Customers Usually Using Autoinjectors and Portable Medical Devices

Customers Usually Using Autoinjectors (Injection Needles) and Portable Medical Devices such as Insulin Pumps on Board

Although a Medical Information Form (MEDIF) is not necessary and there are no restrictions for carrying medication on board, it is recommended to bring documentation such as a medical prescription or certificate to enable smooth boarding procedures.

Carry-On of Insulin Syringes or Epinephrine Autoinjectors (EpiPens)

Insulin syringes, autoinjectors (such as those for epinephrine (EpiPen)), and needles for self-administered injections that are used to administer injectable medicine prescribed by a doctor for home/self-use can be carried and used on board. It is not necessary to notify us in advance or submit a Medical Information Form (MEDIF).

Please inform the security inspector at the security checkpoint that you have an autoinjector.
We recommend you to prepare a document explaining the content and purpose (medical prescriptions, certificate from doctor, diabetic patient ID card, etc.) to go through the airport security check smoothly.

Diabetic patient ID cards are issued by the Japan Association for Diabetes Education and Care.
Please visit the Japan Association for Diabetes Education and Care website (Japanese only) for details.

diabetic patient ID card

Carry-On of Insulin Pumps and Continuous Glucose Monitors (CGM)

If you have an insulin pump or a continuous glucose monitor (CGM), please notify the ANA Disability Desk in advance about the manufacturer, product name, and model number of the device.

Please inform the security inspector at the security checkpoint that you have a medical device.
If you are concerned about the effects of X-ray baggage screening on your medical device, please inform the security inspector before passing through the security checkpoint.
You will then undergo a pat-down screening, etc., instead of being screened by a regular walk-through metal detector and undergoing X-ray baggage screening.

It will be some devices which emit radio wave in some insulin pumps and CGMs. Please remind to switch off or change to airplane mode (a mode not emitting radio wave) upon using in aircraft cabin.

Points to Note upon Carrying Relevant Items on Board

  • The cabin attendants are not allowed to look after or refrigerate your medication on board. Please make sure to bring a cooling box or similar if necessary. For the handling of restricted carry-on items, please see Items Which Are Not Permitted to Be Checked In or Carried on Board (International Flights).
  • Please be sure to take your used syringes and needles with you when you leave the aircraft and discard of them in the way prescribed by the relevant medical institution.
  • Cabin attendants are not permitted to perform any medical treatment, including administering injections, giving medication, and operating medical equipment. Necessary treatment must be performed by the customer or their escort.

International Flights

  • If you will be carrying a cooling pack (liquid type) on an international flight for the purpose of keeping your medication refrigerated, you are also advised to select a pack that clearly indicates this purpose on its exterior, or to bring a medical certificate (in English) stating that it is required for this purpose.
  • It is recommend that you have your prescriptions, doctor's certificate, diabetic ID card, and other certificates written in English.
  • Since the standards for airports outside Japan may differ depending on the country, please consult the embassy or another relevant institution of your destination in advance.
  • For codeshare flights operated by our partner airlines under ANA flight numbers, the regulations of the operating partner airline will apply. For details, please contact the partner airline operating the flight directly.

Frequently Asked Questions about Autoinjectors and Medication

If you have any questions or concerns, please contact the ANA Disability Desk.