Partner Airlines

Partner Airlines

Find information for terms and conditions on accruing mileage, how to register mileage and more when using ANA partner airlines.

Notes

  • The accrual rates are applied based on the eligible booking class of the boarding date.
  • When using a codeshare flight operated by an ANA partner airline, mileage accrual will be based on the operating airline's booking class accrual rates. Therefore, accrual rates may differ and there may also be cases when mileage will not be accrued.
  • For ANA discount fares as well as partner airline sectors within PEX fare itineraries, the accrual rates may differ according to the airline.
  • Accrual rates for Star Alliance Round the World Fares differ according to the airline.
  • Partner airlines may change accrual rates and booking classes that are eligible for accrual without notice.
  • Some flights maybe not be eligible for mileage accrual on Codeshare flights operated under the codeshare agreement between ANA partner airline and 3rd party airline.
  • Flights boarded on Garuda Indonesia (GA), Jet Airways (9W), Alitalia (AZ) and Vietnam Airlines(VN) mileage accrual will be limited to codeshare agreement routes
  • Shandong Airlines flights (including codeshare flights) are not eligible for mileage accrual.
  • Some flights are not eligible for mileage accrual for South African Airways operated by Airlink (flight numbers above 8000).

When Making the Reservation and Checking In

When Making the Reservation

Please register your 10-digit AMC membership number.

When Checking In

Present your ANA Card or ANA Mileage Club Card.

A short reference note (with information in English and Simplified Chinese) is available to explain what ANA's frequent flyer program partners need to do when you request mileage registration. It can be useful when completing procedures at the airport.

Download the reference note

This is also required when purchasing a ticket under the ANA flight number for a codeshare flight that is operated by an ANA partner airline.

Notes

  • The above procedures must be completed, even when using a codeshare flight under an ANA flight number that is operated by an ANA partner airline. Mileage accrual may not be processed automatically if the registration procedures are not completed during both reservation and check-in.
  • Registering Mileage When Connecting to Another Flight:
    Please present your ANA Card or ANA Mileage Club Card when making your connection.
  • * Jet Airways (9W) cards currently cannot be registered through ANA SKY WEB.
  • Please request registration by phone or at the check-in counter on the departure date.

After the Flight

Please ensure that you retain the required documentation*1 until after you have confirmed that the mileage has been credited to your account.

Even if you have completed the mileage registration procedures, there may be cases when mileage accrual may not be processed automatically due to system-related issues, etc., at the airline which operated the flight.

  • *1.
    Boarding pass (original) and e-Ticket itinerary receipt or passenger ticket receipt (copies accepted)

When to Expect Your Mileage Credit

Mileage will be credited to your account between 3 days and 1 month after the departure date.

Retroactive Mileage Registration

Retroactive mileage registration for eligible ANA partner airlines are accepted online through the ANA website. Mileage registration applications by phone are not accepted.
(Adria Airways, Alitalia, Jet Airways and Virgin Atlantic retroactive application is processed by email or postal mail.)

Customers who did not register their ANA Mileage Club membership number (10 digits) in advance as well as customers who did not receive their accrued miles after the flight due to system-related issues at the operating airline can retroactively register their miles at any time between 3 days and 6 months after the departure date.

  • When requesting for retroactive mileage credit though the ANA website, mileage credit maybe instant or may take up to 4 weeks. When applying by email or postal mail, process may require approximately 1 month.
  • If the applied flight is not eligible for mileage accrual, an email notification will be sent to you.
  • Only customers who have completed the procedures to join the ANA Mileage Club can apply for retroactive mileage registration. (Submitting a retroactive mileage registration application is not equivalent to applying to join the ANA Mileage Club.)
  • Application results can be checked through the Retroactive Registration Details page from My Menu after logging into your AMC account. Responses to individual inquiries regarding the status of mileage accrual, etc., will not be provided.
  • Any mileage accrual will be denied before ANA Mileage Club enrollment date.

Members-only Features

Documents Required for Retroactive Mileage Registration

  • e-Ticket Itinerary Receipt (receipt issued by an airline or travel agency which indicates the flight number, flight information, booking class, etc.) or passenger ticket receipt (copies accepted)
  • Boarding pass (original)
  • If mailing ONLY, download and print the Mileage Retroactive Registration Application Form

To check your status at any time, log into the Members-only section of the ANA site. Acceptance can take between 3 to 6 months.

Notes

  • Mileage registration applications by phone are not accepted.
  • If the application is submitted after 6 months had already passed, the retroactive mileage registration will not be approved.
  • Only customers who have completed procedures to join ANA Mileage Club can apply for retroactive mileage registration. (Submitting a retroactive mileage registration application is not equivalent to applying to join AMC.)
  • The status of the retroactive mileage registration application can be checked via the ANA website. Responses to individual inquiries regarding the status of mileage accrual, etc., will not be provided.
  • Retroactive mileage registration is possible starting from 3 days after the departure date.

Points to Note When Submitting an Application Through the ANA Website

  • Please retain all documents which are required for retroactive mileage registration until you have confirmed that the mileage has been credited to your account.
  • When submitting an application for an ANA domestic flight, select Mileage Credit for ANA Japan Domestic Flights under Retroactive Registration.
  • Please note that the session will time-out after 30 minutes of inactivity and all previously entered information will be deleted.

Points to Note When Submitting an Application by Email

  • Please retain all documents which are required for retroactive mileage registration until you have confirmed that the mileage has been credited to your account.
  • The retroactive mileage registration application will not be processed if any of the required documents are missing.

Points to Note When Submitting an Application by Post

  • All documents which are submitted in relation to a retroactive mileage registration application, including the Mileage Retroactive Registration Application Form, will not be returned. If you wish to retain any of the documents, please make a copy before sending the original. (All received documents will be appropriately disposed after the mileage registration application has been processed.)
  • The retroactive mileage registration application will not be processed if any of the required documents are missing.
  • If the AMC member information on the Mileage Retroactive Registration Application Form does not match what is actually registered to the AMC member's account, all received documents will be sent back to the sender.
  • When sending a retroactive mileage registration application by post, the customer is responsible for all necessary postage fees. Postage fees will not be refunded.
  • Only regular postal mail will be accepted. Applications which are sent by courier or express delivery services will not be accepted.

Mileage Accrual Terms & Conditions for Partner Airlines

Basic mileage is multiplied by the accrual rate for the relevant fare type to calculate the amount of mileage that will be earned from an international flight. The accrual rates for each fare type differ according to the partner airline.

Mileage is based on the Ticketed Point Mileage (TPM) that is published by the International Air Transport Association (IATA) every autumn.

This published TPM is applicable to the subsequent 1-year period starting from January 1.

  • For Mileage Accrual: Flights used from January 1 to December 31
  • For Awards: Tickets issued from January 1 to December 31

See accrual rates for partner airlines