This desk is available to ANA Bronze Service Members.
Please call the Bronze Service Desk exclusive for Bronze members. Services available from and not limited to make reservations on ANA Group operated flights, inquire about mileage program and Premium Member Services.
Due to the spread of Novel Coronavirus (COVID-19), the business hours of ANA Contact Center (English, Japanese) is changed as follows;
We apologize for any inconvenience this may cause.
If you are contacting us from a region not listed on this page, please make your inquiry using the relevant number on Contact Information in Each Region and ANA Branch Office to be connected to the Reservation and Customer Service Center in either Japan or the U.S.
Follow the voice guidance and enter your 10-digit ANA Mileage Club membership number and 4-digit AMC PIN to connect to the Bronze Service Desk.
Please be aware that the 4-digit AMC PIN is different to your web password (8-16 characters).
Please use a toll call when calling from a mobile phone or outside of Japan.
Outside of business hours, calls will be answered by an Automatic Voice Response System.
When using a pre-registered cell phone to call the Bronze Service Desk your Membership No. will be automatically retrieved and authenticated based on your mobile phone caller ID
When your call doesn't connect to the above number: 310-782-3022 (toll dial-in number)
Inquires for General International Flights - Award Reservations
All other inquiries on ANA Mileage Club