Booking Procedures

If you have a promotion code to reserve/purchase tickets with special discounts, you can use it when booking through our website. Promotion codes are limited to new reservations/purchases on our website, and can’t be retroactively applied to previously purchased tickets.

If you have a promotion code, enter it in the promotion code column, using all capital letters. If you don’t have a code, leave the column blank and continue your search. The discount amounts will be shown on the “Review the Selected Flight and Fare” page after you’ve selected your flights.

Need more time to decide on your ticket purchase? Keep My Fare lets you hold your reservation and fare details for up to 72 hours before issuing a ticket. Customers find this service particularly useful when travel dates aren’t finalized, or when they’re traveling with someone else and need to discuss travel plans prior to purchase. If you’re booking an international flight on the ANA website, you can apply for the service from the payment screen after selecting your preferred flight and fare.

Itineraries containing only ANA-operated flights with an ANA flight number, and Japan domestic codeshare flights operated by other carriers are eligible. Note that depending on the purchase or reservation deadline for a fare, there are cases in which the ticket must be issued within 72 hours. In those instances, the application field won’t show up on the payment screen, and the itinerary won’t be eligible for this service.

Payment is by credit card only. Fees vary depending on the site you’re booking through.

Once you book the service, itineraries made prior to purchase cannot be changed, and refunds cannot be provided.

When using Keep My Fare, applicable fares are those in effect at the time of booking and valid for the start date of the itinerary of your ticket. We won’t refund or charge any fare differences that may arise due to fare revisions, etc. after applying for the service. However, if you’re purchasing a fare that allows reservation changes, any fare differences resulting from such changes will be refunded or charged.

• This service is only available through the ANA website.
• Your reservation will be cancelled automatically if the payment isn’t received by the due date.
• This service can’t be used in conjunction with an award ticket reservation.
• If a fare with a purchase deadline of less than 72 hours after reservation completion is selected, the application screen won’t be displayed and the itinerary won’t be eligible for this service.

ANA Mileage Club Members can register their reservation preferences, making future online reservations faster than ever. Whether you’re a frequent business traveler or occasional vacationer, this complimentary service makes flying with ANA a breeze.

• Credit Card Information: You can register up to two credit cards. On future reservations, just select the card you’d like to use—you don’t have to worry about entering incorrect information.
• Seat Preferences: Register your preferred sectors and cabin class.
• Contact Preferences: Let us know if you’d like to receive your reservation information through your mobile phone or email, and sign up for our email newsletter.

This service is only available to ANA Mileage Club Members. If you’re interested in this (along with other benefits), check out ANA Mileage Club Enrollment Information.