Manage Your Booking

Reservations and Changes

Whether you need to book your flight, choose your seat or make a change, you can handle it all from here. ANA Mileage Club Members can even register their booking preferences, to make future reservations easier.

My Bookings

Quickly find your upcoming flights. Search by reservation number, e-Ticket number or ANA number.

Register Your Reservation Preferences

ANA Mileage Club Members can register their reservation preferences, making future online reservations faster than ever. Whether you’re a frequent business traveler or occasional vacationer, this complimentary service makes flying with ANA a breeze.

Information You Can Register

Reservation information
  • Frequently flown routes
  • Boarding class
  • Passport information (for international flights)
  • Seating preferences (for domestic flights within Japan)
  • Frequently used fares (for domestic flights within Japan)
Payment information
  • Payment method
  • Credit card information (up to two cards)
Contact information
  • Email address
  • Mobile phone number
Other information
  • Support information for a passenger requiring special assistance
  • Caregiver’s Fare information (for domestic flights within Japan).
    • Note: You can view the information given, but cannot register or update information
  • Areas you frequently stay overnight (Japan only)

How to Register or Update Information

From your ANA Mileage Club Member page:
  • Once you’re logged in, select “My Menu”
  • Go to “View or Update Your Profile”
  • Select “Reservation Information” to register your preferences
From your reservation:
  • Go to the bottom of the Reservation Information screen
  • Select “Register or Update Basic Reservation Information”

Advance Seat Assignments

We offer a limited number of seats that can be assigned in advance. If you’re not able to reserve your seat ahead of time, please make your seat reservation at the airport on the day of your departure.

Selecting Your Seat

Please select your preferred seat using the seat map shown in the main area of the Seat Information page. Be sure to confirm your selection by pressing the “Register and finish” button. Note that the seat map shown in the main area of the Seat information and the corresponding arrangement may be different.

Tips:
  • If you’re selecting seats two or more passengers, make sure you’ve selected the correct passenger name from the names displayed.
  • If you’re selecting seats for multiple sectors, press the “Register and continue” button to proceed to the seat selection for the next sector.
  • If you’re flying on ANA operated flights, you can check “Layout” for details on seating and the layout of the aircraft and “Seat Type” for the specifications of your seat.

Paid Advance Seat Reservation

Economy Class passengers in certain booking classes can pay a reservation fee and to reserve an aisle or window seat, a seat conveniently located toward the front of the aircraft for smooth boarding and disembarking, or one of our popular seats with extra legroom.

Eligible Flights

Applicable Flights
  • Flights operated by ANA Group (whether an international flight or domestic flight within Japan).
  • Many flights operated by other airlines; note that some flights are excluded and there may be cases in which customers are able to request a seat preference (e.g., aisle or window), even if they cannot request a specific seat.
Non-applicable Flights and Reservations
  • Flights not operated by ANA with the following conditions:
    • The operating airline’s policy doesn’t allow advance seat reservation.
    • Advance seat reservation requires an additional fee. Note: If the reservation is made for a flight which is not operated by ANA, you should direct inquiries on advance seat reservation availability and additional fees to the relevant operating airline.
    • If the reservation for a codeshare flight is made under an ANA flight number, advance seat reservation is not possible.
    • However, advance seat reservation is available for some Lufthansa-operated flights reserved under an ANA flight number.
  • Flight reservations which include infants who occupy their own seats
  • Flights which have been reserved via travel agents
  • Other cases in which advance seat reservation is not available due to reservation conditions (please review Important Notes below).

Important Notes

  • Seat assignments are available on the ANA Website until 48 hours prior to departure. Online Check-in is available on the ANA Website beginning 24 hours prior to the time of your international flight; it closes 75 minutes before departure.
  • The seats that can be assigned in advance are limited.
  • The number of seats that can be reserved in advance is restricted in order to ensure seating is available for passengers with special needs.
  • Seats available for advance seat reservation may differ by ANA Premium member status or booking class. Please check the ANA Website for the latest seat map, as available seats may differ by availability.
  • Please note that your assigned seat may change due to change in aircraft or other reasons.
  • Passengers traveling with an infant may not be seated in the same section as another passenger traveling with an infant due to limitations of oxygen masks. If your party includes more than one passenger traveling with an infant, please assign seats in a different row or a section across from the aisle.

Changes, Charges and Refunds

Get details on how to make reservation changes, as well as how additional charges and refunds apply.

Reservation Changes

Need to make a change to your itinerary? You may be able to do so through our website.

How to Make Changes

To display the details of your reservation, select the “View Reservation” button.

To make changes to your reservation, go to the “Reservation Details” page, then select the “Change Reservation” button displayed under your itinerary.

For passengers who have already purchased and been issued a flight ticket:

After selecting a sector which you’d like to change, enter the date and itinerary and select a new flight from the search results.

For passengers who have only made a reservation (where the purchase process has not been completed):

Changes made by specifying designated flights which have already been booked cannot be made. Enter the date, itinerary or class which you would like to change and select a flight from the search results. Please review the following examples showing how to change an itinerary.

Example:

Changing the following itinerary “Point of Departure” Osaka → Tokyo (stop-over) → Los Angeles (stop-over) → Denver “Point of Arrival”

Desired Changes How to Enter Conditions
You wish to cancel an Osaka → Tokyo flight "Point of Departure" Tokyo, "Point of Arrival" Denver
You wish to change an Osaka → Tokyo flight to another flight on the same day "Point of Departure" Osaka, "Point of Arrival" Denver
You wish to cancel a Los Angeles → Denver flight "Point of Departure" Osaka, "Point of Arrival" Los Angeles
You wish to change a Tokyo → Los Angeles itinerary to another flight "Point of Departure" Osaka, "Point of Arrival" Denver
  • When changing part of a reservation’s itinerary, fare recalculation will be based on the fares that can be used for your new itinerary.
  • The reservation for the itinerary from departure airport to arrival airport will then be remade.
  • Fares may vary depending on seat availability at the time of the change. The reservation will also be remade if the same flight is included in the itinerary both before and after the change.
Example:
Itinerary Before Change: Itami-Narita-San Francisco 100,000 JPY

Itinerary After Change: Kansai-Haneda/Narita-San Francisco 150,000 JPY

A difference of 50,000 JPY resulted from the fare recalculation for the change.

Changes You Can Make on the ANA Website
Passengers who have already purchased and been issued a flight ticket can change:
  • Date
  • Sector
  • Flight
Passengers who have only made a reservation (where the purchase process has not been completed) can change:
  • Date
  • Sector
  • Flight
  • Class/Fare

Note: changes to the number of passengers and changes to itineraries with stays in multiple cities cannot be made through the ANA website.

Price Differences When a Change is Made

Oftentimes, changing a reservation will result in a new fare. Additional charges and/or refunds will be applied once we determine the fare differential and add the processing fee.

  • When additional charges apply, only credit card and PayPal payments will be accepted.
  • When a refund is issued, it will be issued to the credit card or PayPal account used at the time of purchase.
Refunds with Other Payment Methods

If you use a payment method other than a credit card for you purchase, any subsequent refund will be issued accordingly:

  • Cash: Refund will be made to your designated bank account; you will be responsible for any bank transfer fees. Note: When performing the relevant procedures, you will need your ANA Mileage Club login information. If you are not an AMC member, please contact ANA by telephone.
  • ANA SKY COINS: ANA SKY COINS will be refunded to the mileage account, minus any ANA SKY COINS that have expired at the time of the refund.
  • PayPal: PayPal’s refund standards will apply.
Grace Period for Changes

For passengers who have already purchased and been issued a flight ticket, the grace period is up to 24 hours prior to the departure of the flight you hold or up to six hours prior to departure of the flight you’d like to change to, whichever is sooner.

For passengers who have only made a reservation (where the purchase process has not been completed), the grace period is the same as the purchase grace period.

Eligible Reservations

Reservations that can be changed through the ANA website:

  • Must have been made via the ANA website.
  • Must be for a simple round trip, one-way or open-jaw itinerary.
  • Must feature a changeable fare via the ANA website.
  • Must not have had any changes made via ANA by telephone.
The following cannot be changed through the ANA website:
  • Reservations that include an upgraded flight (if you cancel the upgrade, you can proceed with the change)
  • Reservations made (or changed) via ANA by telephone
  • Itineraries that involve stays in multiple cities
  • Reservations for which traveler classification (adult: 16+ years old; adult: 12-15 years old; child, 2-11 years old, etc.) will change if the date of boarding is changed
  • Reservations made via a travel agency
  • Itineraries containing flights with different boarding classes

There may be other instances in which changes cannot be made due to the nature of the reservation. If you’re not able to cancel your reservation via the ANA Website, please contact ANA by telephone. Whether or not changes are permitted will be determined in accordance with the relevant fare rules. Additionally, processing fees may apply when you change the reservation.

Refunds from Reservation Changes

Reservation changes may result in a refund. Read on to see how we handle them.