Find information here on how to use the ANA chatbot.
Your questions will be answered automatically through our AI interface.
Although it may not always be possible to respond to your inquiries, our AI is constantly learning new information.
Afterwards, you can click the relevant button to let us know whether the response was helpful or not.
With the service available via both computers and smartphones, you can make inquiries easily whenever and wherever you wish.
The ANA chatbot can be used on each of our inquiry pages.
The ANA chatbot will then answer your question.
If you use ANA Chatbot during our telephone operator hours but do not find the helpful response provided via this function, a questionnaire for your inquiry category will be displayed.
After you select the relevant inquiry and follow the instructions, you are able to be connected to a chat operator if they are available.
Operator hours: 9:00 a.m. - 5:30 p.m. JST, 7 days/week
|Windows (latest version)||Internet Explorer (latest version)
Google Chrome (latest version)
|Macintosh (latest version)||Google Chrome (latest version)|
|iOS 10 - 13||Safari (latest version)|
|Android 6 - 9||Google Chrome (latest version)|