Boarding Procedures

Procedures on the Day of Travel

Here, you’ll find information for navigating the boarding process, from check-in to the boarding gate.

Information

  • To avoid close contact and congestion in the cabin and aisles, beginning from June 19, we will give boarding priority to those passengers seated in the rear end of the cabin, and then to those seated in the front of the plane.
    Although the priority boarding will be temporarily suspended accordingly, dedicated boarding lane*1 for Star Alliance Gold members will be served by your boarding group.
    • *1. Subject to airport and aircraft
      Boarding will start from Group 1 to 6.
      Passenger with boarding Group 1 to 3, please proceed to your boarding gate with adequate time.

Boarding Procedures for International Flights

Here, you’ll find information for navigating the boarding process on international flights, from check-in to the boarding gate.

Boarding procedures

Step 1: Checking in for Your Flight

Passengers scheduled on international flights can either check in online (between 24 hours and 75 minutes ahead of departure) or check in at the airport—at the ANA counter or by using a self-service check-in machine.

No matter the matter of check-in, on the day of your flight, please bring:

  • Your printed boarding pass or your mobile boarding pass displayed on your device, including the 2D bar code
  • Your travel documents

Notes:

Checking in with mobile phone and computer

Checking in online ahead of time can save you time, since you may not have to wait in line at the check-in counter. Find out more about online check-in.

Check in counter

Passengers who have not checked in online need to check in for their flights at the airport. If you choose to use the check-in counter, ANA airport staff will check your passport and other travel documents and issue you a printed boarding pass. Find out more about airport counter check-in.

self-service kiosk

The easiest and most efficient way to check in at the airport is to use our convenient self-service kiosks. Find out more about self-service kiosk.

Step 2: Checking Baggage

man walking with suitcase

Customers checking in baggage should proceed to a self-service baggage drop machine or to the baggage drop counter.

The free checked baggage allowance depends on your travel class and route. Check your Baggage Allowance.

Note: Large items of baggage and dangerous goods, including sharp items such as scissors or nail clippers, cannot be taken on board. These items must be checked in.

Self-Service Bag Drop Machines

Self-service baggage drop machines are available at some airports. Passengers who have checked in and have a boarding pass can go directly to a self-service machine to check in their bags.

Baggage Drop Counter

If self-service baggage drop is not available or you don’t wish to use one, you can check in your bags at the airport baggage drop counter.

Please see Baggage Information for details on baggage allowances, carry-on items and more.

Step 3: Security Checkpoint

Security checkpoint

After checking in and obtaining a boarding pass, you should make their way to a security checkpoint. All passengers must go through security before proceeding to their boarding gate.

  • Make sure that you do not have any dangerous goods in your possession.
  • Security has been enhanced at all airports in recent years. We ask for your cooperation in ensuring safe travel for all passengers.

Step 4: Immigration

passports

Please present both your passport and boarding pass for Immigration inspection. Depending on the country, you may need to fill out an immigration card. (Japanese nationals do not need to fill out a Japanese immigration card.)

  • Some countries’ passports expire after a designated period. Please check that yours has not expired.
  • Your passport is your main identification while traveling abroad. Please record your passport number and date of issuance and store the information in a safe place away from your passport.

You can take advantage of duty-free shops once you have passed through security and immigration.

Passengers with tickets or cards granting lounge access can relax in an eligible lounge before departure. Find out more about lounges.

Step 5: At the Boarding Gate

woman sitting at boarding gate area

Please finish any shopping or food and drinks and be at the boarding gate at least 30 minutes before the departure time.

  • The departure time refers to the time by which all passengers have boarded and the plane leaves the gate.
  • You may be unable to board your flight if you do not come to the boarding gate at least 10 minutes prior to departure.

Airport staff members may inspect your carry-on items to assure they meet carry-on guidelines. Find out more about Carry-On Items.

Please have your boarding pass and passport available to show airport staff as needed.

When Economy Class Is Full

When Economy class on ANA Group-operated flights is fully booked on the day of departure, ANA may ask for volunteers among passengers booked and holding Economy Class tickets on to board on Business Class by paying an Upgrade Surcharge.

  • Please note that miles will be accrued based on the original ticket class.
Applicable Route Upgrade Surcharge
From Japan to North America (including Hawaii and Canada), and Europe JPY 50,000
From Japan to Thailand, India, Vietnam, Myanmar, Singapore, Indonesia, Malaysia and Cambodia JPY 30,000
From Japan to Australia JPY 50,000
From Japan to Taiwan, Korea, and the Philippines JPY 15,000
From Japan to Mainland China (including Hong Kong) JPY 25,000
From North America (including Hawaii, but excluding Canada) to Japan USD 450
From North America (Canada) to Japan CAD 520
From The United Kingdom* to Japan GBP 290
From France*, Germany, Belgium and Austria to Japan EUR 370
From Thailand to Japan THB 10,000
From India to Japan INR 18,000
From Myanmar and Cambodia to Japan USD 270
From Vietnam to Japan VND 6,220,000
From Indonesia to Japan IDR 3,260,000
From Singapore to Japan SGD 410
From Malaysia to Japan MYR 1,000
From Australia to Japan AUD 540
From Taiwan to Japan TWD 4,700
From Korea to Japan KRW 180,000
From Philippines to Japan PHP 6,600
From Mainland China (excluding Hong Kong) to Japan CNY 1,700
From Hong Kong to Japan HKD 2,000
  • * Passengers departing the UK and France are subject to the U.K. Air Passenger Duty and the French Air Passenger Solidarity Tax, respectively. These are applied on top of the Upgrade Surcharge according to class. This tax will be collected at the airport if you choose to upgrade.

Boarding order after June 19, 2020.

Passengers who require assistance will board first (also called pre-boarding). Others will board according to the boarding group number printed on their boarding pass.

Pre-Boarding

Pre-boarding is for passengers who require extra assistance (e.g., wheelchair users, those with children under 2 years old).

If you wish to use the pre-boarding service, please contact the boarding gate staff at your earliest convenience.

Please note that pre-boarding may not be available in some cases depending on flight status or for other reasons.

Boarding Group

The rest of the passengers will board in order of the group number printed on their boarding pass.

  • * In case you have connections from airlines other than ANA, some airlines may not be able to print the boarding group number due to the system specifications.

Boarding order after June 19, 2020.

Boarding Order Passengers
Group1 Passengers with rear window seats
Group2 Passengers with rear middle seats
Group3 Passengers with rear aisle seats
Group4 Passengers with front window seats
Group5 Passengers with front middle seats
Group6 Passengers with front aisle seats

Boarding order until June 18, 2020.

Passengers who require assistance will board first (also called pre-boarding). Others will board according to the boarding group number printed on their boarding pass.

Pre-Boarding

Pre-boarding is for passengers who require extra assistance (e.g., wheelchair users, those with children under 2 years old).

If you wish to use the pre-boarding service, please contact the boarding gate staff at your earliest convenience.

Please note that pre-boarding may not be available in some cases depending on flight status or for other reasons.

Boarding Group

The rest of the passengers will board in order of the group number printed on their boarding pass.

Here’s how that usually breaks down:

Boarding order until June 18, 2020.

Boarding Order Passengers
Group1

First Class

Diamond Service Members

Group2

Business Class

Platinum Service Members

Super Flyers Members

Star Alliance Gold Members

Group3

Premium Economy

Economy Class (excluding the A380*)

  • * For passengers traveling on the Airbus A380:
    • Group 3 includes Premium Economy and Economy Class rows 58-76
    • Group 4 includes Economy Class rows 35-57

Note: If you are connecting from an airline other than ANA, some airlines may not be able to print the boarding group number due to the system limitations. Please check on your group number at the boarding gate.

Boarding Procedures for Japan Domestic Flights

Here, you’ll find information for navigating the boarding process on Japan domestic flights, from check-in to the boarding gate.

Boarding procedures

Step 1: Checking in for Your Flight

Passengers boarding ANA Japan domestic flights and transferring to an ANA international flight can either check in online (between 24 hours and 75 minutes ahead of departure) or check in at the airport—at the ANA counter or by using a self-service check-in machine.

Notes;

  • Check-in and other boarding procedures must be completed at least one hour before your flight’s departure time.
  • Upon checking in at the airport, you will be given a Domestic Check-in Notice and a boarding pass for your international flight.
Checking in with mobile phone and computer

Checking in online ahead of time can save you time, since you may not have to wait in line at the check-in counter. Find out more about online check-in.

Check in counter

Passengers who have not checked in online need to check in for their flights at the airport. If you choose to use the check-in counter, ANA airport staff will check your passport and other travel documents and issue you a printed boarding pass. Find out more about airport counter check-in.

self-service kiosk

The easiest and most efficient way to check in at the airport is to use our convenient self-service kiosks. Find out more about self-service kiosk.

Note: At Kitakyushu and Iki airports, passengers can only check in for their Japan domestic flight. Procedures for international flights must be performed at the departure airport for the international flight.

Step 2: Checking Bags

man walking with suitcase

Customers checking in baggage should proceed to the baggage drop counter.

Please see Baggage Information for details on baggage allowances, carry-on items and more.

Notes:

  • Large items of baggage and dangerous goods, including sharp items such as scissors or nail clippers, cannot be taken on board. These items must be checked in.
  • When traveling between Haneda and Narita airports or Itami and Kansai airports to connect to an international flight, your baggage will be checked in for your international flight at the domestic departure airport.

Step 3: Security Checkpoint

Security checkpoint

After checking in and obtaining a boarding pass, you should make their way to a security checkpoint. All passengers must go through security before proceeding to their boarding gate.

Follow these steps for clearing security:

  1. Scan your Domestic Check-in Notice, your printed boarding pass, or the 2D barcode on your mobile boarding pass on the SKiP reader at security.
  2. The SKIP reader will print a boarding pass with your seat number and boarding gate.

After going through security, passengers with tickets or cards granting lounge access can relax in an eligible lounge before departure. Find out more about lounges.

Step 4: At the Boarding Gate

Please be at the boarding gate at least 30 minutes before the departure time.

  • The departure time refers to the time by which all passengers have boarded and the plane leaves the gate.
  • You may be unable to board your flight if you do not come to the boarding gate at least 10 minutes prior to departure.

Airport staff members may inspect your carry-on items to assure they meet carry-on guidelines. Find out more about Carry-On Items.

Please have your Domestic Check-in Notice, boarding pass and passport available to show airport staff as needed.

Passengers Connecting from a Domestic to International Flight

ANA passengers connecting from Japan domestic flights to international flights should follow these procedures.

At Departure Airport for the Japan Domestic Flight

Passengers should follow these steps when arriving for your domestic flight.

Step 1: Check-in
Passengers Who Have Checked-In Online
boarding pass

You will not need to check in again at the airport.

  • Depending on the departure airport, you may be required to complete procedures at the baggage drop counter.

On the day of your flight, please bring:

  • Your printed boarding pass or your mobile boarding pass displayed on your device, including the 2D bar code
  • Your travel documents

Ready to check in online? Here’s how.

Passengers Checking-In at the Airport
Checking in at the Airport

Please bring to the airport all required travel documentation as well as your international flight ticket or e-Ticket Itinerary Receipt.

Passengers can use a Self-Service Check-In Kiosk or go to an ANA check-in counter.

Upon performing procedures at the airport, you will be given a Domestic Check-in Notice and a boarding pass for your international flight. (Note: These are not transferable to other passengers.)

  • Please see Airport Check-In for more on airport procedures.
  • Please complete these airport procedures at least 30 minutes before the departure of your domestic flight.
  • At Kitakyushu and Iki airports, procedures can only be carried out for Japan domestic flights. Please complete procedures for your international flight at the departure airport for that flight.
Step 2: Checking Baggage
Passengers Who Have Checked-In Online
Checking baggage for passengers who have checked-in online

Passengers who are checking baggage should proceed to the baggage drop counter.

If you are not checking baggage, proceed directly to security.

Need more baggage details? Check our Baggage Information page.

Passengers Checking-In at the Airport
Checking baggage for passengers who are checking in at the Airport

Passengers who are checking baggage should do so at the baggage drop counter or at the international connections counter at these airports:

  • Sapporo (New Chitose)
  • Nagoya (Chubu)
  • Osaka (Itami)
  • Fukuoka
  • Okinawa (Naha)

If you are not checking baggage, proceed directly to security.

Need more baggage details? Check our Baggage Information page.

Baggage Note

When traveling between Haneda and Narita airports or Itami and Kansai airports to connect from a Japan domestic flight to an international flight, your baggage will be checked in for your international flight at the departure airport for that flight.

Step 3: Security
security gate

Follow these steps for clearing security:

  1. Scan your Domestic Check-in Notice, your printed boarding pass, or the 2D barcode on your mobile boarding pass on the SKiP reader at security.
  2. The SKIP reader will print a boarding pass with your seat number and boarding gate.
Step 4: Boarding Gate

Please be at the boarding gate at least 30 minutes before the departure time. You will be asked to scan the 2D barcode on your boarding pass before embarking onto the aircraft.

  • The departure time refers to the time by which all passengers have boarded and the plane leaves the gate.
  • You may be unable to board your flight if you do not come to the boarding gate at least 10 minutes prior to departure.
  • The boarding gate can also be confirmed on the flight information board at the airport.

At Departure Airports for International Flights: Narita, Haneda, Kansai and Nagoya

Passengers connecting to international flights at Narita, Haneda, Kansai and Nagoya airports should note the following:

  • Check-in: Passengers who have checked in at the original departure airport are not required to check again for international flight.
  • Baggage: Passengers who checked in their baggage at the original departure airport do not need to collect their baggage before their international flight. Please proceed directly to security.

Related Information

airport check-in counter

Get the details on your arrival airport and the area you’ll be visiting.

passport

See guidelines for automated gates from the Japanese Ministry of Justice, Immigration Bureau.