Star Alliance Upgrade Awards

Star Alliance Upgrade Awards

ANA Mileage Club members can use their miles for upgrades on Star Alliance airlines all over the world.

Eligible Flights

Required Mileage

1-sector (one-way) awards can be redeemed starting from 12,000 miles.

The number of miles required for award redemption will vary depending on the basic sector mileage and the class of service.
After confirming your flight sector's "Basic Sector Mileage", please confirm the required mileage chart.

  • Please apply by 24 hours prior to departure.
  • Depending on the operating airline, there may be restrictions regarding eligible routes, periods, and the number of available seats.
  • Please have a purchased ticket (with pre-upgrade classes of service) for all sectors on which you wish to use awards

Eligible Booking Classes

  • Eligible fares will differ depending on the operating airline. Please check the booking class of the ticket to confirm eligibility.
  • Star Alliance Upgrade Awards cannot be used in conjunction with ANA flight awards.
  • Upgrade awards cannot be used for package tour fares and inclusive tour fares.
  • It is not possible to upgrade directly from Economy Class to First Class. However, exceptions will be made for some flights which only offer two classes of service (Economy Class and First Class). In this instance, the mileage required will be that for upgrading from Economy Class to Business Class.
  • When using upgrade awards, mileage accrual will be based on the booking class of the originally purchased ticket.

Using ANA Upgrade Points

About Using ANA Upgrade Points

ANA Diamond Service Members, Platinum Service Members, Bronze Service Members, and Super Flyers Card Members may also use upgrade points for redemption.
Please refer to the About Upgrade Points (ANA Premium Member Services) page for details.

About Upgrade Points (ANA Premium Member Services)

Required Number of Points

Available from 4 Points for a One-way Trip (1 Sector)

After confirming your flight sector's "Basic Sector Mileage", please confirm the required mileage chart.
Please purchase a ticket with reservations for all sectors on which you wish to use awards.

  • Please apply by 24 hours prior to departure.
  • Depending on the operating airline, there may be restrictions regarding eligible routes, periods, and the number of available seats.

Upgrade Award Expiration Dates

Upgrade awards are valid only on the flights for which the reservations have been made.

Usage Policy for Infants and Children

Notes

  • Even when the upgrade application procedures have been completed, an upgrade ticket and reservation number will not be issued. Please make sure to confirm the reservation with the operating airline.
  • This award is used for flights which are operated by Star Alliance member airlines. There may be cases when awards cannot be used due to IT system-related circumstances at the operating airline.
  • The number of seats available with upgrade awards varies by airline. Furthermore, the number of seats available is subject to change without notice.
  • Board the upgraded class with the purchased ticket on the day of departure.
  • ANA International Upgrade Awards, however, not in the same flight.
  • Miles combined through the ANA Card Family Miles service cannot be redeemed for Star Alliance Upgrade Awards.
  • Customers who had requested their seats or special services (wheelchair assistance, special meals, etc.) in their original reservations must contact the operating airline to convey these requests again after applying for the Star Alliance Upgrade Award. Information for such customer requests are not automatically transferred when changing the class of service.
  • After applying for an upgrade, the seat in the originally reserved class of service will be canceled automatically.
  • Up to 4 passengers can be upgraded at the same time with 1 application.
  • The UK's Air Passenger Duty and France's Air Passenger Solidarity Tax will also be applicable to upgrades made with mileage and the exact amount will depend on the class of service. For tickets which have already been issued, any differences with the tax for the upgraded class of service must be paid at the airport.
    For tickets which have already been issued, any differences in taxes and fees for the upgraded class of service must be paid at the airport.
    • The UK's Air Passenger Duty: Applicable to all passengers departing from airports in the UK.
    • France's Air Passenger Solidarity Tax: Applicable to all passengers departing from airports in France.

Required Mileage / Points Chart

How to Request This Service

Applying via the ANA Website

  • After logging in, select Star Alliance Upgrade Reservation in the Partner Flight Awards menu to apply.

Contact by phone

For Customers Outside Japan

Application Period (Deadline)

Applications can be made up until 24 hours prior to the scheduled departure time of the relevant flight.

  • After applying for an upgrade, the seat in the originally reserved class of service will be canceled automatically.
  • Please contact the operating airline to confirm the details of your application.

Waitlisting

  • Upgrade applications at the airport on the day of departure are not accepted.
  • The amount of miles that is required to redeem a Star Alliance Upgrade Award is deducted upon application of the waitlisting. However, a mileage deduction does not guarantee a confirmation of the application and might be cancelled depending on the number of available seats of the operating carrier.
  • Upgrade Points cannot be carried over to the following fiscal year (from April 1) and have to be used within the same fiscal year.
  • Miles of unconfirmed waitlisting applications (applications, which were cancelled by the operating airline) will be refunded within 10 days after the departure date. Miles, which are expired between application and departure date will be not refunded if the waitlisting cannot be confirmed by the operating carrier. ANA is not responsible for expired mileage.
  • Depending on the operating airline, upgrades may not be available on certain routes and during certain periods, and restrictions may be imposed on the aircraft types and number of seats available.
  • An email will be send to the "registered email address" once the application is confirmed. For any inquiries, please contact the operating airline.
    • Pressing "registered email address" will take you to the members-only page.

Eligible Flights

United Airlines (UA)

Changes

If you would like to change your application details, please contact the operating airline before the departure of your reserved flight. Please note that canceling a Star Alliance Upgrade Award reservation will also result in the cancellation of the original reservation (for the pre-upgrade class of service).

Cancellation of Only the Upgrade

It is not possible to cancel only the upgrade. When canceling a Star Alliance Upgrade Award, the original reservation for the pre-upgrade class of service will also be canceled.

Changing an Itinerary

  • If you would like to change an itinerary containing a Star Alliance upgrade, you must cancel your Star Alliance Upgrade Award regardless of whether or not the flight you would like to change contains the upgrade.
    Make another reservation for your new itinerary, and then apply for the Star Alliance Upgrade Award again through the ANA website no later than 24 hours prior to departure.
  • The above procedure must be completed prior to the departure of the originally reserved flight in order to cancel an unused Star Alliance Upgrade Award. Mileage used for award redemption will be refunded and refund charges will be waived only if cancellation procedures are completed prior to departure. (This policy is the same as the one which governs mileage refunds for ANA international flight awards.) However, miles that have expired at the time of refund processing will not be refunded. Miles will not be refunded if the reservation is not canceled prior to the departure of the originally reserved flight.

Refunds for Unused Awards

Mileage refunds will only be given for Star Alliance Upgrade Awards which have not been used. The refund charge will be waived and the miles used for redemption will be refunded to the mileage account. Customers who wish to request a refund must contact the operating airline directly prior to the departure of the originally reserved flight. Please note that such refunds cannot be processed by contacting the ANA Mileage Club Service Center or the ANA Mileage Club Star Alliance Upgrade Award Inquiries phone numbers.

Mileage for Refund Charge

None

Reception period

Please contact the operating airline prior to the departure of the originally reserved flight.

Expiration Dates for Refunded Miles

The expiration dates for refunded miles will correspond to the expiration dates of the miles that were used for award redemption. Please note that expiration dates cannot be extended.

  • Miles expired at the time of refund procedures cannot be refunded.