Boarding Procedures

Airport Procedures

Here, you'll find information for navigating the boarding process, from check-in to the boarding gate.

Information

  • In Japan, airports may be very crowded during long holidays such as the year-end/New year period, Golden Week, and the Bon Festival.
    • Please arrive at the airport with adequate time to spare.
  • Nearby roads may be very congested and parking facilities may operate at full capacity during the long holiday periods.
    • Use of public transportation is recommended. If you are travelling to the airport by car, please check the availability status of the parking facilities at the airport you will be visiting.
  • Notice: You can check in online from 24 hours before departure, and use the service to ensure smooth procedures at the airport.

Customers departing on ANA from an international airport

Boarding Procedures

STEP 1 Check-in

Customers who have already checked in online

No check-in is required at the airport. *1 Please bring a mobile device that can display a "mobile boarding pass" with a two-dimensional bar code at the airport on the day of your flight, or a boarding pass and travel documents printed at home.

  • *1.
    Depending on the departure airport, you may need to go to the baggage counter.

Checking in online in advance allows you to save time by not having to line up at the check-in counter. Click here to learn more about online check-in.

Check-in at the Airport

Please make sure to have your travel documents, international ticket or customer copy of your e-ticket required for check-in.
Check-in may be done at the counter or at a self-service kiosk.

  • * The check-in deadline is one hour before the departure time.
  • * At check-in, airport staff will check the required documents such as passport, visa, ID card, etc., so please be sure you have the required documents.

Customers who have not checked in online must check in for their flight at the airport. If you use the check-in counter, ANA airport staff will check your passport and travel documents and issue a printed boarding pass. Click here for more information on airport counter check-in.

The easiest and most efficient way to check in at the airport is to use one of the convenient self-service kiosks. Click here for details on the self-service kiosks.

STEP 2 Check Your Baggage

Customers who have already checked in online

If you have baggage to check in, please come to the "baggage counter".
If you do not have baggage to check in, please proceed to the security checkpoint.

If you have baggage to check in, please take it to the baggage counter with the sign ANA BAGGAGE DROP STAR ALLIANCE at least 60 minutes before departure. To find out the baggage counter hours, please refer to the ANA international airport check-in counter business hours.

Check-in at the Airport

If you have baggage to check in, please check it in at the check-in counter when boarding.
If you do not have baggage to check in, please proceed to the security checkpoint.

Regarding baggage counter business hours, please refer to the ANA international airport check-in counter business hours.

Baggage Information
Automatic Baggage Check-in Machines

An automatic baggage check-in machine is available at Narita Airport. Passengers who have already checked in and have a boarding pass can check in their baggage directly using the automatic baggage check-in machine.

Baggage Check-in

If the automatic baggage check-in machine is not available or you do not wish to use it, you can check it in at the airport baggage counter.

Please click on baggage allowance, carry-on items, etc., for more information.

STEP 3 Security Inspection

  • Security will double check that you are not carrying dangerous goods.
  • In recent years, security inspections at each airport have been tightened to prevent hijacking and terrorism. We appreciate your cooperation in making your trip safe.

STEP 4 Immigration Inspection

Please show your passport and boarding pass. Depending on the country, you may need to fill out an immigration card. (Customers with Japanese nationality do not need to fill out a Japanese immigration card.)

You may use the duty-free shops after you have passed through security and immigration.

Passengers with a boarding pass or card to use the lounge can relax in an eligible lounge until departure. Click here for more information on the lounge.

STEP 5 Boarding Gate

Please complete your shopping, dining and/or drinking and come to the boarding gate at least 30 minutes before the departure time.

  • If you do not arrive 10 minutes before the departure time, you may not be able to board.

Please be prepared to present your boarding pass and passport to the airport staff when required.

When Economy Class Is Full

If Economy Class on an ANA Group operated flight is fully booked on the day of departure, we may request some passengers to use Business Class by paying a "Same-day Upgrade Surcharge" at the airport. This can be applied to customers who have already booked or purchased Economy Class fares (including ANA international award tickets). Miles are accrued based on the original ticket class.

Applicable Route Upgrade Surcharge
From Japan to North America (including Hawaii and Canada), and Europe JPY 50,000
From Japan to Thailand, India, Vietnam, Myanmar, Singapore, Indonesia, Malaysia and Cambodia JPY 30,000
From Japan to Australia JPY 50,000
From Japan to Taiwan, Korea, Philippines, Russia (Vladivostok) JPY 15,000
From Japan to Mainland China (including Hong Kong) JPY 25,000
From North America (including Hawaii, but excluding Canada) to Japan USD 450
From North America (Canada) to Japan CAD 520
From The United Kingdom* to Japan GBP 290
From France*, Germany, Belgium and Austria to Japan EUR 370
From Thailand to Japan THB 10,000
From India to Japan INR 18,000
From Myanmar and Cambodia to Japan USD 270
From Vietnam to Japan VND 6,220,000
From Indonesia to Japan IDR 3,260,000
From Singapore to Japan SGD 410
From Malaysia to Japan MYR 1,000
From Australia to Japan AUD 540
From Taiwan to Japan TWD 4,700
From Korea to Japan KRW 180,000
From Philippines to Japan PHP 6,600
From Mainland China (excluding Hong Kong) to Japan CNY 1,700
From Hong Kong to Japan HKD 2,000
From Russia (Vladivostok) to Japan RUB 8800
About Air Passenger Duty Tax / French International Solidarity Tax

Britain's Air Passenger Duty and France's Solidarity Tax vary depending on the ticket class. You will also be taxed on the "Same-day Upgrade Surcharge" if you move up to Business Class. The balance owed on the new ticket class will be collected at the airport.

  • Britain's Air Passenger Duty (AIR PASSENGER DUTY): For passengers departing from airports in the UK.
  • France's Solidarity Tax (SOLIDARITY TAX): For customers departing from airports in France.

Information

  • Airports may be very crowded during long holidays in Japan, such as the year-end/New Year period, Golden Week, and the Bon Festival. Security checks have also been enhanced (to include outerwear, shoe, and pat-down screening) and may therefore take longer than usual.
    • Please arrive at the airport with adequate time to spare.
  • Nearby roads may be very congested and parking facilities may operate at full capacity during the long holiday periods.
    • Use of public transportation is recommended. If you are travelling to the airport by car, please check the availability status of the parking facilities at the airport you will be visiting.
  • We kindly ask you to observe the following carry-on baggage-related points to help us ensure on-time departures.
    • Passengers are permitted to carry one piece of baggage on board, in addition to their personal belongings (handbag, camera, umbrella, etc.).
    • If your carry-on baggage exceeds the size and quantity restrictions, please check in the relevant item(s) at a counter.
    • Please make use of the storage space on board as shown under How to Store Carry-on Baggage.
    • Sharp objects such as scissors, knives and cutters are not permitted to be carried on board. Please check them in at a counter.

Customers connecting from ANA domestic flights to ANA international flights

Procedures for departures on domestic flights from airports in Japan

STEP 1 Check-in
Customers who have already checked in online

You do not need to check in again at the airport.

  • Depending on the departure airport, you may need to go to the baggage counter.

Please bring the following items with you on the day of your flight:

  • Your printed boarding pass or mobile boarding pass with the 2D barcode displayed on your device.
  • Your travel documents

Click here for online check-in procedures.

Customers checking in at the airport

Please bring your international ticket or customer copy of your e-ticket to the airport in addition to all required travel documents.

Please check-in at a self-service kiosk or at the counter at the domestic airport in Japan where you will board your flight.

You will be given a domestic boarding pass and an international boarding pass at the airport.

  • For details on procedures at the airport, click here for check-in at the airport counter and self-service kiosks.
  • Please complete the check-in process at the airport at least 30 minutes before the departure of domestic flights.
  • At Kitakyushu Airport and Iki Airport, you may only check-in for your domestic flight. Please complete the international flight check-in at the airport from which your international flight will depart.
STEP 2 Check Your Baggage
Customers who have already checked in online

If you have baggage to check in, please come to the baggage counter.

If you have no baggage to check in, please proceed directly to the security check point.

For more details on baggage, please refer to our baggage information.

Customers checking in at the airport

If you have baggage to check in, please check it in at the "baggage counter" or "international flight connection counter".

If you have no baggage to check in, please proceed directly to the security check point.

Please click on baggage allowance, carry-on items, etc., for more information.

Precautions regarding baggage

If you are traveling between Haneda-Narita or Itami-Kansai Airport from a departure airport in Japan and connecting to an international flight, baggage can be checked in at the international departure airport.

Please use "the international flight connection counter" at Sapporo (New Chitose), Nagoya (Chubu), Osaka (Itami), Fukuoka, and Okinawa (Naha) airports.

STEP 3 Security Inspection
  1. Hold your domestic boarding pass, printed boarding pass, or 2D mobile boarding pass barcode over the skip reader at the security check point.
  2. Please take the "boarding pass" with your seat number and boarding gate that is issued to you.
STEP 4 Boarding Gate

Please arrive at the boarding gate at least 30 minutes before your departure time. When boarding, hold the 2D barcode issued to you at security over the skip reader at the ticket gate.

  • If you do not arrive 10 minutes before the departure time, you may not be able to board.
  • You can also check the boarding gate on the information screens at the airport.

Procedures at international departure airports (Narita, Haneda, Kansai, Nagoya)

STEP 1 Check-in

Check-in is not required for passengers who have completed their international check-in at the domestic airport.

STEP 2 Check Your Baggage

Customers who check in their baggage at the departure airport for domestic flights in Japan do not need to pick up their baggage at the departure airport for international flights. Please proceed to the security checkpoint.

STEP 3 Security Inspection

Please proceed through security.

STEP 4 Immigration Inspection

Please proceed through immigration.

STEP 5 Boarding Gate

Please arrive at the boarding gate at least 30 minutes before your departure time.

  • * If you do not arrive 10 minutes before the departure time, you may not be able to board.

Related Information

Get the details on your arrival airport and the area you’ll be visiting.

See guidelines for automated gates from the Japanese Ministry of Justice, Immigration Bureau.