Inquiries for Forgotten Articles and Delayed or Damaged Baggage

Lost items will be kept at the arrival airport. If you have left something behind, please contact the relevant arrival airport.
If you first notice the damage after leaving the arrival airport, please report it to the airport at which you arrived within the prescribed period no later than 7days after the date of receipt (excluding the date of receipt).
Note that in some cases articles which are discovered within the airport rather than the aircraft cabin may be kept within the airport building or the local police station. Please inquire after confirming who you should contact.

When calling from outside Japan, dial the country code [81] and the number (omit the 0 if the number starts with 0).

  Forgotten Articles
Hours of Operation Delayed or Damaged Baggage Hours of Operation
Narita 0476-33-2300 09:00-19:00 0476-33-2301 09:00-19:00
Haneda 03-6428-5045 09:00-19:00 03-6428-5045 09:00-19:00
Kansai 072-456-7575 09:00-17:00 072-456-7575 09:00-17:00
Nagoya 0569-38-8630 09:00-18:00 0569-38-8630 09:00-18:00

*Calls will be charged.
*The hours of operation are shown in local time.

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The country code is shown in brackets. When calling from inside the relevant country, omit the county code.

  Forgotten Articles
Hours of Operation
S = Summer Timetable
W = Winter Timetable
Delayed or Damaged Baggage Hours of Operation
S = Summer Timetable
W = Winter Timetable
Los Angeles [1]-310-646-1480 08:00-16:00/
20:30-01:00 (S)
07:00-15:00/
19:30-00:00 (W)
[1]-310-646-1480 08:00-16:00/
20:30-01:00 (S)
07:00-15:00/
19:30-00:00 (W)
San Francisco [1]-650-821-0262
08:30-16:30 (S)
07:00-14:45 (W)
[1]-650-821-0262 07:45-08:55/12:45-15:45
San Jose [1]-408-441-5468 09:00-15:30
[1]-408-441-5468 09:00-15:45
Seattle [1]-206-246-2986 08:30-17:00 (S)
07:30-16:00 (W)
[1]-206-246-2986 08:30-17:00 (S)
07:30-16:00 (W)
Washington D.C. [1]-703-972-0061 08:00-15:30 (S)
06:30-14:30 (W)
[1]-703-972-0061 08:00-15:30 (S)
06:30-14:30 (W)
New York [1]-718-425-5415 07:45-19:00 (S)
06:30-18:00 (W)
[1]-718-425-5415 07:45-19:00 (S)
06:30-18:00 (W)
Chicago [1]-773-686-5216 06:30-19:00 (S)
05:30-18:00 (W)
[1]-773-686-5216 06:30-19:00 (S)
05:30-18:00 (W)
Houston [1]-832-626-2450 07:00-15:30
[1]-832-626-2450 07:00-15:30
Vancouver [1]-604-207-5800 10:00-18:00 [1]-604-349-1767 10:30-17:30
Mexico City [52]-1-55-1228-6331 11:00-21:00 [52]-1-55-1228-6331 11:00-21:00
Honolulu [1]-808-838-0190
Ext. 2
06:30-14:30 [1]-808-838-0190
Ext. 2
06:30-14:30

*Calls will be charged.
*The hours of operation are shown in local time.
*Inquiries are generally handled in English.

閉じる

The country code is shown in brackets. When calling from inside the relevant country, omit the county code.

  Forgotten Articles
Hours of Operation Delayed
or
Damaged Baggage
Hours of Operation
London [44]-(0)20-8745-6606 12:00-19:00 [44]‐(0)203-092-5242 08:00-19:30
Paris [33]-(0)1-74-29-35-12/
[33]-(0)1-74-29-35-15
litigebagaget1@alyzia.com
06:00-24:00
[33]-(0)1-74-29-35-12/
[33]-(0)1-74-29-35-15
litigebagaget1@alyzia.com
06:00-24:00
Munich [49]-(0)89-975-72377/78
mucki@ana.co.jp
14:00-18:00
[49]-(0)-89-975-72382
mucki@ana.co.jp
08:30-16:00
Frankfurt [49]-(0)69-695-01040
frallnh@ana.co.jp
09:00-16:30(Weekdays) [49]-(0)69-690-71001 07:00-20:00
Dusseldorf [49]-(0)160-977-45380 12:30-19:00 [49]-(0)160-977-45380
dusanabaggage@ahs-de.com
10:00-19:00
Brussels [32]-(0)2-753-5870 14:00-21:30
[32]-(0)2-753-7707
BAGGAGESERVICEBRU@SECURITAS.BE
09:00-17:00

*Calls will be charged.
*The hours of operation are shown in local time.
*Inquiries are generally handled in English.

閉じる

The country code is shown in brackets. When calling from inside the relevant country, omit the county code.

  Forgotten Articles
Hours of Operation
S = Summer Timetable
W = Winter Timetable
Delayed or Damaged Baggage Hours of Operation
S = Summer Timetable
W = Winter Timetable
Hong Kong [852]-2186-4429
<ANA Premium Member [852]-2186-4408>
08:00-22:00 [852]-2186-4429
<ANA Premium Member [852]-2186-4408>
08:00-22:00
Taipei (Taoyuan) [886]-(0)3-351-7637 08:30-23:00 [886]-(0)3-351-7637 08:30-23:00
Taipei (Songshan) [886]-(0)2-2715-6994 09:00-19:00 [886]-(0)2-2715-6994 09:00-19:00
Seoul (Gimpo) [82]-(0)2-2661-6337 06:00-23:00 [82]-(0)2-2661-6337 06:00-23:00
Mumbai [91]-(0)22-6685-9161 12:30-20:30 (S)
13:00-22:30 (W)
[91]-(0)22-6685-9161 12:00-22:00 (S)
13:00-22:30 (W)
Delhi [91]-(0)11-4963-4545 19:00-03:00 [91]-(0)11-4963-4545 19:00-03:00
Bangkok [66]-(0)2-134-2403/2404 09:00-12:00/16:30-19:20 [66]-(0)2-134-2403/2404 09:00-12:00/16:30-19:20
Ho Chi Minh City [84]-(0)28-3547-0415 08:00-23:00 [84]-(0)28-3547-0415 08:00-23:00
Hanoi [84]-(0)243-587-6004 08:30-17:30 [84]-(0)243-587-6004 08:30-17:30
Singapore [65]-6597-4500 07:00-23:30 [65]-6597-4500 07:00-23:30
Jakarta [62]-(0)21-5507096
[62]-(0)21-5500809
08:00-22:00 [62]-(0)21-5507096
[62]-(0)21-5500809
08:00-22:00
Manila [63]-(0)2-8467000 08:00-17:00 [63]-9063690200 08:00-17:00
Yangon [95]-(0)1-9670533 13:45-22:45 (S)
14:45-23:10 (W)
[95]-(0)1-9670533 13:45-22:30 (S)
14:45-23:10 (W)
Kuala Lumpur [60]-(0)3-8776-5772/5773 24 hours [60]-(0)3-8776-5772/5773 24 hours
Phnom Penh [855]‐(0)23-862-916 14:00-19:00 [855]‐(0)23-862-803 07:00-24:30

*Calls will be charged.
*The hours of operation are shown in local time.
*Inquiries are generally handled in English.

閉じる

When calling from outside China, dial the country code [86] and the number (omit the 0 if the number starts with 0).

  Forgotten Articles
Hours of Operation Delayed or Damaged Baggage Hours of Operation
Beijing 010-6453-2501 06:00-22:30
010-6453-2501 06:00-22:30
Dalian 0411-8664-1137 08:30-17:00 0411-8664-1137 08:30-17:00
Shenyang 024-3192-9708 07:30-19:30
024-3192-9708 07:30-19:30
Qingdao 0532-8471-2373 08:45-10:30/11:30-17:15 0532-8471-2373 08:45-10:30/11:30-17:15
Shanghai (Pudong) 021-6833-9714 10:00-20:00 021-6833-9714 10:00-20:00
Shanghai (Hongqiao) 021-2235-2532 09:00-17:00 021-2235-2532 09:00-17:00
Hangzhou 0571-8666-5966 09:00-17:00 0571-8666-5966 09:00-17:00
Guangzhou 020-2823-8082/8083 09:30-20:30 020-2823-8082/8083 09:30-20:30
Xiamen 0592-570-6036 05:30-24:00 (English/Chinese only) 0592-570-8371 08:30-23:30
Chengdu 028-8520-7130 10:00-21:00 028-8520-5550 09:00-24:00 (English/Chinese only)
Wuhan 027-6559-0130 07:00-21:00
027-6559-0130 07:00-21:00

*Calls will be charged.
*The hours of operation are shown in local time.
*Inquiries are generally handled in Japanese.

閉じる

When calling from outside Australia, dial the country code [61] and the number (omit "0" when it is the first digit of the phone number).

  Forgotten Articles
Hours of Operation Delayed or Damaged Baggage Hours of Operation
Sydney 02-9667-6352 12:00-18:00 02-8337-9252
*A person in charge will call back after receiving your message.
syd.mhl@menziesaviation.com
07:00-19:00

*Calls will be charged.
*The hours of operation are shown in local time.
*Inquiries are generally handled in English.

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