Traveling with Pets

Customers Traveling with Animals

ANA understands that your pet is a part of your family and is happy to assist when you are traveling with your pet.

Support for Customers with Pets

Important Notice

ANA will provide the utmost care so that your pet can travel comfortably. However, conditions on the aircraft are significantly different from your pet's everyday environment. This could impact your pet's health leading to weakness, injury, or death. Please be sure to read the precautions and carefully consider whether your pet is suited to transport.
In addition, ANA will not be liable for the death or injury of a pet that occurs during transport due to the pet's health/physical condition, etc., (including atmospheric pressure, temperature, humidity, noise), a pet's own unique nature, or if there is a defect in the cage used for transport.

Rules regarding the entry of pets differ depending on the country/region, and it may not be possible to check in a pet as baggage due to the laws and regulations of a country/region and its quarantine system. Documents required for the import/export of animals (export quarantine certificate, health certificate, import certificate, etc.) must be confirmed by the customer with the country/region of departure, the quarantine station at the country/region of destination, the embassy, etc. All necessary documents must be prepared in advance.

Please Note

  • Rules regarding the entry of pets differ depending on the country/region, and it may not be possible to check in a pet as baggage due to the laws and regulations of a country/region and its quarantine system.
    Customers who will be entering the United Kingdom, Hong Kong, or Australia*1 cannot check in their pets at the airport.
    You will need to contact a cargo agent regarding transport of pets as cargo.
    • *1. Pets may not enter or depart from Perth Airport.
  • In accordance with instructions from the relevant authorities, we have temporarily suspended the check-in of pets on flights to Hangzhou/Guangzhou (from August 1, 2021) and to/from Shenzhen in order to prevent the spread of COVID-19.
  • For flights arriving at Shanghai Pudong Airport, we resumed the check-in of pets from June 16, 2021, but based on the instructions of the Shanghai Municipal People's Government, pets must stay on board after arrival while staff appointed by the airport quarantine officer disinfect the cargo room (including the pet loading space).
    We thank you for your understanding.
  • Due to the notice issued by the Centers for Disease Control and Prevention (CDC) effective July 14, 2021, the entry to the United States of dogs from countries/regions that the CDC considers high risk for rabies and dogs that have been in countries/regions at high risk for rabies in the past 6 months are temporarily suspended. Please refer to For Passengers Traveling with Dogs to the United States.

Health Status

If your pet shows any of the following symptoms, it may be more affected by stress and changes in temperature, which could be hazardous to your pet's health.

  • Lack of appetite, not feeling well
  • Raspy breathing, rise in heart rate
  • Stumbling when walking
  • Excessively nervous and trembling
  • Excessive tension and excessive drooling
  • In a state of panic and can't stop barking

Pets with the following symptoms cannot be checked in

  • Your pet is not in a condition fit for air travel.
  • Your pet is pregnant.
  • Your pet is very young (less than four months old).
  • Your pet has a heart problem or a respiratory disease.

Pets we can transport

The following small animals are only allowed to be transported on aircraft if they are domesticated, are not for sale, and are not livestock.

  • * The symbol "○" indicates "allowed" and the symbol "×" indicates "not allowed".
Classification Accepted Carry on Remarks
Mammals × The immigration conditions for pets vary by country/region.
Birds × No Birds of Prey (including eagles, hawks, and owls)
Classification other than above × ×  

During the summer period from May 1st to October 31st every year, we do not accept "short-nosed" dog breeds because they are more vulnerable to high temperatures than other dog breeds and may get heat stroke and/or respiratory distress.

We have stopped accepting brachycephalic dog breeds (short-nosed dogs).

Bulldog, French Bulldog, Boxer, Shih Tzu, Boston Terrier, Bull Terrier, King Charles Spaniel, Tibetan Spaniel, Brussels Griffin, Chow Chow, Pug, Chin, Pekingese

Flight Conditions

In addition to pets, baggage and cargo are also loaded in the cargo room.
Environmental conditions inside the cargo room can affect your pet's health in a variety of ways, leading to weakness or injury.

Lighting

During the flight, the lights in the cargo room will be off and the room will be dark.

Humidity/Temperature

The cargo room is air-conditioned and has humidity control, but the environment may differ from that of the customer cabin due to the effects of the outside air temperature and other factors.
The cargo room can become very hot in the summer due to high outside temperatures and reflected heat.
In addition, your pet will be in an open-air environment during the loading and unloading processes, so there may be significant temperature and humidity changes during both summer and winter.

Noise

Your pet may hear engine, mechanical, and wind noises when the aircraft takes off, lands, or is in flight, or noises from the engine or ground vehicles when being loaded/unloaded.

About Pet Entry and Exit Regulations

Entry and exit regulations vary by country/region. Documents required for the import/export of animals (export quarantine certificate, health certificate, import certificate, etc.) must be confirmed by the customer with the country/region of departure, the quarantine station at the country/region of destination, the embassy, etc. All necessary documents must be prepared in advance.

The type of quarantine and documents required for the import of pets into Japan differs depending on the type of animal.

For customers wishing to transport dogs and cats

If you are importing dogs or cats, you need to notify the animal quarantine station at least 40 days before your arrival in Japan.
For dogs and cats imported from areas designated as rabies-free, if the microchip recorded on the export certificate is used to identify the animal, the holding period will be within 12 hours.
If the animal cannot be identified by microchip, the holding period may be up to 180 days.
For details, please check the Ministry of Agriculture, Forestry and Fisheries Animal Quarantine Station website.

For customers wishing to transport rodents (hamsters, guinea pigs, etc.) and birds

When importing animals such as rodents (hamsters, guinea pigs, etc.) and birds, an application form must be submitted to the Ministry of Health, Labor and Welfare (application form, health certificate, etc.).
For details, please check the website of the Ministry of Health, Labor and Welfare.

Advance Reservation Service/Charge

Reservations by phone only

On ANA-operated flights, pets are accepted in the cargo room when traveling on the same flight as their owner. We do not accept reservations online. For more details and for reservations, please contact us by phone in advance. Only customers who have booked ANA-operated flights with ANA flight numbers are eligible. (We cannot accept tickets with flight numbers of other airlines.)

Price

The following charges will apply when you check in your pet. Pets do not qualify as a part of the free baggage allowance.
(Please pay the following charges in the currency of the country/region of departure.)
Area 1: North America, Latin America, Hawaii
Area 2: Europe, Russia (west of the Urals), Africa, Middle East
Area 3: Russia (east of the Urals), Asia (including Japan), Oceania
"=" Indicates a round trip.

Limited items Sectors operating across two of the above areas
Example) America = Japan
Sectors operating within one of the above areas
Example) Japan = Thailand*2
Japan domestic sector*3
Amount per cage JPY 40000 / USD 400 / CAD 400 / EUR 300 JPY 25000 / USD 250 / CAD 250 / EUR 200 JPY 5000
  • Due loading area space of the planes, the number of pet cages that can be accepted is limited. Please contact us at the time of booking for availability.
  • *2.
    Excludes Japan domestic sectors.
  • *3.
    Consumption Tax may be applied.

Cage Requirements

Reminders about Cages

  • In principle, we accept only one animal per cage. However, up to 2 birds can be in one cage.
    • * Since there is the risk of injury due to pets attacking each other, we do not accept multiple pets in one cage.
  • We only accept pet cages that comply with IATA regulations and can withstand air transport.
    <Pet Cage Conditions> * All conditions must be met.
    • Sturdy top.
    • Durable materials (hard plastic, metal, wood, etc.).
    • Good ventilation.
    • Functional handle on the outside.
    • Equipped with a lock to prevent escape and physical contact.
    • Wheels that can be removed or fixed in place.
    • Appropriate size for your pet to stand, sit, sleep, and turn around freely.
    • Leak-proof bottom, such as pet sheets, to prevent liquids and waste from spilling out.
    • Cooling mats, suitable containers, and plates for drinking water and food should be provided depending on the condition of the pet and the time of transport (feeding during transit is not possible).
  • During the period from May 1 to October 31, we do not accept a small cage inside a larger cage or covers on cages due to the danger of poor ventilation.
  • Please note that for some countries/regions, pets may only be transported as cargo.

Please contact us by phone in advance for cage number limits and fees.

We are unable to transport a pet if the sum of the three sides (length, width, height) of the pet's cage is 292 cm (115 inches), or if the total weight of the pet and cage exceeds 45 kg (99 pounds).

Letter of Consent

Customers who are transporting pets are required to submit a letter of consent.

Please download, print out, fill in, and sign the consent form and bring it to the airport.
Download consent form

Please note

Air travel is significantly different from your pet's everyday environment, so your pet may become weak or injured.
You can check past mortality incidents on "Previous Instances of Pet Mortality".

Items to be confirmed and prepared by the customer in advance

Before the departure date

  • Pets who are not accustomed to staying in a pet cage for a long time are likely to feel stress, so it is recommended to accustom them before traveling.
  • If this trip is the first time for your pet to travel by airplane or if you are worried about them traveling by air, we recommend that you consult a veterinarian.
  • Please consult your veterinarian to get the appropriate vaccines for your pet.
  • For dogs, the vaccination specified by the Rabies Prevention Law must have been given within the past one year.

On the day of departure

Your pet may feel anxious if they sense a change in your attitude. When you leave for your trip, please reassure your pet and treat your pet in the same way as usual.

About meals

  • Once you have checked in your pet, your pet will not be able to eat, including during connection(s), so please give your pet food and water before checking in.
  • Fullness or hunger may cause your pet to feel sick, such as air sickness. Please allow your pet to have an appropriate amount of food and water.

Installation of a water supply device (nozzle type)

It is necessary to install a water supply device (nozzle type) to prevent heat stroke and dehydration of pets and to help calm them.

  • Tighten the lid of the water supply to prevent leakage and attach it to the kennel.
  • Only a nozzle type water supply device is accepted. We do not allow water bowls because there is the risk of water spilling.

Heating and cooling measures

  • Please provide cooling goods such as cooling pads and ice packs in the summer, and blankets and body warmers for pets in the winter.
  • Dogs and cats kept indoors may have a thick undercoat, so we recommend grooming of the undercoat when traveling during the summer.

About accidental ingestion

Please be aware that if there are toys in your pet's cage during the flight, your pet may accidentally swallow them due to the change in their environment.

Also, as with toys, there is a risk of the collar and leash being chewed on or getting entangled on your pet's body. The risk of the leash accidentally entangling is especially high, so please be sure to remove it. If you wish to keep on your pet's collar, make sure it is fitted properly around their neck and not loose.

Procedures for Transporting Your Pet

STEP 1: Check-in counter

Please come early as it will take longer than normal check-in procedures.

Please prepare in advance all the necessary documents for the import or export of animals, and come to the check-in counter as early as possible. If you are able to have the quarantine inspection at the airport of departure, please complete the inspection before*4 coming to the counter.

  • *4.
    If you have the inspection on the day of departure, please check the reception hours of the quarantine station and make sure you have enough time to get to the counter early.

STEP 2: Pet check-in

Check-in will be completed when the "Letter of Consent" is signed and the transport fee is paid.

STEP 3: Moving to the airplane

Your pet will be moved by vehicle to your airplane.
The cargo room is air-conditioned and has humidity control, but the environment may differ from that of the customer cabin due to the effects of the outside air temperature and other factors.

STEP 4: On the airplane

Your pet will be placed in the cargo room (bulk cargo room).
The cargo room is air-conditioned and has humidity control, but the environment may differ from that of the customer cabin due to the effects of the outside air temperature and other factors.

STEP 5: Pick-up at destination

A staff member will carefully carry your pet to you.

Your pet may get sick due to changes in their environment. After arrival, please allow your pet to rest as much as possible.
If your pet has any of the following symptoms, we recommend that you consult a veterinarian.

  • Diarrhea
  • Vomiting
  • Raspy breathing
  • Shivering/shaking
  • Lack of appetite
  • No interest in going outside or for a walk
  • Continued anxiety
  • Not acting as usual

etc.

Contact Us

Please check in advance the length, width, and height of your pet cage as well as the total weight of your pet cage and pet.

Inquiries from within Japan

Service Hours

9:00 to 18:00 (All year around)

Navigation Dial (flat rate from anywhere in Japan) : 0570-029-701

Tokyo (toll number) : +81-3-6741-8702

Call the number above, listen to the audio guidance and select "2".

If you need to make an inquiry outside of the business hours of 9:00 AM to 6:00 PM, contact the ANA International Reservation and Customer Service Center.

Outside of Japan