Service Equipment
This page provides information about service equipment and facilities available at the airport and on board the aircraft. Please note that some of the equipment is available only at certain airports, on certain aircraft types, or only in Japan.
For rental items that need to be reserved in advance, please contact the ANA Disability Desk.
On Departure
"Special Assistance" counter
At airports in Japan, dedicated counters are available for passengers who need assistance due to illness, injury, or disability.
Please feel free to let us know if you need assistance.
ANA airport counters at the main airports in Japan
| Airport | Terminal | Counter Number |
|---|---|---|
| Tokyo (Haneda) | Japan Domestic Flights Terminal 2 | 2/F Counter 8 next to security checkpoint B 2/F Counter 12 next to security checkpoint C |
| Tokyo (Haneda) | International Flights Terminal 2 | 3/F next to information counter |
| Tokyo (Haneda) | International Flights Terminal 3 | 3/F Counter No. E12 |
| Tokyo (Narita) | Japan Domestic Flights Terminal 1 | 1/F Counter No.3 |
| Tokyo (Narita) | International Flights Terminal 1 | 4/F |
| Sapporo (New Chitose) | Japan Domestic Flights | 2/F Counter No. 1 |
| Nagoya (Chubu) | Japan Domestic Flights | 3/F Counter No. M5 |
| Osaka (Itami) | Japan Domestic Flights South Terminal | 1/F Counter No.7 |
| Osaka (Kansai) | Japan Domestic Flights Terminal 1 | 2/F Counter No. 2 |
| Osaka (Kansai) | International Flights Terminal 1 | 4/F Counter D or E |
| Fukuoka Airport | Japan Domestic Flights | 1/F Counter No. 1 |
| Okinawa (Naha) | Japan Domestic Flights | 3/F Counter No. 1 |
Counters are also available at a height that accommodates wheelchair users and passengers who wish to complete procedures while seated.
Assistance in ANA Lounges
Lounges
Reception Desks
These reception desks are just the right height for passengers using wheelchairs and those wishing to complete procedures while seated.
Available at the following airports
- ANA SUITE LOUNGE: Tokyo (Narita), Tokyo (Haneda), Sapporo (New Chitose), Osaka (Itami), Fukuoka, Okinawa (Naha)
- ANA LOUNGE: Tokyo (Narita), Tokyo (Haneda), Sapporo (New Chitose), Sendai, Komatsu, Osaka (Itami), Hiroshima, Fukuoka, Kagoshima, Okinawa (Naha)
- ANA ARRIVAL LOUNGE: Tokyo (Narita)
Wheelchair Priority Spaces
These spaces are reserved solely for passengers in wheelchairs.
Available at the following airports
- ANA SUITE LOUNGE: Tokyo (Narita), Tokyo (Haneda), Sapporo (New Chitose), Osaka (Itami), Fukuoka, Okinawa (Naha)
- ANA LOUNGE: Tokyo (Narita), Tokyo (Haneda), Sapporo (New Chitose), Sendai, Komatsu, Osaka (Itami), Okayama, Hiroshima, Matsuyama, Fukuoka, Kagoshima, Okinawa (Naha)
- ANA ARRIVAL LOUNGE: Tokyo (Narita)
Other Available Lounge Facilities
Wide Passageways for Easy Passage
Multi-Purpose Lavatories
Informational Signs
Get more information on ANA and partner lounges around the world.
Communication Tools
Communication Support Tools
Communication Board
To assist customers with hearing or speech disabilities and international travelers, communication boards are available at all airport counters in Japan. We offer both paper versions (4 languages: Japanese, English, Chinese, and Korean) and electronic versions (17 languages*).
- * Japanese, English, Simplified Chinese, Traditional Chinese (Hong Kong), Traditional Chinese (Taiwan), Korean, Hindi, Bahasa Indonesia, Thai, Vietnamese, Myanmar language (Burmese), Khmer, Malay, French, German, Tagalog, Spanish
Communication Board (paper and electronic versions)
Communication Support Tools
Communication support tools are available to make our staff easier to understand. Please ask an ANA staff member if you wish to use these tools.
Available at the following airports
- Sapporo (New Chitose), Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Kansai), Osaka (Itami), Fukuoka, Okinawa (Naha)
Remote sign language service
By reading the two-dimensional code with your smartphone, an operator simultaneously interprets the interaction between you and the airport staff in sign language and voice.
Voice-to-text Service Using Tablets
Recognizes the speech of staff and displays it in text.
Available at the following airports
- Sapporo (New Chitose), Tokyo (Haneda), Nagoya (Chubu), Osaka (Kansai), Osaka (Itami), Fukuoka, Okinawa (Naha): At the Special Assistance Counter
Assistance by airport staff wearing "Sign Language Badge"
Assistance by airport staff wearing "Sign Language Badge"
There are some airport staff with a Sign Language Badge on their uniform.
Please feel free to let us know if you need assistance using Japanese Sign Language.
at the security checkpoint
Communication boards at security checkpoints
Communication boards are installed at security checkpoints. To facilitate smooth security checks for hearing-impaired passengers and foreign nationals, the board can be used by both staff and passengers by pointing at each other.
The board is available in Japanese, English, Chinese, and Korean.
Wheelchairs/Walking Aids/Electric Carts
Airport Wheelchair
Airport Wheelchair
Airport wheelchairs can be used to take you directly to your seat on the aircraft.
The large wheels are removable and the armrests are foldable to accommodate the narrow aisles in the cabin.
Although equipped with hand rims, they are unsuited for self-traveling long distances.
Specifications
- Seat width: Approx. 40 cm
- Seat depth: Approx. 40 cm
- Seat height: Approx. 50 cm
- Height: Approx. 95 cm
- Seat back height: Approx. 43 cm
- Weight: Approx. 22 kg
Non-Metal Wheelchair
Some airports have resin (non-metal) wheelchairs that do not set off metal detectors. They also can be used in the aircraft aisles once the large wheels are removed.
Specifications
- Seat width: Approx. 40 cm
- Seat depth: Approx. 40 cm
- Seat height: Approx. 47 cm
- Height: Approx. 91 cm
- Seat back height: Approx. 42 cm
- Weight: 28.5 kg
Power-assisted wheelchair
49 airports in Japan except Rishiri Airport
Large Airport Wheelchair
This airport wheelchair accommodates larger passengers inside the airport. This type cannot enter the aircraft cabin.
Available at the following airports
- Sapporo (New Chitose), Hakodate, Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Kansai), Osaka (Itami), Hiroshima, Iwakuni, Fukuoka, Okinawa (Naha)
Specifications
- Seat width: approx. 64cm
- Seat depth: approx. 50cm
- Seat height: Approx. 55 cm
- Height: Approx. 102 cm
- Seat back height: Approx. 50 cm
Reclining Airport Wheelchair
This airport wheelchair is capable of extending to a full horizontal position. This type cannot enter the aircraft cabin. Horizontal position is not available when traveling.
Available at the following airports
- Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Kansai), Osaka (Itami), Matsuyama, Kumamoto, Okinawa (Naha), Ishigaki
Specifications
- Seat width: Approx. 40 cm
- Seat depth: Approx. 45 cm
- Seat height: Approx. 45 cm
- Height: Approx. 119 cm
- Length in horizontal position: Approx. 200 cm
Full Reclining Wheelchair for Use in Cabin
This full reclining wheelchair is available for customers who have difficulty being in a seated position. This wheelchair can be used in aircraft aisles.
Available at the following airports
- 49 domestic airports in Japan (excluding Rishiri Airport)
Specifications
- Seat width: Approx. 38 cm
- Seat depth: Approx. 42 cm
- Seat height: Approx. 44.5 cm
- Height: Approx. 142 cm
- Seat back height: Approx. 86.5 cm
Walking Aids: Rollators
Rollators are available to help our customers travel around the airport.
Equipped with a height-adjustable handle and a large break lever, this rollator provides a safe and comfortable way to move around inside the airport.
It also features a basket that functions as both a seat and a compartment for your belongings.
If you would like to use a rollator, please let a member of our counter staff know on your departure date.
(This service cannot be reserved in advance.)
Available at the following airports
- 50 domestic airports in Japan
Electric Cart
Electric carts are available at Haneda Passenger Terminal 2 for passengers who are not comfortable walking to the boarding gate. Please inform the counter staff directly, because advance reservations are not accepted.
- * Available from 8:00 to 19:00.
Equipment to Assist with Boarding
OMOTENASHI GUIDE
By downloading the app, you can view real-time text transcriptions of automated announcements at domestic flight boarding gates. The service also supports translations into English, Chinese, and Korean—perfect for noisy environments or when you prefer to check information in your native language.
Available at the following airports
- 50 domestic airports in Japan
Boarding Gates
This boarding gate is wide enough for passengers using wheelchairs, strollers, and walking aids to pass through.
Available at the following airports
- 50 domestic airports in Japan
Stepless boarding bridge
This is a boarding bridge with no steps. People in wheelchairs can cross smoothly.
Boarding Ramp
This ramp is used to assist customers with boarding.
Available at the following airports
- 50 domestic airports in Japan
Assisted Stretcher
Assisted stretchers are used at airports at which passenger boarding lifts or wheelchair stair lifts are not available or equipped.
You can stay seated while the staff will take you up and down the stairs and to your seat in the cabin.
Available at the following airports
Sapporo (New Chitose), Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Itami), Osaka (Kansai), Osaka (Kobe), Fukuoka, Okinawa (Naha), Wakkanai, Okhotsk Monbetsu, Memanbetsu, Asahikawa, Nemuro Nakashibetsu, Kushiro, Hakodate, Aomori, Odate-Noshiro, Akita, Shonai, Sendai, Fukushima, Hachijojima, Niigata, Shizuoka, Toyama, Komatsu, Noto, Okayama, Hiroshima, Iwakuni, Yamaguchi Ube, Tottori, Yonago, Hagi-Iwami, Takamatsu, Tokushima, Matsuyama, Kochi, Saga, Oita, Kumamoto, Nagasaki, Tsushima, Goto Fukue, Miyazaki, Kagoshima, Miyako, Ishigaki
Specifications
- Seat width: Approx. 38 cm
- Seat depth: Approx. 26.5 cm
- Seat height: Approx. 52 cm
- Height: Approx. 136 cm
- Seat back height: Approx. 84 cm
Passenger Boarding Lift
This is a dedicated airport vehicle equipped with a lifting device. When boarding is conducted using boarding stairs, the passenger boarding lift can be used to elevate the customer in a wheelchair directly to the aircraft door.
Available at the following airports
Sapporo (New Chitose), Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Itami), Osaka (Kansai), Fukuoka, Okinawa (Naha)
Passenger Boarding Stairs Equipped with Wheelchair Stair Lift
The wheelchair stair lift allows wheelchairs to be lifted over the boarding stairs.
May not be available with certain aircraft types.
Available at the following airports
Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Itami), Fukuoka, Okinawa (Naha), Rishiri, Hakodate, Okayama, Matsuyama, Kumamoto, Miyako
Powered Stair Climbing Device (S-Max)
This is an option for boarding the aircraft if a passenger boarding lift or wheelchair stair lift is not available. S-Max with its driving function enables smooth boarding as it assists in the ascending and descending of stairs and moving to the seat in the cabin while as state of customer seating.
Available at the following airports
Tokyo (Narita), Osaka (Itami), Okhotsk Monbetsu, Sendai, Fukuoka
Wheelchair Types and Wheelchair-Accessible Facilities
Wheelchair Types
Seats with Movable Armrests
In the cabin, some aisle seats have movable armrests to make it easier to move between a wheelchair and the seat.
Please inform us if you would prefer a seat with a movable armrest, since the locations of these seats vary by aircraft and not all aisle seats have a movable armrest.
Cabin Wheelchair
Cabin wheelchairs are available for use on board. Please ask cabin attendant for assist when needed.
You cannot activate the wheelchair brake by yourself.
Specifications (New Type):
- Seat width: Approx. 31 cm
- Seat depth: Approx. 33 cm (Cushion not included)
- Seat height: Approx. 42 cm
- Height: Approx. 87 cm
- Seat back height: Approx. 41 cm
- Available on all aircraft used.
Wheelchair-Accessible Facilities
Some aircraft are equipped with a cabin wheelchair accessible lavatory. Please ask cabin attendant for assist to/from the lavatory when needed.Assistance is not provided inside the lavatory.
- Available on all aircraft used, except for the B737-800 and the De Havilland Canada Dash 8-400.
Communication Tools
ANA Communication Board
We have installed a communication board to the mobile terminals owned by cabin attendants and are using it to communicate with deaf and speech-impaired customers, and foreign customers. There are 17* language options available.
- * Japanese, English, Simplified Chinese, Traditional Chinese (Hong Kong), Traditional Chinese (Taiwan), Korean, Hindi, Bahasa Indonesia, Thai, Vietnamese, Myanmar language (Burmese), Khmer, Malay, French, German, Tagalog, Spanish
The linguistic assistance is not just textual but can also provide audio responses and handle a range of passengers, including those with disabilities.
Assistance by Cabin Attendants with "Sign Language Badge"
Assistance by Cabin Attendants with "Sign Language Badge"
There are Cabin attendants with a Sign Language Badge on their uniform.*1
Please feel free to let us know if you need assistance using Japanese Sign Language.
-
*1.Available on some flights.
Guidance in Braille / Large Font
Braille Safety Instructions
Available in Japanese and English. Please feel free to ask a flight attendant if you would like a copy. Please be assured that our cabin crew will gladly assist and personally guide you through the cabin, including your seat area and the restrooms.
Drink Menus in Braille and Large Font
Please ask a cabin attendant when necessary.
Braille version of the in-flight magazine "TSUBASA - GLOBAL WINGS"
Some of the essays published in "TSUBASA - GLOBAL WINGS -" are available in Braille for free of charge to enjoy on cabin.
- Reservation in advance is required (Until 7 days before boarding date)
- In Japanese only
- Due to limited stock, it is not always available
Audio version of the in-flight magazine "TSUBASA - GLOBAL WINGS"
The in-flight entertainment program "AUDIO BOOK -TSUBASA GLOBAL WINGS-" allows passengers to enjoy the audio version of the program without prior reservation.
- In Japanese only
Cabin Attendant Call Button from personal monitors
Cabin Attendant Call button will activate by touching anywhere on the personal monitor for more than 5 seconds. Please contact the cabin attendant as it requires set up.
- * Does not activate when monitor is off/showing map.
- * In kid's mode, Cabin Attendant Call button will activate by touching the screen for 10 seconds.
- * Available in limited aircrafts.
International Flight: A320neo, A380-800
Domestic Flight: A321neo / B787-9 (375seats) / B787-10 / B777-200 (392seats)
Cabin Stretcher and Upper Body Restraints
Cabin Stretcher
These are portable beds designed to be installed on aircraft seats. Specific procedures are required for usage, including securing a seat and preparing a medical certificate. If you wish to use this service, please contact our ANA Disability Desk.
Assist Seat
We offer complimentary seating support seat for cxustomers who have difficulty maintaining a sitting position. Three different sizes are available. Please note that advanced reservations are required.
Passengers Who Have Difficulty Maintaining a Sitting Position
Support Belt
We offer complimentary seating support harnesses to help customers secure their upper body to the seat. Advanced reservations are required for this service.
Passengers Who Have Difficulty Maintaining a Sitting Position
Pillow/Blanket
We offer complimentary pillows and blankets to fill the gaps between your body and the seat, helping to stabilize your sitting position. Advanced reservations are required for this service.
Passengers Who Have Difficulty Maintaining a Sitting Position
Leg support stand (for one foot)
Due to the handicaps with illness, bone fracture or some disabilities, ANA can provide "The leg support stand" for customer who has difficulty to sit with keeping the foot on the floor.
- Reservation in advance is required
- Only available on Japan domestic flights (operated by ANA)
- It cannot be used during take-off and landing, Also please be aware that you may withhold to use it due to flight condition for safety reasons.
- It may not keep to fully-stretch your leg depending on the aircraft type.
Medical Equipment/Medicine
Oxygen Cylinder Rentals (Prior Reservation Required / Paid Service)
We provide medical oxygen cylinders equipped with a mask and cannula for a fee. Advanced reservations and the submission of a medical certificate are required for this service.
Oxygen Cylinder Rentals (Prior Reservation Required / Paid Service)
Intravenous Drip Hook
We offer complimentary IV poles (intravenous/nutrient drip hangers) for customers who require elevated drips or tube feeding during the flight. Advanced reservations are required for this service.
Medical/ First Aid Kit (First-aid Tools)
The cabin is equipped with medical equipment to be used for providing first aid to injured passengers.
Medical Equipment:
Stethoscope, digital sphygmomanometer, resuscitator (pocket mask, ambu bag), pulse oximeter, etc.
In addition, other commonly used over-the-counter medicines are available for sick passengers.
Over-the-counter Medicines:
Motion sickness medicine, painkillers, digestive medicine, etc.
We recommend that you bring your own medication.
Doctor's Emergency Kit (First Aid Tools)
The cabin is equipped with medical supplies that can be used by volunteer physicians in the event of an in-flight medical emergency.
Medical Supplies:
- Infusions/Injections: Normal saline, 20% glucose, adrenaline, atropine, hydrocortisone sodium phosphate, etc.
- Oral Medicine, Spray Medicine: Nitroglycerin, d-Chlorpheniramine Maleate, etc.
Medical Equipment:
- Apparatus for ligature and suture*, syringe, infusion set, Nelaton catheters*, etc.
- Medicines and medical supplies are loaded onboard in accordance with the Enforcement Regulations of the Civil Aeronautics Law.
- *International flights only
Resuscitation Kit
CPR (cardiopulmonary resuscitation) kits that include medical instruments needed for removing foreign objects away from the airways are loaded on all international flights.
Medical Equipment:
Endotracheal intubation apparatus, Blood Glucose Meter Set, aspirator, etc.
- These medical instruments are to be used by physicians and are loaded on board in accordance with the Enforcement Regulations of the Civil Aeronautics Law.
Automated External Defibrillator (AED)
To further strengthen our emergency response system on board, all aircraft are equipped with AED-a medical device that can send an electric shock to the heart and eliminate ventricular fibrillation caused by myocardial infarction and other symptoms.
The AEDs currently loaded on board are equipped with a function that can monitor heart rhythms. The bright color liquid crystal display screen on the AED displays the electrocardiogram waveforms, enabling accurate analysis of passenger symptoms.
Other device
Extension belts
These extensions can be attached to regular seat belts. They are available for securing medical equipment to the seat, or for the comfort of larger passengers.
Please note that passengers are not permitted to use their own personal seat belt extensions for safety reasons.