Terms and Conditions

ANA Partner Airline Flight Awards

Eligible Flights

Star Alliance Member Airlines (current as of October 2019)

Flights on different airlines can be freely incorporated into an itinerary when they are operated by Star Alliance member airlines.

  • Only Star Alliance Member Airlines are eligible for Round-the-World tickets.
  • Awards can only be used for Japan domestic connections if such connecting flights are operated by ANA. Flights with Ibex Airlines flight numbers cannot be used.

ANA(NH)

Aegean Airlines(A3)

Air Canada(AC)

Air India(AI)

Air China(CA)

Air New Zealand(NZ)

Asiana Airlines(OZ)

Austrian Airlines(OS)

Avianca(AV)

Brussels Airlines (SN)

Copa Airlines(CM)

Croatia Airlines(OU)

EgyptAir(MS)

Ethiopian Airlines(ET)

EVA Air(BR)

LOT Polish Airlines(LO)

Lufthansa(LH)

Scandinavian Airlines(SK)

Shenzhen Airlines(ZH)

Singapore Airlines(SQ)

South African Airways(SA)

Swiss International Air Lines(LX)

TAP Portugal(TP)

Thai Airways(TG)

Turkish Airlines(TK)

United Airlines(UA)

Partner Airlines

ANA partner airline flight awards can only be used for itineraries with flights operated by a single partner airline.

Air Dolomiti(EN)

Air Macau (NX)

Alitalia(AZ)

Etihad Airways(EY)

Eurowings (EW)

Garuda Indonesia(GA)

Germanwings (4U)

Jet Airways(9W)

Olympic Air(OA)

Philippine Airlines(PR)

Virgin Atlantic(VS)

Vietnam Airlines(VN)

Notes
  • Mileage Redemption for Singapore Airlines (SQ) have paused for the moment due to special regulation of the Civil Aviation Authority of Singapore (CAAS) as of June 15, 2020.
  • For tickets issued from October 24, 2019 onward, the zones for ANA partner airline flight awards have been partly changed.
  • Depending on the partner airline, there may be cases when awards cannot be used.
  • When using Avianca, flights which are operated by Avianca (AV), TACA (TA), and LACSA (LR) are also eligible.
  • Flight awards can be used for rail sectors when operated under Lufthansa or Austrian Airlines flight numbers.
  • Flight awards cannot be used for bus services operated under Etihad Airways flight numbers.
  • Routes that can be used with Etihad Airways (EY) flight awards are limited to sectors on which flights are operated with ANA as codeshare flights.
  • Suites, First Class and Business Class are not permitted for flight award reservation on the following Singapore Airlines aircraft: A350-900, A380-800, B787-1000, B777-200ER (retrofitted), and B777-300ER.
  • Flight awards cannot be used for the Beijing-Pyongyang sector that is operated by Air China.
  • Flight awards cannot be used for Air Macau flights which have flight numbers above 9000. (More specifically, it is possible to submit an application, but a reply from Air Macau's reservation system will not be forthcoming.)
  • Flight awards cannot be used for Premium Economy Class on EVA Air flights.
  • Flight awards cannot be used for First Class on Swiss International Air Lines flights.
  • Flight awards cannot be used for South African Airways flights with flight numbers between 8000 and 8999.
  • Flight awards for Olympic Air flights have to be reserved under Aegean Airlines (A3) flight numbers (Range: A3 7000-7999).

Eligible class

  • Economy Class
  • Business Class
  • First Class
  • Premium Economy cannot be used.
  • Eligible service classes differ depending on the airline.
  • Awards can also be used with combinations of different service classes.
  • For Japan domestic sectors, awards can be used for Economy Class only.

Required Mileage

Available from only 15,000 miles (roundtrip)

  • Awards cannot be redeemed for one-way flights.
  • The amount of required miles differ based on which zones the departure and arrival airports are located in, ticket seasonality, and the class to be used.
  • The required mileage does not change regardless of seasonality.
  • Infants and children require the same number of miles to redeem an award as adults. For other details, please refer to the Usage Policy for Infants and Children page.
  • If the amount of miles is not sufficient to redeem a flight award, it is not possible to cover the difference with cash or ANA SKY COINS.
  • Award tickets cannot be used in conjunction with upgrade awards.
  • Family members who are registered for ANA Card Family Miles or the ANA Mileage Club Family Account (AFA) Service can combine their miles to redeem awards.

Mixed Classes

If there are flights for multiple classes included in an itinerary, the required mileage for both the outbound and return journeys are divided by 2, then totaled.
If the itinerary has flights for multiple classes and also includes connections, the required mileage for the higher class of service on both the outbound and return journeys will be applied.

Validity

1 year from the itinerary start date. (The itinerary must be started within 1 year of ticket issuance.)

  • Even if blackout dates are included within the validity period of the award ticket, the validity period will not be extended.

Itineraries

  • Please refer to the Zones for details on zones.
  • The symbol "-" indicates the destination.

Example of Destination

Outbound: Tokyo (Zone 1) - New York (Zone 6)
Inbound: New York (Zone 6) - Honolulu (Zone 5) - Tokyo (Zone 1)

Reason: New York (Zone 6) is considered the destination because the required mileage from Tokyo (Zone 1) is the highest required to redeem an award.

  • The symbol "-" indicates the destination.

Example: An Itinerary Which Can Be Used with Award Tickets

Outbound: Tokyo - Seoul
Inbound: Seoul - Tokyo*1 - Fukuoka

  • *1.Indicates a connection within 24 hours.

Reason: The return journey passes through Tokyo. However, since it does not pass through the first city (Seoul) or the last city (Fukuoka), this itinerary can be used with an award ticket.

Example: An Itinerary Which Cannot Be Used with Award Tickets

Outbound: Tokyo - Sapporo*1 - Tokyo*1 - Frankfurt
Inbound: Frankfurt - Tokyo

  • *1.Indicates a connection within 24 hours.

Reason: This itinerary cannot be used as the outbound journey passes through the first city of the outbound journey (Tokyo) again before it ends.

Area Classifications
Area 1 North America, Central America, South America, Hawaii, etc.
Area 2 Europe, Middle East, Africa, Russia (west of Ural Mountains), etc.
Area 3 Japan, South Korea, China, Southeast Asia, South Asia, Southwest Pacific, Russia (east of Ural mountains), etc.
Areas Restricted for Connections
Area Destination Area 1 Destination Area 2 Destination Area 3
Origin Area 1 Area 2,Area 3 Area 3 Area 2
Origin Area 2 Area 3 Area 1,Area 3 Area 1
Origin Area 3 Area 2 Area 1 Area 1,Area 2

 

  • The symbol "-" indicates the destination.

Example: An Itinerary Which Cannot Be Used with Award Tickets

Outbound: Moscow (Area 2) - Singapore (Area 3)*1 - Johannesburg (Area 2)
Inbound: Johannesburg (Area 2) - Singapore (Area 3)*1 - Moscow (Area 2)

  • *1.Indicates a connection within 24 hours.

Reason: When using flight awards for an itinerary from Moscow (Area 2) to Johannesburg (Area 2), connecting points in Area 1 and Area 3 cannot be selected. In this example, flight awards cannot be used due to a connection in Singapore (Area 3). Change the connecting point to a city in Area 2.

  • The symbol "-" indicates the destination.

Example 1: An Itinerary Which Cannot Be Used with Award Tickets

Outbound: Tokyo (Zone 1) - New York (Zone 6) - Honolulu (Zone 5)
Inbound: Honolulu (Zone 5) - Tokyo (Zone 1)

Reason: New York (Zone 6) cannot be used as a connecting point as the mileage requirement to New York is higher than that to the destination, Honolulu (Zone 5). In order to use flight awards, New York (Zone 6) would need to be set as the destination.

Example 2: An Itinerary Which Cannot Be Used with Award Tickets

Outbound: Tokyo (Zone 1) - Seoul (Zone 2) - Los Angeles (Zone 6)
Inbound: Los Angeles (Zone 6) - Tokyo (Zone 1)

Reason: The mileage requirement from the connection point Seoul (Zone 2) to the destination Los Angeles (Zone 6) is higher than that from the departure point Tokyo (Zone 1) to the destination, Los Angeles (Zone 6). Therefore, flight awards cannot be used to go via Seoul to Los Angeles.

  • Hong Kong, Macau, and China are considered to be separate countries for award ticket itinerary purposes.
  • With the exception of itineraries which are solely within Scandinavia, Denmark, Norway, and Sweden are considered to be the same country for award ticket itinerary purposes.
  • The United States and Canada are considered to be the same country for award ticket itinerary purposes.
  • With the exception of itineraries which are solely within Europe, all of Europe is considered to be the same country for award ticket itinerary purposes.
  • However, this excludes some areas of Russia east of the Ural Mountains.
  • The symbol "-" indicates the destination.

Example: An Itinerary Which Can Be Used with Award Tickets

Outbound: Osaka - Beijing
Inbound: Beijing - Tokyo

Reason: This itinerary can be used as the departure point (Osaka) and final return point (Tokyo) are in the same country.

  • The symbol "-" indicates the destination.

Example: An Itinerary Which Cannot Be Used with Award Tickets

Outbound: Vladivostok - Tokyo
Inbound: Tokyo - Moscow

Reason: This type of itinerary cannot be used as the first city of the outbound journey, Vladivostok (Area 3; see table above), and the final destination Moscow (Area 2; see table above) are in different areas.

  • Itineraries which include ground transportation in Hawaii (Zone 5) and Central/South America (Zone 9) are not eligible.
  • Some itineraries which include ground transportation in North America (Zone 6) and Central/South America (Zone 9) are not eligible.
  • The symbol "-" indicates the destination.

Example: An Itinerary Which Can Be Used with Award Tickets

Outbound: Tokyo (Area 3) - Frankfurt (Area 2)
Inbound: Paris (Area 2) - Tokyo (Area 3)

Reason: This itinerary can be used with an award ticket as the destination of the outbound journey, Frankfurt (Area 2), and the departure point of the return journey, Paris (Area 2), are located within the same area.

  • The symbol "-" indicates the destination.

Example: An Itinerary Which Can Be Used with Award Tickets

Outbound: Tokyo (Zone 1) - Honolulu (Zone 5)
Inbound: Los Angeles (Zone 6) - Tokyo (Zone 1)

Reason: The destination of the outbound journey, Honolulu (Zone 5), and the departure point of the return journey, Los Angeles (Zone 6), are in different zones. Therefore, the required mileage between Japan (Zone 1) and Hawaii (Zone 5) as well as the required mileage between Japan (Zone 1) and North America (Zone 6) are divided by 2, and then totaled.

Stopovers and Transfers

Stopovers (Exceeding 24 Hours)

For itineraries departing from Japan and itineraries departing from other countries, 1 stopover is permitted on either the outbound or return journey.

Transfers

Itineraries within Japan can have up to 2 transfers on both the outbound and return journeys. International flight itineraries can also have up to 2 transfers on both the outbound and return journeys. 

  • Transfers at the destination are not counted.
  • If a ground transportation sector is involved, this is counted as 1 transfer for both of the endpoint cities.
  • Stopovers are included in the number of connections.
  • The symbol "-" indicates the destination.

Example: An Itinerary Which Can Be Used with Award Tickets

Outbound: Tokyo - Bangkok - Singapore
Inbound: Singapore - Bangkok - Tokyo

Reason: Since 1 stopover (exceeding 24 hours) is permitted on either the outbound or return journey, a stopover in Bangkok can be made on either the journey to or from Singapore.

Air Transportation Rules

Due to rules and regulations which prohibit non-U.S. airlines from providing air transportation services between two locations within the United States and its territories, itineraries from the United States to Guam and Saipan via a third country (Japan, etc.) are not permitted.
Likewise, non-U.S. airline itineraries from Guam and Saipan to the United States via a third country (Japan, etc.) are not permitted.

Notes
  • Please use the ticket according to the order of sectors shown in the itinerary. If a sector was not used, the ticket becomes invalidated and any remaining sectors will also be unusable.

Usage Policy for Infants and Children

Terms and conditions may differ depending on the partner airline, so customers are asked to confirm the details with the relevant airline.

Infants (less than 2 years of age)

Infant passengers who do not require their own seat will require an infant fare ticket for the same service class as the accompanying adult.
Ticket purchases for infant passengers not requiring their own seat must be made by phone. In this instance, please reserve the adult's flight award first, and then make a reservation for the infant using the contact detail.
Infant passengers occupying their own seat will be able to use flight awards of the same boarding class as the accompanying adult. The required mileage will be the same as that of the adult passenger.

  • Age on the day of departure for the first sector. (Different airlines have different policies for handling cases in which infants turn 2 years old after commencement of the journey.)
  • When using partner airline flight awards, it may be necessary to make the child reservation directly with the operating airline.

Children (2-11 years of age)

Children require the same number of miles to redeem an award as adults.

  • Age on the day of departure for the first sector. (Different airlines have different policies for handling cases in which children turn 12 years old after journey commencement.)

Other Features

Reservations for children aged 2 to 11 years old traveling alone and those containing infants under 2 years old cannot be made online.
Infants and children who redeem miles for flights awards are subject to the same taxes and fees (listed below) as adults when using international flights which depart from Japan. Such taxes and fees must be paid when the ticket is issued.

  • Passenger Service Facilities Charge (Tax Code: SW)
  • Passenger Security Service Charge (Tax code: OI)

Adobe Acrobat Reader
is requiredto view
PDF format files.

Get Adobe® Reader®