After purchasing a ticket, a receipt will be sent to the email address specified during reservation. You can also display and print your receipt from the ANA website.
Regarding receipt issuance
From February 1, 2024, we are no longer able to issue receipts for the following at airports and Reservation and Customer Service Centers throughout Japan.
- Combining multiple receipts into one receipt
- Dividing one receipt into multiple receipts
- Issuing a receipt for an amount different from the amount received
We apologize for any inconvenience this may cause and appreciate your understanding.
Receipt Web Display Service
You can display and print your receipt from Displaying (Printing) Receipt. Please have your ticket number ready.
Terms of Use
You can use this service for tickets purchased from ANA (including Flight Awards).
The "Receipt Web Display Service" may not be used in the following cases.
- EMD (fee/charge)
- The portion of the airfare not covered by the surcharge for the itinerary change
- For purchase from a travel agency *
- Please make your request at the point of purchase.
There may be other cases in which you cannot use the "Receipt Web Display Service." In such cases, requests can be made by receipt Application Form.
Displayable period
Receipts can be displayed if the following 2 periods are met.
- From the date of purchase until 90 days after the departure date of the final sector of the itinerary
- Within 2 years of the ticket issue date
Other service details
- You can change the name on the receipt in Japanese or English as desired.
- You can also display and print a detailed breakdown (fare/tax/fee details. etc.) of the receipt.
Receipt application form
You can request receipt issuance.
If you are unable to use the "Receipt Web Display Service" or if you have paid in foreign currency and would like a receipt that meets the requirements of the invoice system, please submit a request using the application form.
For customers who have paid in foreign currency, the reservation center will issue it upon request.
(For examples, please refer to the remarks field of the receipt sample below)
Sample Receipt
Terms of Use
You can use this service for tickets purchased from ANA (including Flight Awards).
Delivery
Delivery is available to addresses within Japan. Delivery will take a week to 10 days.
- We are currently receiving many inquiries. Delivery will take about 2weeks.
- Please be aware that receipts cannot be issued by email or FAX.
- For PayPal payments, the deduction method needs to be confirmed after you have made your application and therefore delivery will take more time than usual.
Notes
- Receipts cannot be reissued. (The Receipt Web Display Service can be used any number of times within the issue period.)
- If you have purchased your ticket through a travel agency, please make your request at the point of purchase. ANA cannot issue such receipts.
- In the case of tickets purchased using "ANA SKY Coins" or "ANA Redemption Coupons", the amount of "ANA SKY Coins" or "ANA Redemption Coupons" will be stated in the proviso.
- Receipts for 1 passenger will be issued for each request. If accompanying passengers wish to receive their own receipts, separate requests for each passenger must be submitted.
Contact us
Regarding receipt issuance
From February 1, 2024, we are no longer able to issue receipts for the following at airports and Reservation and Customer Service Centers throughout Japan.
- Combining multiple receipts into one receipt
- Dividing one receipt into multiple receipts
- Issuing a receipt for an amount different from the amount received
We apologize for any inconvenience this may cause and appreciate your understanding.
Receipt Web Display Service
You can display and print your receipt from Displaying (Printing) Receipt. Please have your ticket number ready.
Terms of Use
You can use this service for tickets purchased from ANA (including Flight Awards).
The "Receipt Web Display Service" may not be used in the following cases.
- Reservation Change Fee and Cancellation Fee
- Following a change of itinerary, the total flight ticket amount including fare differences
- Following a change of itinerary, the amount of the original ticket
- * Only receipts for additional charges can be issued following a change of itinerary.
- Tickets purchased via a travel agency (please contact the agency from which you purchased the ticket)
- Tickets issued by another airline (please contact the airline from which you purchased the ticket)
- Please make your request at the point of purchase.
There may be other cases in which you cannot use the "Receipt Web Display Service." In such cases, requests can be made by receipt Application Form.
Displayable period
Receipts can be displayed if the following 2 periods are met.
- From the date of purchase until 90 days after the departure date of the final sector of the itinerary
- Within 2 years of the ticket issue date
Other service details
- You can change the name on the receipt in Japanese or English as desired.
- You can also display and print a detailed breakdown (fare/tax/fee details. etc.) of the receipt.
Receipt application form
You can request receipt issuance.
If you are unable to use the "Receipt Web Display Service," please make your request using the application form.
For payments in a foreign currency, our Reservation Centers will issue a receipt that meets your invoice reporting requirements if desired. This can also be requested via the application form.
(For examples, please refer to the remarks field of the receipt sample below)
Sample Receipt
Terms of Use
You can use this service for tickets purchased from ANA (including Flight Awards).
Delivery
You may choose postal mail or email. Delivery will take a week to 10 days.
- We are currently receiving many inquiries. Delivery will take about 10 days.
- Email
This will be sent to the email address registered in your reservation record. - Postal mail
Delivery is available to addresses within Japan.
Notes
- Receipts cannot be reissued.
- If you have purchased your ticket through a travel agency, please make your request at the point of purchase. ANA cannot issue such receipts.
- If you have made a reservation for a tour via the ANA website, request a receipt from the inquiries page for travel products (e.g., tours and hotels).
- Receipts for 1 passenger will be issued for each request. If accompanying passengers wish to receive their own receipts, separate requests for each passenger must be submitted.
- In the event of a refund, receipts for cancellation fee will be issued.
- For flight tickets purchased using ANA SKY COINS, the amount of ANA SKY COINS used will be listed in a proviso.