Please note that among the portable oxygen concentrators (POC) available for medical purposes, some may not be used on board aircraft. If you wish to use a portable oxygen concentrator, please submit ANA’s designated Medical Information Form (MEDIF).
The medical portable oxygen concentrators (POC) listed below are allowed to be carried and used on board.
However, medical equipment which may affect the customer’s health condition is not allowed to be used with the electric power outlet of aircraft seats as they do not provide a stable flow of electric power.
Please prepare batteries for your portable oxygen concentrator (POC)for a time equivalent to 150% of the expected flight time.
Devices other than those listed above may be used on board if attached with a label indicating in that FAA (Federal Aviation Administration) requirements are met as in the statement below.
(However, the specifications of the batteries need to be confirmed separately.)
If you bring medical equipment that cannot be stowed under the seat in front of you, you will need to purchase a ticket for an adjacent seat.
Please note that some of the models listed above may not be stowed under the seat in front of you due to their shape and size.
For codeshare flights operated by our partner airlines, the regulations of the relevant partner airline will apply. Special assistance on such flights may differ from that offered by ANA. For details, please contact the partner airline operating the flight directly.
The use of personal portable oxygen concentrators (POC) is allowed on board all codeshare flights.
For codeshare flights operated by our partner airlines with ANA flight numbers, the regulations of the operating partner airline will apply.
For details, please contact the partner airline operating the flight directly.
(Please note that on most codeshare flights, ANA included, relevant services are not available when the ticket is reserved with the codeshare partner airline’s flight number and not the flight number of the operating airline.)
Please note that for safety reasons emergency exit row seats are not available for customers who need assistance.
Please arrive early at the airport in order to have leave enough time for necessary procedures.
Please note that we may check your medical equipment at the check-in counter even if you have notified us in advance.
60 minutes prior to the departure time
120 minutes prior to the departure time
Pre-boarding service is available for passengers who need assistance.
If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.
Our cabin attendants are not permitted to assist customers with handling and operating portable oxygen concentrators (POC) as these are considered medical treatment. We kindly ask the customer or escort to handle and operate the POC.
As the equipment will be stowed under the seat in front of you, it must be of a size that will fit under the seat in front. Also, please prepare a tube with a sufficient length.
You may be asked to remove the carrier from the device.
Oxygen cylinders loaded on board are for emergency purposes only and are not available for customers for ordinary usage.
If you have requested assistance for disembarkation, please remain seated until our staff comes to your seat to escort you off the aircraft. Our staff will escort you by an airport wheelchair to the arrival lobby or to the person who will meet. Please request this service upon making your reservation or contact the ANA Disability Desk to request it instead.