Contact Information (Customers Residing in Central and South America)
This page contains information on making inquiries.（For information on making inquiries in Mexico,
please see here.)
It includes frequently asked questions about flight ticket reservations and mileage services as well as contact information therefor. Business days and hours are subject to change without notice.
Special Notice
Due to the spread of Novel Coronavirus (COVID-19), the business hours of ANA Contact Center (English, Japanese) is changed from April 18, 2020 as follows;
- ■ Applicable period
From Saturday April 18 (for the time being)
- ■ Business hours (Japan Standard Time)
8:00 - 19:00, 22:00 - 8:00 (open year around)
We apologize for any inconvenience this may cause.
Procedures and Information
You can also confirm reservation changes and flight status online.
Email Inquiries
Telephone
Flight Ticket Reservations
- Phone Number
-
11-5274-1600(Charged)
- Business Hours
- 9:30AM - 1:00PM, 2:00PM - 6:00PM (not available on weekends or national holidays)
- Languages
- Spanish and English
- General Sales Agent
- Discover the World
- City
- Buenos Aires
Customers calling from outside of Argentina should dial +54-11-5274-1600. International call charges will apply.
If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.
- Phone Number
-
Reservation and Customer Service Center in Japan or the U.S.
+1-310-782-3011(Charged)
- Business Hours
- 24 hours, open daily
- Languages
- Japanese and English
Charges for international call to the U.S. will apply.
Email Inquiries
Telephone Inquiries
Flight Ticket Reservations
- Phone Number
-
2-279-7068(Charged)
- Business Hours
- 9:00AM - 12:30PM, 2:30PM - 6:30PM (not available on weekends or national holidays)
- Languages
- Spanish and English
- General Sales Agent
- Discover the World
- City
- La Paz
Customers calling from outside of Bolivia should dial +591-2-279-7068. International call charges will apply.
If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.
- Phone Number
-
Reservation and Customer Service Center in Japan or the U.S.
+1-310-782-3011(Charged)
- Business Hours
- 24 hours, open daily
- Languages
- Japanese and English
Charges for international call to the U.S. will apply.
Email Inquiries
Telephone Inquiries
Flight Ticket Reservations
- Phone Number
-
11-2141-2121(Charged)
- Business Hours
- 9:00AM - 6:30PM (not available on weekends or national holidays)
- Languages
- Portuguese and English
- General Sales Agent
- BRANA
- City
- Sao Paulo
Customers calling from outside of Brazil should dial +55-11-2141-2121. International call charges will apply.
If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.
- Phone Number
-
Reservation and Customer Service Center in Japan or the U.S.
1-800-235-9262(Toll-free)
- Business Hours
- 24 hours, open daily
- Languages
- Japanese and English
Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
Email Inquiries
Telephone Inquiries
Flight Ticket Reservations
- Phone Number
-
1-620-3515(Charged)
- Business Hours
- 8:00AM - 6:00PM (not available on weekends or national holidays)
- Languages
- Spanish and English
- General Sales Agent
- Discover the World
- City
- Bogota
Customers calling from outside of Columbia should dial +57-1-620-3515. International call charges will apply.
If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.
- Phone Number
-
Reservation and Customer Service Center in Japan or the U.S.
+1-310-782-3011(Charged)
- Business Hours
- 24 hours, open daily
- Languages
- Japanese and English
Charges for international call to the U.S. will apply.
Email Inquiries
Telephone Inquiries
Flight Ticket Reservations
- Phone Number
-
Reservation and Customer Service Center in Japan or the U.S.
2-257-5745(Charged)
- Business Hours
- 8:30AM - 5:30PM (not available on weekends or national holidays)
- Languages
- Spanish and English
- General Sales Agent
- Discover the World
- City
- San Jose
Customers calling from outside of Costa Rica should dial +506-2-257-5745. International call charges will apply.
If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.
- Phone Number
-
Reservation and Customer Service Center in Japan or the U.S.
+1-310-782-3011(Charged)
- Business Hours
- 24 hours, open daily
- Languages
- Japanese and English
Charges for international call to the U.S. will apply.
Email Inquiries
Telephone Inquiries
Flight Ticket Reservations
- Phone Number
-
2-362-8018(Charged)
- Business Hours
- 8:30AM - 1:00PM, 2:00AM - 5:30PM (not available on weekends or national holidays)
- Languages
- Spanish and English
- General Sales Agent
- Discover the World
- City
- Guatemala City
Customers calling from outside of Guatemala should dial +502-2-362-8018. International call charges will apply.
If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.
- Phone Number
-
Reservation and Customer Service Center in Japan or the U.S.
+1-310-782-3011(Charged)
- Business Hours
- 24 hours, open daily
- Languages
- Japanese and English
Charges for international call to the U.S. will apply.
Email Inquiries
Telephone Inquiries
Flight Ticket Reservations
- Phone Number
-
301-0404(Charged)
- Business Hours
- 9:00AM - 6:00PM (not available on weekends or national holidays)
- Languages
- Spanish and English
- General Sales Agent
- Discover the World
- City
- Panama City
Customers calling from outside of Panama should dial +507-301-0404. International call charges will apply.
If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.
- Phone Number
-
Reservation and Customer Service Center in Japan or the U.S.
+1-310-782-3011(Charged)
- Business Hours
- 24 hours, open daily
- Languages
- Japanese and English
Charges for international call to the U.S. will apply.
Email Inquiries
Telephone Inquiries
Flight Ticket Reservations
- Phone Number
-
1-444-4441(Charged)
- Business Hours
- 9:00AM - 6:00PM (not available on weekends or national holidays)
- Languages
- Spanish and English
- General Sales Agent
- Discover the World
- City
- Lima
Customers calling from outside of Peru should dial +51-1-444-4441. International call charges will apply.
If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.
- Phone Number
-
Reservation and Customer Service Center in Japan or the U.S.
+1-310-782-3011(Charged)
- Business Hours
- 24 hours, open daily
- Languages
- Japanese and English
Charges for international call to the U.S. will apply.
Email Inquiries
Telephone Inquiries
Flight Ticket Reservations
- Phone Number
-
2381-9988(Charged)
- Business Hours
- 8:00AM - 6:00PM (not available on weekends or national holidays)
- Languages
- Spanish and English
- General Sales Agent
- Discover the World
- City
- Quito
- Phone Number
-
4268-9150(Charged)
- Business Hours
- 8:00AM - 6:00PM (not available on weekends or national holidays)
- Languages
- Spanish and English
- General Sales Agent
- Discover the World
- City
- Guayaquil
Customers calling from outside of Ecuador should dial +593-2381-9988 for the general sales agent in Quito or +593-4268-9150 for the general sales agent in Guayaquil. International call charges will apply.
If you want to call us outside the business hours, please use the number below. This number should also be used for inquiries about the ANA Mileage Club.
- Phone Number
-
Reservation and Customer Service Center in Japan or the U.S.
+1-310-782-3011(Charged)
- Business Hours
- 24 hours, open daily
- Languages
- Japanese and English
Charges for international call to the U.S. will apply.
