This page provides information about service equipment and facilities available at the airport and on board the aircraft. Please note that some of the equipment is available only at certain airports, on certain aircraft types, or only in Japan.
For rental items that need to be reserved in advance, please contact the ANA Disability Desk.
Special assistance is available for customers with medical requirements or disabilities at a dedicated service counter in the airports listed below. Please visit this counter if you require assistance.
Airport | Terminal | Counter Number |
---|---|---|
Tokyo(Haneda) | Japan Domestic Flights Terminal 2 | 2/F Counter 8 next to security checkpoint B 2/F Counter 12 next to security checkpoint C |
Tokyo(Haneda) | International Flights Terminal 2 | 3/F next to information counter |
Tokyo (Narita) | Japan Domestic Flights Terminal 1 | 1/F Counter No.3 |
Tokyo (Narita) | International Flights Terminal 1 | 4/F |
Sapporo (New Chitose) | Japan Domestic Flights | 2/F Counter No. 1 |
Nagoya (Chubu) | Japan Domestic Flights | 3/F Counter No. M5 |
Osaka (Itami) | Japan Domestic Flights South Terminal | 1/F Counter No.7 |
Osaka (Kansai) | Japan Domestic Flights Terminal 1 | 2/F Counter No. 2 |
Osaka (Kansai) | International Flights Terminal 1 | 4/F Counter No. A20 |
Fukuoka Airport | Japan Domestic Flights | 1/F Counter No. 1 |
Okinawa (Naha) | Japan Domestic Flights | 3/F Counter No. 1 |
We also have low counters for passengers using wheelchairs and those wishing to complete procedures while seated.
These reception desks are just the right height for passengers using wheelchairs and those wishing to complete procedures while seated.
These spaces are reserved solely for passengers in wheelchairs.
Wide Passageways for Easy Passage
Multi-Purpose Lavatories
Informational Signs
Get more information on ANA and partner lounges around the world.
In order to facilitate smooth communication with deaf and speech-impaired customers, and foreign customers, we have installed a writing board and a communication board at the counters at airports in Japan. There are two types of communication boards, a paper version and an electronic version. The paper version is written in 4 languages, Japanese, English, Chinese, and Korean, and the electronic version is written in 17 languages *.
Writing Pads (Front view)
Communication Board (paper and electronic versions)
Communication support tools are available to make our staff easier to understand. Please ask an ANA staff member if you wish to use these tools.
Communication boards have been installed at the security checkpoint.
Passengers with hearing disabilities and foreign nationals can use the boards while pointing at each other to facilitate the security check.
Using a designated tablet device, the operator simultaneously interprets the communication between the customer and the airport staff in sign language and speech.
Recognizes the speech of staff and displays it in text.
Some staff members who are qualified with 4th or upper level of the Sign Language Proficiency Test, will wear a sign language badge with them and can provide assist with using sign language. Please feel free to ask for assistance.
Airport wheelchairs can be used to take you directly to your seat on the aircraft.
The large wheels are removable and the armrests are foldable to accommodate the narrow aisles in the cabin.
Although equipped with hand rims, they are unsuited for self-traveling long distances.
Some airports have resin (non-metal) wheelchairs that do not set off metal detectors. They also can be used in the aircraft aisles once the large wheels are removed.
49 airports in Japan except Rishiri Airport
This airport wheelchair accommodates larger passengers inside the airport. This type cannot enter the aircraft cabin.
This airport wheelchair is capable of extending to a full horizontal position. This type cannot enter the aircraft cabin. Horizontal position is not available when traveling.
This full reclining wheelchair is available for customers who have difficulty being in a seated position. This wheelchair can be used in aircraft aisles.
Rollators are available to help our customers travel around the airport.
Equipped with a height-adjustable handle and a large break lever, this rollator provides a safe and comfortable way to move around inside the airport.
It also features a basket that functions as both a seat and a compartment for your belongings.
If you would like to use a rollator, please let a member of our counter staff know on your departure date.
(This service cannot be reserved in advance.)
Electric carts are available at Haneda Passenger Terminal 2 for passengers who are not comfortable walking to the boarding gate. Please inform the counter staff directly, because advance reservations are not accepted.
We will handle your wheelchair with the utmost care and place it into or under one of our ANA original protective cases or covers.
If you download the app, you can document the announcement that is flowing at the boarding gate and display it on your smartphone.
In addition to Japanese, English, Chinese, and Korean are also supported, and can be translated and displayed in the language of your choice.
This boarding gate is wide enough for passengers using wheelchairs, strollers, and walking aids to pass through.
This is a boarding bridge with no steps. People in wheelchairs can cross smoothly.
This ramp is used to assist customers with boarding.
Assisted stretchers are used at airports at which passenger boarding lifts or wheelchair stair lifts are not available or equipped.
You can stay seated while the staff will take you up and down the stairs and to your seat in the cabin.
Sapporo (New Chitose), Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Itami), Osaka (Kansai), Osaka (Kobe), Fukuoka, Okinawa (Naha), Wakkanai, Okhotsk Monbetsu, Memanbetsu, Asahikawa, Nemuro Nakashibetsu, Kushiro, Hakodate, Aomori, Odate-Noshiro, Akita, Shonai, Sendai, Fukushima, Hachijojima, Niigata, Shizuoka, Toyama, Komatsu, Noto, Okayama, Hiroshima, Iwakuni, Yamaguchi Ube, Tottori, Yonago, Hagi-Iwami, Takamatsu, Tokushima, Matsuyama, Kochi, Saga, Oita, Kumamoto, Nagasaki, Tsushima, Goto Fukue, Miyazaki, Kagoshima, Miyako, Ishigaki
This is a dedicated airport vehicle equipped with a lifting device. When boarding is conducted using boarding stairs, the passenger boarding lift can be used to elevate the customer in a wheelchair directly to the aircraft door.
Sapporo (New Chitose), Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Itami), Osaka (Kansai), Fukuoka, Okinawa (Naha)
The wheelchair stair lift allows wheelchairs to be lifted over the boarding stairs.
May not be available with certain aircraft types.
Tokyo (Haneda), Tokyo (Narita), Nagoya (Chubu), Osaka (Itami), Fukuoka, Okinawa (Naha), Rishiri, Hakodate, Okayama, Matsuyama, Kumamoto, Miyako, Ishigaki
This is an option for boarding the aircraft if a passenger boarding lift or wheelchair stair lift is not available. S-Max with its driving function enables smooth boarding as it assists in the ascending and descending of stairs and moving to the seat in the cabin while as state of customer seating.
Tokyo (Narita), Osaka (Itami), Okhotsk Monbetsu, Sendai, Fukuoka
In the cabin, some aisle seats have movable armrests to make it easier to move between a wheelchair and the seat.
Please inform us if you would prefer a seat with a movable armrest, since the locations of these seats vary by aircraft and not all aisle seats have a movable armrest.
Cabin wheelchairs are available for use on board. Please ask cabin attendant for assist when needed.
You cannot activate the wheelchair brake by yourself.
Some aircraft are equipped with a cabin wheelchair accessible lavatory. Please ask cabin attendant for assist to/from the lavatory when needed.Assistance is not provided inside the lavatory.
We have installed a communication board to the mobile terminals owned by cabin attendants and are using it to communicate with deaf and speech-impaired customers, and foreign customers. There are 17* language options available.
The linguistic assistance is not just textual but can also provide audio responses and handle a range of passengers, including those with disabilities.
Cabin attendants who are qualified with 4th or upper level of the Sign Language Proficiency Test*, will wear a sign language badge with them and can provide assist with using sign language. Please feel free to ask for assistance.
Brochure on the emergency cabin equipment in Braille is available for customers with visual disabilities. (in Japanese and English) Please ask a cabin attendant when necessary.
The cabin attendant will explain the seat equipment and on board facilities including the lavatory.
Some of the essays published in "TSUBASA-GLOBAL WINGS" are available in Braille and audio (Readings by cabin attendants) for free of charge to enjoy on cabin.
When Used
Stretchers are attached to the top of the seats. The location of the stretcher will vary according to the aircraft. With exceptions of some aircraft types, curtains are available and can be used except during takeoff and landing.
As the passenger will be strapped in for safety, they will not be able to change positions or go to the lavatory. Medical equipment will be placed on the seats beneath the stretcher. Please refer to Customers Requiring a Stretcher for information regarding the reservation.
Assist Seats for customers who have difficulties in keeping a seated position are available free of charge.
Please refer to Customers Requiring an Assist Seat / Support Belt for information regarding the reservation.
A support belt is a supplementary belt designed to hold the upper body. Support belts are available free of charge for customers who experience difficulty in maintaining an upright seated position for reasons such as a disability.
Please refer to Customers Requiring an Assist Seat / Support Belt for information regarding the reservation.
Pillows and blankets are borrowed free of charge to stabilize the sitting position by inserting the body into the gap between the seats.
Please refer to Customers Requiring an Assist Seat / Support Belt for information regarding the reservation.
Due to the handicaps with illness, bone fracture or some disabilities, ANA can provide "The leg support stand" for customer who has difficulty to sit with keeping the foot on the floor.
Reservation in advance is required.
Oxygen flow setting can be adjusted in the range of 0.25-6.0 liters per minute.
Reservation in advance is required.
Oxygen flow setting can be adjusted in the range of 0.25-5.0 liters per minute.
For how to use an oxygen cylinder, please refer to Instructions for Oxygen Cylinders:
Passengers wishing to rent oxygen tanks need to submit a Medical Information Form (MEDIF) in advance. The number of rental oxygen cylinders will be prepared according to the amount of oxygen required by the customer as stated by the physician on the MEDIF.
Download the form here.
Intravenous drip hook for customers who take intravenous drip, nutritional supplements, etc., are available free of charge.
Reservation in advance is required.
The cabin is equipped with medical equipment to be used for providing first aid to injured passengers.
Stethoscope, digital sphygmomanometer, resuscitator (pocket mask, ambu bag), pulse oximeter, etc.
In addition, other commonly used over-the-counter medicines are available for sick passengers.
Motion sickness medicine, painkillers, digestive medicine, etc.
We recommend that you bring your own medication.
The cabin is equipped with medical supplies that can be used by volunteer physicians in the event of an in-flight medical emergency.
CPR (cardiopulmonary resuscitation) kits that include medical instruments needed for removing foreign objects away from the airways are loaded on all international flights.
Endotracheal intubation apparatus, Blood Glucose Meter Set, aspirator, etc.
To further strengthen our emergency response system on board, all aircraft are equipped with AED-a medical device that can send an electric shock to the heart and eliminate ventricular fibrillation caused by myocardial infarction and other symptoms.
The AEDs currently loaded on board are equipped with a function that can monitor heart rhythms. The bright color liquid crystal display screen on the AED displays the electrocardiogram waveforms, enabling accurate analysis of passenger symptoms.
This belt can be used to extend the seat belt attached to a seat.
It can be used to secure medical equipment to seats or for passengers with large bodies.
For details, please contact the ANA Disability Desk.
Please return extension belts provided onboard to a cabin attendant when you deplane.