The Resumption of Boeing 787 Airliner Scheduled Flights after June
We greatly appreciate your patronage of ANA, and sincerely apologize for the inconvenience and concern caused to everyone affected by the suspension of our Boeing 787 operations.
Since the suspension of these flights, the Boeing Company has enlisted a team of internal and external experts to conduct a thorough analysis (a process in which ANA has also taken part) of all potential causes of the defective conditions related to Boeing 787 flights. Boeing then proposed and implemented technical countermeasures in redesigning the batteries utilized on these aircraft, as outlined in a Service Bulletin issued by the company and approved by the U.S. Federal Aviation Administration. The Ministry of Land, Infrastructure, Transport and Tourism has likewise since revised its "Technical Circular Directive" accordingly.
According to the renovation requirements put forward by the competent authorities, ANA has diligently implemented the technical enhancements and performed trial flights, confirmation of the effectiveness of battery improvement measures, and battery performance monitoring. With the completion of all these measures, ANA has decided to resume the commercial operations of our Boeing 787 fleet on June 1st.
(1) Resuming routes
|Narita＝San Jose||June 1, 2013||Suspended from
January 18 to May 31,
|B787-8||5 return flights / week
(Mon, Wed, Fri, Sat, Sun)
(2) Change of Aircraft to Boeing787
"Install Boeing 787 on New Routes"
|Haneda=Taipei (Songshan)||June 1, 2013||B767-300ER||B787-8|
|Narita=Shanghai (Pudong)||August 1, 2013||B767-300ER||B787-8|
"Return Boeing 787 to Routes"
|Haneda=Frankfurt||June 1, 2013||B777-200ER||B787-8|
In addition to the resumption of B787 flights on previously scheduled routes (＊), the B787 will fly on the Haneda = Akita route from June 1st, and the Haneda = Toyama route from June 15th.
(＊)Routes previously operated by B787: Haneda = Itami/Fukuoka/Okayama/Hiroshima/Yamaguchi-Ube/Takamatsu/Matsuyama/Kumamoto/Miyazaki/Kagoshima; and Itami = Kagoshima.
Please check our website for more detailed information regarding the flight schedule of international and domestic flights.
◇〔International〕 Aircraft can be checked here
◇〔Domestic〕 Aircraft can be checked here
Cancellations and Schedule Changes
For details on ticket handling in regards to flight cancellations and departure time changes for domestic and international routes in May, please refer to the links below:
|(1) International Routes: Cancellations and Schedule Changes|
|March 31-May 31|
|(2) Domestic Routes: Cancellations and Schedule Changes|
|May 11-May 20||May 21-May 31|
* Click here for information regarding reservation changes and inquiries regarding ANA's international flights, or domestic flights connecting to ANA's international flights.
* Click here for information regarding reservation changes and inquiries on ANA's Japanese domestic flights.
We would once again like to express our sincere apology to all passengers inconvenienced by the suspension of our Boeing 787 flights.
May 9, 2013
All Nippon Airways Co., Ltd.
For inquiries from Japan
|ANA Call Center:|
|Tel:||Japan domestic flights 0120-029-662 (06:30-22:00 JST)|
|International flights 0120-029-663 (08:00-20:00 JST)|
|ANA Customer Relations:|
|0570-029-787 (from Mobile Phone)|
|03-5756-7109 (from PHS)|
|Time:||09:00 - 17:00 JST|
For inquiries outside from Japan:
|Please contact the ANA International Reservation and Information Center in your respective area.|