We provide assistance for passengers traveling with infants or small children.
Please read this if you are travelling with a small child
We provide assistance for passengers traveling with infants or small children.
Preparations before Departure
Seats
Seats can be selected in advance on the ANA Website.
- * Some fares may not be eligible for Advance Seat Reservation.
At the Departure Airport
Baby strollers
Baby strollers are available for passengers with babies. (Cart-style/foldable baby strollers *All types have a reclining function.)
Please go to the counter for passengers who need special assistance. Rental strollers can be used as far as the boarding gate.
Passengers wishing to use the baby strollers after arrival must inform the staff at the airport they are flying from on the day of travel.
- * Depending on your baby's age in months, you may not be able to use one of our baby strollers.
(The age ranges and usage precautions are indicated on the baby strollers.) - * Due to the limited quantity available, there may be occasions when we cannot provide you with a baby stroller.
Cart-style
Cart-style (parent-facing)
Foldable
Please confirm the items below if you wish to bring your baby stroller on board.
- * Baby strollers can be brought on board only if they fall within the stipulated size regulations when folded. You can confirm the size regulations for carry-on baggage for Japan domestic flights here.
- * As only one item of carry-on baggage is allowed per passenger, passengers bringing a baby stroller on board cannot bring other carry-on items with them aside from personal effects such as handbags, cameras or umbrellas.
Electric carts (only in Haneda Airport Terminal 2)
Available time/8:00AM-7:00PM
Passengers with small children who have difficulty walking to the boarding gate can use electric carts in the Departure Gate Area in Haneda Airport Terminal 2. Please ask counter staff for the service on the boarding date.
- * Number and use of electric carts is limited.
Pre-boarding processing service
Pre-boarding is available for expectant mothers and passengers travelling with small children who are two years of age or younger.
If you wish to use this service, please inform the staff at the boarding gate.
- * Please note that priority boarding may not be available depending on the flight conditions.
Inside the Cabin
Correct Way of Sitting (Passengers accompanied by a child not occupying their own seat)
Fasten the seat belt over yourself only, and hold your baby securely on your lap above the seat belt.
If you are using a baby carrier, fasten your seat belt first and then put on the carrier.
Lavatory with a table for diaper change
A number of our on-board lavatories*1 are equipped with a diaper changing table. Disposable diapers are available on board (M/L size). Our cabin attendants will also be happy to prepare*2 passengers' baby formula upon request.
-
*1.Some flights of partner airlines are excluded.
-
*2.This service may not be available on some aircraft.
Bassinet seat
Bassinets* are available on flights for infants who do not occupy their own seat.
Please contact us if you wish to use them.
Note that the number and position of bassinet seats are limited and there is a weight restriction for the infant (maximum 10kg).
Please note that the service may not be available depending on flight conditions on the day of departure.
- * ANA flights (De Havilland Canada Dash 8-400) and some flights of partner airlines are excluded from this service.
- * Please note that bassinets may differ depending on aircraft.
Using carry-on beds for children
When using portable bed products for children (such as JetKids BedBox or Fly-Tot), please use a window seat or a center seat in the section between the aisles as a general rule. (Hammock-type bed products cannot be used.)
These products cannot be used during taxiing, takeoff, landing, or when the fasten seat belt sign is turned on.
As with other carry-on baggage, carry-on beds must be stored in the overhead compartment or under the seat in front during these times.
Also during cruise, you may be asked to refrain from usage depending on the circumstances.
In order to ensure a safe and comfortable flight, the cabin attendants will check on seatbelt usage and that other passengers are not being inconvenienced.
Goods for children (ANA original toys and souvenirs)
Toys and souvenirs are prepared for your little ones to make the journey more enjoyable.
- * Sample image
Reliable service in the cabin
We will gladly assist you with stowing your luggage.Please feel free to ask our cabin crew.
Please do not hesitate to contact our cabin crew if you need further assistance.
Take care not to trap your fingers.
Please be aware of your children's safety
At the arrival airport
Priority Return of Strollers
We will return customers' strollers we receive at the counter at departure first, at the airport on arrival, following the hand luggage of "premium customers" and "customers of premium class boarding".
- * The other hand luggage you left with the stroller will be returned normally.
Support Taxis
Customers using Haneda Airport
With Nihon Kotsu's Support Taxi (Care Taxi) service, you will be collected by a highly experienced driver who will also provide you with support within the airport, giving you the peace of mind you need. Please visit the Nihon Kotsu homepage
for further details and information on how to book the service.
How to make a reservation and other procedures
Infants
| Age of child | Accompanying Passenger | Seats | Tickets |
|---|---|---|---|
| Less than 8 days after birth | - | Not permitted to travel. | - |
| 8 days - 1 years old | Required | 1.The infant must be seated on an adult's lap. | Required (free) |
| 8 days - 1 years old | Required | 2.The infant can be seated in a seat.Please hold him/her on your lap while the Seat Belt sign is turned on. | Required (paid) |
| 8 days - 1 years old | Required | 3.The infant can also be seated alone in a child seat. | Required (paid) |
Child
| Age of child | Accompanying Passenger | Seats | Tickets |
|---|---|---|---|
| 2-4 years old | Required | The child must be seated in a seat. | Required |
| 5-7 years old | Not required | The child must be seated in a seat.If there are no accompanying passengers, Please use the services we offer for unaccompanied minors. | Required |
| 8-11 years old | Not required | The child must board alone and will be provided a seat. | Required |
* Customers should provide their own child seat.Please see " Child seats" for information on carry-on child seats.
Infants (children from 8 days old to under 2 years old)
- Infants and toddlers are to be accompanied by a passenger at least 12 years of age.
- The number of infants allowed on board is limited. So, please let us know about it when reserving and purchasing your flight tickets.
- One adult may accompany up to two infants below the age of 2. However, you should purchase an airline ticket for at least one of your children to let the child sit down alone in a child seat.
- Infants under the age of 2 who do not occupy their own seat need Tickets.
Passengers may not be allowed to travel if the flight might change the destination due to weather conditions, etc. or if the conditions may be considered to effect on the passenger's health during the flight.
Contact
For passengers who require assistance
The ANA Group provides assistance to passengers with physical difficulties such as sickness, injury, or disability, as well as passengers requiring other assistance (expectant mothers, elderly passengers, passengers with young children, unaccompanied minors, and passengers traveling with pets) so that they can enjoy a safe and comfortable flight.
Counter for passengers who need special assistance at Airports
Haneda Airport 2F
New Chitose Airport 2F
Chubu International Airport 3F
Itami Airport 1F
Fukuoka Airport 1F
Naha Airport 3F
Carrying your Individual Number Card as health insurance certificate when traveling
From December 2, 2024, health insurance card functions will be transferred to your Individual Number Card.
Carry your Individual Number Card with you when traveling within Japan and be prepared in case of an emergency at your destination.