Changes and Refunds [Japan Domestic Flights]

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You can make reservation changes, cancellations and refunds via the ANA website or at your point of purchase.

Voluntary Changes and Refunds

Changes and Cancellations of Reservations

  • It is not possible to change reservations on the ANA website less than 20 minutes prior to the scheduled flight departure.
  • This can be done via the ANA website or at your point of purchase.

The following cases cannot be processed on the ANA website. Please contact the Reservation and Customer Service Center in Japan or the U.S. .

  • For unaccompanied minors
  • For itineraries that contain connecting flights on the next date.
  • * If you have already checked in your baggage, reservation changes will not be accepted on the ANA website or through the Reservation and Customer Service Center in Japan or the U.S. . Please inform our staff at the airport if you wish to make changes.
  • If changes or cancellations are not made before the booked flight departs, the corresponding ticket cannot be transferred to another flight, even if it falls under fares that allow changes. Only refunds can be made.
  • For changes between Tokyo/Osaka multi-airports, please see Changes to Departure and Arrival Airports.
  • The passenger (the name on the flight ticket) cannot be changed. If there is a change of passenger, you must first refund the flight ticket and purchase a new one.
  • * Handling differs depending on the fare. Some fares cannot be changed. For details, see the Fare Guide.

Refunds for Tickets

  • Refunds are given for Tickets/EMDs to customers who request them.
  • You will need to show your e-Ticket Itinerary Receipt.
  • In the case of refunds, specific fees (Cancellation Fee) will be applied.

Refund period

Within 1 year and 30 days since the travel start date or if not yet started, the issuing date

Refund Location

Refund locations differ depending on where you purchases the flight ticket.

Refund Locations by Ticket Purchase Location

Ticket Purchase Location Refund Location
ANA Website, Reservation and Customer Service Center in Japan or the U.S., and ANA Japan Domestic Airport Counter ANA Website, Reservation and Customer Service Center in Japan or the U.S., and ANA Japan Domestic Airport Counter
  • * A refund may not be available via the ANA Website depending on how you paid for the purchase.
Travel Companies/Travel Websites Travel Companies Where Purchase is Available
  • * Note that the content and procedures differ for the following tickets.

Handling Details and Locations by Flight Ticket Type

Flight ticket types Handling Location
Flight Awards Visit the ANA Website or ANA Mileage Club Service Center. Handling details can be found. Please refer to the Refunds for Unused Awards.
Japan domestic flight tickets including international itineraries Visit the Reservation and Customer Service Center in Japan or the U.S. Handling details can be found. Please refer to the Changes and Refunds (International Flights).
(Package tours, tailor-made tours, etc. booked through a travel agent or travel website) Please contact the travel company where you made the purchase.

Repayment method and time period

Repayment differs depending on how you paid for the purchase.

Credit card payment

Repayment Method Time Period
Refunds will be made via the company of the credit card used for purchase.

The timing of the refund application may differ based on your credit card company's closure date and refund processing procedure. It might take around 1 to 2 months to process the refund.

  • * Further time may be necessary based on the payment method.
  • * In some cases, you will be charged of the service fee after the purchased amount and cancellation fee are processed at the same time. On the other hand, there are also cases in which you will be charged of the full amount purchased first. You will then receive your refund minus the service fee at a later time. For details, please contact your credit card company.

PayPal : Refunds through the ANA Website

Repayment Method Time Period
Refunds will be made to the PayPal used at the time of purchase.

PayPal's refund standards will apply.

Cash : Refunds through the ANA Reservation/Information Center

Repayment Method Time Period
Refunds will be transferred to designated accounts (transfer fees will be borne by customers).

Refunds will be made within approximately 10 days after application.

  • * The processing time may even be longer in certain situations, such as a failure of a financial institution system or when numerous flights are canceled due to inclement weather, etc.

Special Cases for Changes and Refunds

The following are special responses if you are unable to travel because of illness or injury.

  • Changes to you and accompanying passengers' reservations can be made only after beginning your trip.
  • You can get a full refund with no Cancellation Fee applied.
  • * A doctor's note is required for changes or refunds due to illness or a similar reason.
    Eligible documents: Medical certificate, hospitalization certificates, discharge certificates, etc.
    Ineligible documents: Hospitalization plans, medical statements, receipts, results of medical examinations, prescriptions, etc.

Procedures can be accepted via the dedicated form for Medical Certificates (Certificates).

ANA Mileage Club members, please log in from here to proceed.

Alternatively, procedures can also be handled through the Reservation and Customer Service Center in Japan or the U.S. and airport counters for ANA Japan domestic flights.
Please note that procedures for Award Tickets cannot be handled at airport counters. They can be processed via the dedicated form mentioned above or through the Reservation and Customer Service Center in Japan or the U.S..

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