On this page, you will find the information you need to easily make your way through Frankfurt International Airport and to your destination.
Arrival and departure terminal maps and other information for navigating Frankfurt International Airport.
Flights operated by ANA group will arrive at Terminal 1 of Frankfurt Airport. On level 3 (Hall B) of Terminal 1, there are Immigration booths, Customs (1), escalators and elevators.
On level 2 (Hall B), there is an information counter, a currency exchange booth, the S-Bahn regional train station, a passageway to the long-distance train station, escalators and elevators.
On level 1, Halls C and B each have a baggage claim area and Customs (2). There is also an information counter, escalators and elevators. Near exit 6, there is a currency exchange booth, train station, bus stops and taxi stands.
There is no requirement to have an entry card for Germany. See Special Guidance info on this page for details if traveling to and/or between Schengen countries.
Checked baggage will be inspected at Customs 1 and 2.
Flights operated by ANA group will depart from Terminal 1 of Frankfurt Airport.
The ANA check-in counters (678 to 681) are located in Hall B on level 2 of Terminal 1, close to Entrance 6. There is a tax refund counter nearby, an application counter for VAT refunds on checked baggage (Zoll)and an information counter.
Close to the boarding gate, there is the Lufthansa Business Lounge and the Lufthansa Senator Lounge as well as a smoking room. Get details on Frankfurt airport lounges.
A value-added tax (VAT) is applied to items purchased in Germany or other EU countries, but visitors may apply for the refund of the tax.
Some travelers are eligible for Fast Track Security Screening. Travelers should look for the Gold Track signs.
The free “SkyLine” shuttle service connects Terminal 1 and 2 in the airport.
The SkyLine connects the different areas of Terminal 1 and 2. Stops A/Z, B, and C are located on level 4 of Terminal 1, while stop D/E is located on level 4 of Terminal 2.
Adjacent to Terminal 1 is the Sheraton Frankfurt Airport Hotel & Conference Center, the Frankfurt Airport Center, and parking lots, as well as a passageway to the AiRail Terminal and the long-distance train station.
Passengers connecting to Germany domestic flights or flights to a Schengen country should proceed to Immigration and Customs on Level 3 (Hall B) of Terminal 1.
Passengers connecting to a non-Schengen country do not need to enter Germany.
Passengers connecting from a Germany domestic flight or a flight from a Schengen country should proceed to the ANA check-in counters (678 to 681) on level 2 (Hall B) of Terminal 1 to perform check-in procedures. After check-in, pass through security or the priority security lane, go through Immigration, and then continue to the boarding gate at Gates B40 to 48. Passengers arriving at Gates A1 to 69 should take the elevator next to A15 down to the underground level, walk through the connecting tunnel, and proceed to Gates B.
On level 2, there is also an information counter, the Lufthansa Business Lounge, the Lufthansa Senator Lounge, escalators and elevators. On level 3 (Hall B) of Terminal 1, there is an information counter, security and the priority security lane.
Passengers connecting from a non-Schengen country arriving at Gates D or E in Terminal 2 or Gates Z should take the SkyLine to Gates B or C in Terminal 1 without entering Germany, and then proceed to security.
The establishment of the EU and the Schengen Agreement has simplified entry and departure procedures within Europe. Once a Japanese national has arrived at one of the Schengen countries, travel within that country is treated as “internal domestic” travel. The following entry and departure procedures apply to passengers traveling from one Schengen country to another Schengen country.
Note: Entry/departure procedures may take an extended amount of time if the passenger does not possess a letter of consent. This letter does not guarantee permission to enter and/or depart from the country, since this is at the discretion of Immigration officer.
Passengers who plan to obtain their visa after their arrival in a Schengen country other than Germany will need a Schengen visa when going through Immigration in Germany. Passengers to whom this condition applies should inquire with their nearest German embassy or consulate.