Customers with Sleep Apnea Syndrome (CPAP Usage)
The icons named Japan Domestic or International indicate differences in service for Japan domestic and international flights. Content not marked with an icon applies to both, Japan domestic and international flights.
Reservations
Please notify the ANA Disability Desk about the CPAP you wish to use on board, its manufacturer, product name, model, size, battery type, etc.
When notifying us, please use the Medical Electronic Equipments Sheet.
- its manufacturer, product name, model, size, battery type, etc.Issuing a Medical Information Form (MEDIF) is not required for the use of the device on board.
- Electric power outlets are available on some aircraft and classes.
Carry-On of Spare Batteries
Due to safety regulations, some types and capacities of batteries are not allowed to be used on board nor to be checked in. Please contact us in advance.
Electric Power Availability
CPAP cannot be used onboard.
*You may bring it onboard or check it in.
The electric power outlets equipped at aircraft seats are available for usage except during taxi, takeoff and landing. Some aircraft and classes may not be equipped with electric power outlets. For more information please refer to How to Use the Seat Plug Socket (International Flights).
- In-flight seat power is not available for medical devices other than CPAP.
- Humidifiers cannot be used on board.
- The power supply may be cut off without prior notice if it exceeds its limit or if there is a system malfunction.
- On certain class seat of the 212-seat B777-300ER, specific CPAP devices (SleepMate 10 Series and AirSense 10 Series) cannot use the seat plug socket.
- If electricity does not run through the SleepMate 10/AirSense 10 when connected to the seat power supply on B787-9 aircraft, try inserting CPAP's power jack deep into the in-flight seat outlet and holding it by hand for 10 seconds.
Codeshare Flights
For codeshare flights operated by our partner airlines, the regulations of the relevant partner airline will apply. Special assistance on such flights may differ from that offered by ANA. For details, please contact the partner airline operating the flight directly.