Inquiries in Other Countries/Regions

This page contains information on making inquiries with ANA. It includes frequently asked questions about flight ticket reservations and mileage services as well as contact information.


Make an Inquiry

Please choose your inquiry type.

This page contains contact information for inquiries regarding flight ticket reservations.

Before Making Your Inquiry

You can also check for information on the ANA website.

Choose Your Inquiry Method

Email inquiry

Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.

Telephone Inquiries

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

*Charges for international call to Japan will apply.Payment must be made in Japanese yen and Japanese rules will apply for sales conditions, etc.
**Charges for international call to the U.S. will apply.Payment must be made in U.S. dollars and U.S. rules will apply for sales conditions, etc.

This page contains contact information for ANA Mileage Club and mileage-related inquiries.

Before Making Your Inquiry

The below procedures can be completed in Manage Profile from My Menu on the Top page of ANA Website after logging inOpens in a new window.

- Change Address
- Change Password
- Retroactive mileage registration

- Change e-mail address
- Change your main card
- Award user registration

Choose Your Inquiry Method

Email inquiry

Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.

Telephone Inquiries

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

*Charges for international call to Japan will apply.Payment must be made in Japanese yen and Japanese rules will apply for sales conditions, etc.
**Charges for international call to the U.S. will apply.Payment must be made in U.S. dollars and U.S. rules will apply for sales conditions, etc.

ANA Group aims to deliver services that accord with the wishes of each individual customer. Your feedback is very important to us and will be used to help improve our services.

Email inquiry

*Our response may be delayed if the message is received during non-business hours.
*Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.