Traveling to and from Mumbai Chhatrapati Shivaji Maharaj International Airport
On this page, you will find the information you need to easily make your way through Mumbai Chhatrapati Shivaji Maharaj International Airport to your destination.
Guide to India’s Mumbai Chhatrapati Shivaji Maharaj International Airport
Arrival and departure terminal maps and other information for navigating India’s Mumbai Chhatrapati Shivaji Maharaj International Airport.
Arrival Terminal
Airport Map Information
Flights operated by ANA Group will arrive at Terminal 2 of Mumbai Airport.
Immigration
- Please present your passport and Immigration Card.
- Those who do not carry an Indian passport (including people of Japanese nationality) must present the Immigration Card.
- You might be asked to show the boarding pass.
- For information around visas, please visit the Special Guidance section on this page.
Customs
Please present your Customs declaration form.
Visas on Arrival and e-Tourist Visa
Please be informed that Visa on arrival and e-Tourist Visa application have different counters and change periodically without notice. Please contact our airport staff upon arrival.
Departure Terminal
Airport Map Information
Flights operated by ANA Group will depart from Terminal 2 of Mumbai airport. Learn more about the Airport Lounge.
Security Screening Priority Lanes
Business class passengers are able to use priority lanes for security check and Immigration by presenting their boarding pass.
Terminal Access
- Only the passengers boarding flights can enter the international terminal.
- * If your child/children are travelling alone and/or you are sending off/picking up a customer using ANA airport support, please be aware that you cannot enter the terminal.
- Please confirm with us in advance the point where you will send off/pick up. Please contact us for further details.
- Passengers cannot enter the terminal earlier than four hours before flight departure time.
- At the entrance of the terminal, all passengers are asked to present the boarding pass with flight number of the day printed, Electronic Ticket Itinerary/Receipt and the passport. Any relevant reservation changes (such as rebooking) are required beforehand.
- In the case of an e-ticket, please print and bring the Electronic Ticket Itinerary/Receipt with the updated departing date.
Check-In
- Please present your passport and boarding pass.
- Boarding gate check-in counters are subject to change; please check at the airport.
- See ANA International Airport Check-In Counter Opening Times.
Carry-On Baggage
- ANA-stamped tags will be given to every passenger at check-in—one tag for each carry-on.
- After security check, the security staff will put a stamp on the boarding pass and carry-on baggage to indicate inspection was completed.
- Although goods purchased in duty-free shops in the waiting room do not need tags or stamps, please show the receipt at the security check upon boarding.
- During the security check, any baggage without stamps will be checked again for security.
Note: The MacBook Pro15 is not allowed on any flights traveling from India, as per the Director General of Civil Aviation (DGCA/INDIA). The MacBook Pro15 contains a battery that may overheat and was recalled due to the potential fire hazard. The laptop was primarily sold between September 2015 and February 2017. Any passengers who own this laptop are kindly requested to make alternative arrangements. For more details, please visit the Directorate General of Civil Aviation website.
Immigration
- Please present your passport and boarding pass.
- Foreign passengers (including Japanese nationality) are not required to submit Immigration Cards.
Transit
Note: Per Mumbai Airport Regulation, Immigration for Transit Passengers shall be available 4 hours before the scheduled time of departure. This rule also applies to all passengers holding a boarding pass. Please check the flight schedule at the time of reservation.
Connecting from ANA to other airlines (India Domestic Flights)
- Drop your check-in baggage at Domestic Transit Counter (AI only).
- Passengers who transfer to AI/UK flight, please proceed to the domestic departure counter on the 4th floor in the same terminal.
- Passengers who transfer to SG/6E/G8 flight, please proceed to the domestic terminal by taxi (paid service).
Connecting from ANA to other airlines (International Flights)
- If you have a boarding pass for a connecting flight, go through the connecting security check and proceed to the boarding gate of the connecting flight.
- If you don’t have a boarding pass for a connecting flight, please complete check-in at the international connecting counter then proceed to the boarding gate.
- Note: Check-in service may not be provided at connecting counter of some airline companies. In this case, the airline staff will temporarily carry your passport and boarding pass and check-in on your behalf.
- The airline company may keep your passport and boarding pass for a long time until check-in for the connecting flight.
Connecting from other airlines to ANA (India Domestic Flights)
- Passengers who are traveling on AI/UK flight, please proceed to the international departure counter on the 4th floor
- Passengers who are traveling on SG/6E/G8 flight and arrive in Terminal 1, please take the taxi (paid service) to come to the International Terminal (Terminal 2).
Connecting from other airlines to ANA (International Flights)
- If you have an ANA flight boarding pass, go through the connecting security check and proceed to the boarding gate of ANA flight.
- If you don’t have an ANA flight boarding pass, please complete check-in at the international connecting counter and then proceed to the boarding gate.
- Note: After checking in at the international connecting counter, the airline staff may keep your passport and boarding pass temporarily to complete the check-in on your behalf.
- With no boarding pass, a simplified boarding pass with no seat number may be issued. If you’re given a simplified boarding pass, please notify an ANA staff member at the boarding gate. The ANA staff will be at the boarding gate one hour before the departure time.
Instructions for Mumbai Chhatrapati Shivaji Maharaj International Airport
Transit Visa
Passengers who would like to travel to a third country via India will require a transit visa. Up to 2 transfers are permitted within the 3-month validity period, with a maximum stay of 3 days in each Indian city.
Tourist Visa
If a passenger holding a tourist visa departs India within the 6-month validity period, re-entry into India shall not be permitted for 2 months. If a passenger want to re-enter within 2 months he must make a special application. A variety of visas are provided for India, depending on the frequency, duration and purpose of visits. Please confirm the type of visa that corresponds with your itinerary and purpose of visit. Note: Visa information is continually being updated. For the latest information, please visit the India Visa Application Center.
Tourist Visa on Arrival
The Indian government has introduced an electronic tourist visa issuing system—Tourist Visa on Arrival (TVoA) enabled with Electronic Travel Authorization (ETA).
Passengers wishing to use the electronic tourist visa issuing system must apply via the Indian Ministry of Home Affairs at least 4 days prior to entering in India. Note: The TVoA application process for Japanese would take more than one or two hours. We strongly recommend you leave enough time to board your outbound connection flight.