Please feel free to inform us if you have difficulty in keeping a seated position.
Please inform the ANA Disability Desk in advance if you have difficulty in keeping a seated position due to an illness, injury, or other condition.
We offer the following assistance.
Assist seats, support belts, pillows, and blankets are available free of charge for customers who experience difficulty in maintaining a seated position so that they can keep the upper part of their body in place.
Please refer to Customers Requiring an Assist Seat / Support Belt for more details.
A stretcher is available for customers who cannot sit upright and need to lie down during the entire flight including takeoff and landing due to an illness, injury, or other condition. Please refer to Customers Requiring a Stretcher for more details.
If you have any concerns about the boarding process, please contact us so that we can make the necessary arrangements to ensure your safety.
Please arrive early at the airport in order to have leave enough time for necessary procedures.
60 minutes prior to the departure time
120 minutes prior to the departure time
Pre-boarding service is available for passengers who need assistance.
If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.
Cabin wheelchairs are available for use on board. Please ask cabin attendant for assist when needed.
You cannot activate the wheelchair brake by yourself.
Some aircraft are equipped with a cabin wheelchair accessible lavatory. Please ask cabin attendant for assist to the lavatory.
If you have requested assistance for disembarkation, please remain seated until our staff comes to your seat to escort you off the aircraft. Our staff will escort you to the arrival lobby or to the person meeting you for pickup. Please feel free to ask. Please inform us upon reservation, or contact the ANA Disability Desk in advance.