Customers with Assistance Dogs
Certified assistance dogs (Guide Dogs, Mobility assistance dogs, and Hearing Dogs) are permitted to accompany passengers in the cabin free of charge on all routes. Please register your support information via the ANA website when booking, or inform us by email or phone.
On flights originating in or departing for the U.S., Canada, and Mexico, service dogs other than certified assistance dogs (such as alert dogs and psychiatric service dogs) may also be permitted in the cabin, provided they meet specific conditions in accordance with local laws and regulations.
If you are traveling on routes other than those specified above, or if your service dog does not meet the required conditions, your dog will be checked and carried in the cargo hold. When transporting your dog in the cargo hold, passengers are required to provide their own leak-proof, hard-shell crate equipped with a lock.
(Example) Psychiatric Service Dog
- March 15: NH11 Chicago departure, Tokyo (Haneda) arrival: Allowed in the cabin
- March 16: NH801 Tokyo (Haneda) departure, Singapore arrival: Checked in the cargo hold
(Example) Alert Dog
- April 10: NH105 Los Angeles departure, Tokyo (Haneda) arrival: Allowed in the cabin
- April 11: NH993 Tokyo (Haneda) departure, Okinawa arrival: Checked in the cargo hold
Notes
- Please keep your dog under appropriate control at all times using a harness or leash both in the airport and on board. It is also a requirement that the dog is fully trained to follow your commands.
- Our staff may ask you a few questions or verify the dog's condition at the departure airport.
- If we determine that the dog is not suitable to travel as an assistance dog due to flight safety concerns or its potential impact on other passengers, we may refuse to allow the dog in the cabin and require it to be transported as checked baggage in the cargo hold.
- We reserve the right to claim compensation for damages if false information is provided in the documents submitted in advance, or if the assistance dog causes any damage at the airport or on board the aircraft.
Moving Around inside Airport Terminals in Japan
Under Japanese airport management regulations, dogs other than certified assistance dogs (Guide Dogs, Mobility assistance Dogs, and Hearing Dogs) are only permitted inside airport terminals when kept in a suitable carrier or cage. Please note that walking these dogs on the floor inside the terminal is strictly prohibited.
Please note that passengers must provide their own pet carrier or cage.
To Passengers Flying on International or Designated Routes
For international flights, immigration and quarantine conditions vary by country and region. Please check with the embassy or quarantine station of your destination in advance and prepare all necessary documents for import and export (such as quarantine certificates and health certificates) by yourself.
- Japan (Arrival / Departure / Transit)
Please check the "Animal Quarantine Service" on the Ministry of Agriculture, Forestry and Fisheries website and the "Information for Assistance Dog Users Traveling from Overseas" (Japanese only)
on the Ministry of Health, Labour and Welfare website. - Hong Kong (Arrival / Transit)
Passengers must apply for a special permit from the Agriculture, Fisheries and Conservation Department (AFCD) prior to travel.
Our staff will verify your permit at the check-in counter.
Please note that it may take approximately two weeks for the permit to be issued. - Singapore (Arrival)
Passengers are requested to check their arrival time in advance.
Depending on your arrival time, you may be required to bring a cage.
For details, please contact the Animal and Veterinary Service (AVS) directly.
Reservations
Traveling on routes to/from the U.S.
Customers traveling on flights to or from the U.S. with a psychiatric service dog or an alert dog are requested to prepare the following documents and contact the ANA Disability Desk at least 48 hours prior to departure.
U.S.Department of Transportation Service Animal Air Transportation Form
Traveling on routes to/from Canada
Customers traveling on flights to or from Canada with a psychiatric service dog or an alert dog are requested to prepare the following documents and contact the ANA Disability Desk at least 96 hours prior to departure.
- Service Dog Behavior and Training Attestation Form
- Identification card or other document issued by an organization or person specializing in service dog training.
Traveling on routes to/from Mexico
Customers traveling on flights to or from Mexico with an emotional support dog are requested to prepare the following documents and contact the ANA Disability Desk at least 48 hours prior to departure.
Psychiatric Service Dog/Emotional Support Dog Application for Mexico
Escort
Please travel with an escort sitting in an adjacent seat if any of the following apply:
- Passengers who have difficulty properly understanding safety instructions from our staff.
- Passengers who have difficulty handling personal needs such as eating, drinking, or using the restroom (including dressing/undressing) by themselves.
- * On some aircraft types, passengers who have difficulty moving independently may not be able to board without an escort. Please contact us in advance for details.
Please Note
Escorts are requested to provide assistance within the airport, during boarding, during flight, and upon disembarking, as well as aid during emergency evacuations.
Flight attendants are unable to provide medical care or personal assistance; therefore, the escort must handle all such needs.
Additionally, please prepare any items necessary for assistance yourself.
Seat Preferences
For safety reasons (such as assistance during an emergency evacuation), emergency exit row seats are not available. Please note that seats are subject to change without notice due to aircraft changes or other unavoidable reasons. On Japan domestic flights, some fares do not allow for advance seat selection via the website or other channels.
Departure
Please proceed to a staffed check-in counter, such as the Special Assistance Counter, for check-in. Our staff will verify the required documents and items listed below. If you require wheelchair assistance (checking in your own wheelchair or borrowing one), please let us know at the counter.
Passengers traveling with assistance dogs certified in Japan:
- Assistance Dog Certificate (Guide Dog User Certificate is also accepted for guide dogs)
- Official Assistance Dog Harness
Passengers traveling with assistance dogs certified overseas:
- Official documentation, harness, tag, etc.
- OR a "Temporary Certificate for Overseas Assistance Dog Users" along with the official badge displayed on the dog's vest
Airport Arrival Estimate
60 minutes prior to the departure time
120 minutes prior to the departure time
Pre-boarding Service
If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.
In-flight
Our cabin attendants will guide you regarding the emergency exits, lavatories, and facilities around your seat. They will also assist you with moving around the cabin.
Please refrain from giving your assistance dog anything other than water while on board.
Arrival
Upon request, we will escort you to the arrival lobby or your meeting point.
Please inform the airport staff before departure and remain in your seat until a staff member arrives to assist you upon arrival.