For reservations, dial: (55) 2648 – 0390 in Mexico City.
* The number you are dialing is a local number in Mexico City, so you may be charged for long distance calls.
Monday to Friday: 09:00am – 18:00pm
Saturday, Sunday and official holidays: closed
Regarding Retroactive Registration for Flight Mileage
To retroactively accrue miles for eligible ANA flights to your AMC account, please send a copy of the passenger's e-ticket itinerary along with the original boarding pass (no copies accepted).
For retroactive registration for partner airline flights, please send a copy of the passenger's e-ticket itinerary along with the original boarding pass (no copies accepted) to either of our offices listed below.
You may send required documents to:
ANA Customer Service Center, the Americas
Retroactive Registration section
21250 Hawthorne Blvd., Suite 200, Torrance, CA 90503 U.S.A.
or you may send required documents to:
Paseo de la Reforma 250, Torre B, Piso 8, Col. Juárez, Del. Cuauhtémoc, Ciudad de México, 06600, México
* For details regarding documents required for retroactive registration, please click Retroactive Registration
* We do not have a walk-in facility at above address. For inquiries or assistance with your reservation, please contact the telephone number above.
For customers with disabilities
* Inquiries via e-mail: click Inquiry form for passengers with disabilities
Delayed Baggage / Airport Lost and Found
If your luggage is delayed or damaged, please contact our Airport office: (55) 2648 – 0390
To contact other ANA offices, click here