A Certificate for Boarding can be issued after boarding.
Issue Eligibility and Period
Issue eligibility
Certificate for boarding for flights purchased at the following locations can be issued.
- ANA app
- ANA Website
- Reservation and Customer Service Center in Japan or the U.S. / ANA Mileage Club Service Center
- ANA Airport Counter
- Travel agency
Issue period
The certificate can be issued after your flight arrives, for up to 12 months from the departure date.
Notes
- Certificate for boarding can be issued for each passenger and each flight (only for passengers themselves).Boarding certificates cannot be issued collectively for multiple passengers and flights.
- Boarding certificates cannot be issued in certain cases including when passengers travel in a group.
- For boarding confirmation after the above limit for issue or for boarding confirmation for unspecified "boarding dates" or "flights," see Inquiries and submission of request for disclosures.
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In some cases, you may be unable to issue a boarding certificate via the ANA app or ANA website. If this occurs, please contact us using the boarding certificate application form (International flights / Japan domestic flights) *1 or call the Reservation and Customer Service Center in Japan or the U.S..
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*1.The boarding certificate can only be mailed to addresses within Japan. Please allow 7 to 10 days for delivery.
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*1.
- Flight certificates are available after arrival, though it may take some time for the data to be reflected in our system. If your certificate does not appear, please wait a while and try again.
How to Utilize
After selecting 'Flight Status' from the top page of the ANA website, please proceed to 'Issuing Certificate for Boarding (for flights departing on or after {yyyy-mm-dd-2})'
ANA Mileage Club Members
To login, please enter your ANA Mileage Club membership number and password on the ANA website top page.
- * If you do not specify the day, you will be able to view information for the whole of the month selected.
- * Certificate for boarding issued from ANA app, ANA Website may be used in the same way as those issued at Reservation and Customer Service Center in Japan or the U.S. or at the airport.
Non-ANA Mileage Club Members
The boarding date, flight number, reservation number and passenger name are requied to issue certificate for boarding. Please have this ready.
- * Certificate for boarding issued from ANA app, ANA Website may be used in the same way as those issued at Reservation and Customer Service Center in Japan or the U.S. or at the airport.