present your passport, Immigration card and Customs Declaration Form on arrival.

Customs

Please follow the red line if you need to submit a tax application at Customs, or the green line if you don't need to.

GST (Goods and Services Tax)

In Singapore, most goods are subject to a consumption tax (GST) of 7%, which travelers can get back by applying for a refund. The refund is available only at the shops with display of "TAX FREE SHOPPING," "TAX FREE FOR TOURISTS" or "TAX REFUND." You can also visit a GST counter at the airport.

Departure Terminal

Departure map of Singapore airport
Airport Map Information

Flights operated by ANA group depart from Terminal 1 of Singapore Airport.

  • If you have items to declare in your checked baggage, please go to the GST tax refund counter before Immigration.
  • Passengers seeking a refund of the GST should receive a stamp at Customs, go through Immigration, and proceed to the GST refund counter to get the refund.

After going through Immigration, passengers should proceed to their gate or lounge.

Passengers connecting to ANA from another airline should check in at Transfer Counter E next to the Skytrain Station for Terminals 2 and 3, and then proceed to the boarding gate or lounge.

  • Lounge visitors should use the SATS Premier Club Lounge (for Business Class passengers; available from 3 hours prior to departure onward) on level 2, or take the escalator up to level 3 to access the SATS Premier Club Lounge, the KrisFlyer Gold Lounge, and the SilverKris Lounge.

On level 2, you'll also find the subway exit for arriving passengers, information counters, Skytrain stations, and Transfer Counter F.

Check-In

Early Check-In

  • Opening time: 6:00 a.m. to 11:59 p.m. JST
  • Counter: Row 8, Jewel 1st floor

Transit

Transit map of Singapore airport
Transfer from ANA to other airlines (domestic and international flights)

Check-in procedure are requested to passengers connecting to flights that depart from Terminal 1 at connecting counter C or D, and passengers connecting to flights that depart from Terminal 3 at connecting counter A or B.

Transfer from other airlines (domestic and international flights) to ANA

Please go to Terminal 1 Counter D to prepare for your next flight.

Moving Between Terminals
  • Skytrain services will be closed:
    • From Terminal 1 to Terminal 2 from 1 May 2020 till further notice.
    • From Terminal 1 to Terminal 3 from 1 May 2020 to 1 June 2020.
  • Passengers can use the 2 Jewel Link Bridges to travel between Terminal 1 and Terminal 3 and between Terminal 1 and Terminal 2 respectively.
  • Passengers going from Terminal 1 to Terminal 2 and Terminal 3 can take the lift to level 1 and connect to the respective terminal via Jewel on foot.
  • Passengers going from Terminal 2 to Terminal 1 can take the escalator to level 3 and use the Link Bridge to Jewel and connect to Terminal 1 via Jewel level 1 on foot.
  • Passengers going from Terminal 3 to Terminal 1 can use the Link Bridge to Jewel and connect to Terminal 1 via Jewel level 1 on foot.