Seating Arrangements for Customers with Disabilities

ANA provides the best available seating arrangement to meet the requests of customers with disabilities.

Please contact us if any one or more of the following apply to you:

  • Customers who require an aisle seat with a movable armrest due to difficulties transferring over the fixed armrest.
    (Example) Customers who have difficulty moving from the on-board wheelchair to their seat.
  • Customers who want to sit an adjoining seat side by side with an assisting person while onboard the flight (for assistance with eating, support for vision impairment, support for hearing impairment).
    (Example) Customers who have vision or hearing disabilities and require assistance from their assisting person in the adjoining seat
  • Customers who require a seat with more foot space.
    (Example) Customers who can't bend their leg(s) due to illness or injury and require more foot space or legroom.
  • Customers with guide dogs, hearing dogs, mobility assistance dogs, and other service dogs.

For Inquiries

Please contact us by phone or email. Your advanced understanding would be appreciated that due to seat availability we cannot guarantee your desired seat request.

If you have any questions or concerns, please contact the ANA Disability Desk.

Inquiries by Telephone

Service Hours: 9:00 to 17:00 (Japan local time) Open year round

Fee: Same nationwide in Japan

Toll-free numbers cannot be used from mobile phones.

  • When contacting us from outside Japan, please exclude the first 0 and then enter the country code of Japan (81).

Inquiries by Email