The following is a guideline for how to purchase international flight tickets and other services on ANA’s Eastern Europe/Middle East Website (ANA Website).
Reservation Period: Generally, the reservation period for ANA international and Japanese domestic flights is open from 355 days in advance (starting at 1:00am Germany Time) until 6 hours before boarding.
NOTE: the reservation period may vary, depending on the fare type. The reservation period may vary for flights operated by other airlines.
The reservation period and ticket purchase period is based on Germany time. Also, payment must be made in Euro.
Flights Accepted for Reservations: On the ANA website, you can reserve all ANA Group carrier flights (including Japan domestic flights which are used to connect to or from an international flight), codeshare flights, and flights operated by other airlines.
However, codeshare flights and flights operated by other airlines must be reserved together with an ANA Group carrier flight or a codeshare flight to or from Japan.
New Reservations, etc. on the ANA Website: New reservations, and purchases, some changes, and cancellations of these reservations are generally permitted for any of the flights referenced in the preceding paragraph, but conditions, restrictions or fees may apply, depending on the fare type.
Time Zone: The ANA Website is set to the Germany Time zone. For reservations departing from countries outside Eastern Europe/Middle East, the time zone and restrictions for these reservations will be based on the local time in the departing country.
Flying with Lap Infant: A reservation may include one infant per adult if the infant does not occupy a separate seat. For details, see Bookable number of persons, child bookings.
Special Arrangements Via ANA Website: Customer requests may be submitted via the ANA Website for.
・special inflight meals that meet health-related or religious dietary requirements, such as child and vegetarian meals
・wheelchair assistance to/from check-in and the gate for customers who have difficulty walking a long distance
For Reservations made through the ANA Call Center:
NOTE: you may only purchase tickets for a flight reservation on the ANA Website (and avoid the applicable service fee) if you made the flight reservation on the ANA Website.
Please contact the ANA Call Center to make any reservation changes.
NOTE: the ANA Website will not accept changes to an existing reservation made through the Call Center. However, once your tickets have been issued, some changes can be made on the ANA Website. Please check with the ANA Call Center to confirm these details when booking.
Security of Personal Information: Please note that for your security, all pages on the ANA Website requiring the entry of your personal information are protected by high security SSL.
Valid E-Mail and Credit/Debit Card Required: When purchasing your ticket, you must provide a valid contact e-mail address and a valid credit card, debit card, or PayPal.
After confirming your reservation details and payment amount, please enter your credit card number, expiration date, security code and cardholder information to make your payment.
The ANA website offers payer authentication services based on the online payment security protocol 3-D Secure.
The following credit/debit cards are accepted, with no restriction on the card's issuing country.
[Accepted credit and debit cards]
VISA, VISA debit, VISA electron, MasterCard, MasterCard debit, American Express, JCB, Diners, UATP
ANA has implemented measures to prevent credit/debit card fraud. Go to ANA’s efforts to prevent fraudulent credit card transactions for more details.
The schedule, aircraft type, and other flight information for ANA international flights are subject to change without notice. Please check My Bookings on the ANA Website prior to your flight.
If your itinerary includes flight(s) on another airline (other than ANA Group operated flights), the other airline's reservation/ticketing rules will apply to its flights.
NOTE: be advised that another airline may cancel your reservation based on its purchase deadlines or due to a duplicate reservation.
If your itinerary does not provide for a same-day connection, you are responsible for your own hotel or other accommodation arrangements during the lay-over between flights.
ANA’s International Conditions of Carriage apply to all its international flights as well as its Japanese domestic flight segments connecting to international flights. ANA’s Conditions of Carriage – Domestic Passengers and Baggage apply only to an itinerary with exclusively domestic flights in Japan.
NOTE: If your itinerary includes flight(s) on another airline, the other airline’s Conditions of Carriage will apply to its flights.
You must use your tickets in the date order shown on your itinerary, beginning with the first departure date and chronologically thereafter. If your tickets are not used in the order presented in your itinerary or if there are unused segments of your itinerary, the remaining unused tickets in the itinerary will be invalidated and you will be unable to use the remaining flight segments. For any segments invalidated, ANA will refund the fare according to the ticket’s applicable fare rules, and if the ticket is non-refundable or non-changeable, no refund will be issued.
Depending on your credit/debit card type, you may be charged a foreign transaction fee. For details, please contact your card issuer. This handling fee is excluded from any ticket refunds issued by ANA.
For rules and conditions which apply to any change to your reservation, see Information Regarding Reservation Changes.
Please complete cancellation/refund procedures before the departure of your booked flight. The cancellation charges specified in the fare rules for your ticket will apply. (The cancellation charge is calculated based on the exchange rate at the time the refund is issued). If a refund is due, ANA will refund the credit/debit card you used when purchasing the ticket, in the currency used for the purchase.
For Refund requests after your itinerary’s start date, you must contact ANA no later than.
[For fully unused flight coupons]
One year and 30 days from the date the tickets were issued (the date is based on the country of commencement of carriage).
[For partially used ticket coupons]
One year and 30 days from the departure date of commencement of carriage (the date is based on the country of commencement of carriage).
If you have a promotion code to reserve/purchase tickets with special discounts, you can use it when booking through our website. Promotion codes are limited to new reservations/purchases on our website, and can't be retroactively applied to previously purchased tickets.
If you have a promotion code, enter it in the promotion code column, using all capital letters. If you don't have a code, leave the column blank and continue your search. The discount amounts will be shown on the "Review the Selected Flight and Fare" page after you've selected your flights.
Need more time to decide on your ticket purchase? Keep My Fare lets you hold your reservation and fare details for up to 72 hours before issuing a ticket. Customers find this service particularly useful when travel dates aren't finalized, or when they're traveling with someone else and need to discuss travel plans prior to purchase. If you're booking an international flight on the ANA website, you can apply for the service from the payment screen after selecting your preferred flight and fare.
Itineraries containing only ANA-operated flights with an ANA flight number, and Japan domestic codeshare flights operated by other carriers are eligible. Note that depending on the purchase or reservation deadline for a fare, there are cases in which the ticket must be issued within 72 hours. In those instances, the application field won't show up on the payment screen, and the itinerary won't be eligible for this service.
Payment is by credit card only. Fees vary depending on the site you're booking through.
Once you book the service, itineraries made prior to purchase cannot be changed, and refunds cannot be provided.
When using Keep My Fare, applicable fares are those in effect at the time of booking and valid for the start date of the itinerary of your ticket. We won't refund or charge any fare differences that may arise due to fare revisions, etc. after applying for the service. However, if you're purchasing a fare that allows reservation changes, any fare differences resulting from such changes will be refunded or charged.
ANA Mileage Club Members can register their reservation preferences, making future online reservations faster than ever. Whether you’re a frequent business traveler or occasional vacationer, this complimentary service makes flying with ANA a breeze.
When making an international reservation for your family or group, you can book up to nine seats at a time. This includes adults and children, and is applicable only when there are seats available. If the operating airline is not ANA, the number of reservations you can make at once may be different.
The maximum number of persons (total of adults and children) for which reservations can be made at once when seats are available is as follows.
Depending on the operating airline the maximum number may be different.
On international flights, a reservation can be made for up to one infant not occupying their own seat per adult passenger (excluding award reservations). Please note that tickets must be purchased for infants, even if they're not occupying their own seat. Reservations for infants occupying their own seat cannot be made on the ANA Website.
Please also review Expectant Mothers and Children.
When all passengers in a group are younger than 20 years old, boarding may not be permitted, based on the rules of the operating airline. For reservations which include flights operated other than ANA, please confirm the applicable rules directly with the operating airline in advance. The rules of other airlines may be different from the handling of ANA.
When your itinerary includes Japan domestic flights only (excluding award reservations), you can reserve up to nine seats at a time. This includes adults and children.
One infant (8 days to 2 years old) may sit in an adult passenger’s lap. When making a reservation from a website where this screen is displayed, it is not necessary to purchase a ticket for the infant. It is also not necessary to notify the airline in advance that you will be traveling with an infant. Please notify the staff directly at check-in.
* If you make a reservation for a child/infant over the phone after having made a reservation for an adult online, a ticketing service charge will not be required.
Please keep the following in mind for international flights.
Please complete the purchasing procedure before the "Purchase by" date. Your entire itinerary will be automatically cancelled if the process is not completed within this time period. If you purchase tickets by phone or through the airport ticket counter, a separate ticket service charge will apply.
Please make your payment before the "Payment due" date. Your entire itinerary will be automatically cancelled if the process is not completed within this time period. Please note, after you make your payment, it may take some time for information on the Reservation Confirmation screen to update.