Passengers Who Have Difficulty Maintaining a Sitting Position
Reservations
ANA offers complimentary upper-body support equipment for customers who have difficulty maintaining a sitting position in their aircraft seat. Please feel free to consult with the ANA Disability Desk when making your reservation. In addition, for customers who find it difficult to sit and require a lying position throughout the flight—including during takeoff and landing—stretcher (portable bed) services are also available.
Assist Seat
We offer 3 types of assist seats. Advance reservations are required for all types. Please note that these may not be available depending on the aircraft type or seat.
Size-S
Height limit: 19-40 inches (48-101 cm)
Weight limit: 5-39 lbs. (2.3-18 kg)
The seat will be set to face backward if the passenger weighs less than 20 lbs. (9 kg).
Size-M
Height limit: 31.5-45.25 inches (80-115 cm)
Weight limit: 22-108 lbs. (10-49 kg)
Size-L
Height limit: 45.25-57 inches (115-145 cm)
Weight limit: 22-108 lbs. (10-49 kg)
Support Belts
We provide a set of vest-type and belt-type support belts for loan.Advance reservations are required.
Please note that these may not be available depending on the aircraft type or seat.
Pillow / Blanket
These can be used to help stabilize your sitting position by placing them in the gaps between your body and the seat.
Application Deadlines for Upper Body Supports
Japan Domestic Flights
48 hours prior to departure
International Flights
96 hours prior to departure
Bringing Your Own Postural Support Devices
Child restraint systems (child seats) or CARES harnesses approved by Japanese (MLIT), European (ECE R44), or U.S. (FMVSS No. 213)* safety standards can be used on board as postural support devices. Custom-made personal support devices may also be permitted for use in the cabin.
Please provide the following details to the ANA Disability Desk in advance. We are also happy to assist with any concerns you may have regarding boarding procedures.
Information to provide when booking:
- Shape of the equipment (photo)
- Material and size (height, width, depth, weight)
- Manufacturer and product name (for commercially available products)
- Installation method
Escort
Please travel with an escort sitting in an adjacent seat if any of the following apply:
- Passengers who have difficulty properly understanding safety instructions from our staff.
- Passengers who have difficulty handling personal needs such as eating, drinking, or using the restroom (including dressing/undressing) by themselves.
- On some aircraft types, passengers who have difficulty moving independently may not be able to board without an escort. Please contact us in advance for details.
Please Note:
Escorts are requested to provide assistance within the airport, during boarding, during flight, and upon disembarking, as well as aid during emergency evacuations.
Flight attendants are unable to provide medical care or personal assistance; therefore, the escort must handle all such needs.
Additionally, please prepare any items necessary for assistance yourself.
Seat Preferences
For safety reasons (such as assisting in emergency evacuations), emergency exit row seats are not available. Seats are subject to change without prior notice due to aircraft changes or other unavoidable circumstances. On Japan domestic flights, some fares do not allow advance seat selection on the website or other channels.
At the Airport
Check-in procedures are accepted at staffed counters, such as the Special Assistance Counter. If you would like to check in or borrow a wheelchair, we will also handle these procedures at the same time.
Approximate Time of Arrival to the Airport
Japan Domestic Flights
60 minutes prior to the departure time
International Flights
120 minutes prior to the departure time
Full-reclining wheelchair
Full-reclining wheelchairs that can pass through the aircraft aisles are available at 49 airports in Japan (excluding Rishiri Airport).
Security Checks
To ensure the safe operation of our aircraft, all passengers are required to undergo security screening. Please note that the screening may involve a physical inspection (pat-down search).
Pre-boarding Service
If you wish to use the pre-boarding service, please inform the staff at the boarding gate. Once the aircraft preparations have been completed, you will be allowed to board first. Please note that depending on the flight status, this service may not be apply.
In-flight
An Appeal for Your Safety: Fastening Your Seat Belt
Please ensure your seat belt is securely fastened at all times while seated. If you are using an assistive seat or a child seat, please make sure the shoulder harness is firmly buckled.
Assistive Seats: Provided and pre-installed on the aircraft seat for your convenience.
Support Belts, Pillows, and Blankets: Handed to you on board by a cabin attendant upon request.
Arrival
Upon request, we will escort you to the arrival lobby or your meeting point. Please inform the airport staff before departure and remain in your seat until a staff member arrives to assist you upon arrival.