On this page, you’ll find contact information for the ANA Mileage Club and ANA Disability Desk. You can also browse common inquiries, though you can choose to interact with our new 24/7 chatbot if you’d prefer automatic responses. Note: The ANA chatbot cannot make ticket reservations, cancel or change reservations, or register/change ANA Mileage Club member information. Make sure to not enter any personal information (e.g., card number, name, address, telephone number, email address) or reservation information.
Due to the spread of Novel Coronavirus (COVID-19), the business hours of ANA Contact Center (English, Japanese) is changed.
We apologize for any inconvenience this may cause.
You can also confirm reservation changes and flight status online.
Before making your inquiry, you can also check for more information on this website.
When your call does not connect to the above number, please call the number below.
ANA International Reservation and Customer Service Center
Operator hours: International (Including Award Tickets) 8:00 - 19:00, 22:00 - 8:00 (open year around)
ANA International In-flight Sales
Operator hours: Monday-Friday 09:00-17:00 (not available on Saturday, Sunday, national holidays or the year-end/New Year holiday period)
9:00 to 18:00 (available year round)
Dial a number above and select "2" when the automated voice system is prompted.
If you need to make an inquiry outside of the business hours of 9:00 to 18:00, please contact the International Reservation(Japan site only) and Customer Service Center.
At ANA, we value your loyalty and are continuously striving to make your travel experience as seamless as possible. Your feedback is very important to us and will help improve our future services.
An Online Dispute Resolution (ODR) platform has been set up by the European Commission : http://ec.europa.eu/consumers/odr/, which provides easy access to alternative dispute resolution. (ADR).
A list of EU member states national designated bodies responsible for ensuring the rights of passengers can be found on :
[For EU resident customers with flight to / from United Kingdom]
Please note that All Nippon Airways is not required to offer, and does not subscribe to, an ADR scheme.
[For passengers with flights from Germany]
If you are unhappy with our response to your complaint, you can refer your complaint to SÖP*, Germany’s independent arbitration board for public passenger transport that oversees all carriers. Please note that correspondence with SÖP will be conducted in German.
[Registration number/ VAT number (U.K.)]
Registration number : FC031261 / VAT number : 461 5199 40
If you need to travel with medication, medical equipment or devices, such as CPAP machines, or hearing aids that emit radio waves, please contact the ANA Disability Desk in advance to confirm if the item is permitted onboard.
When calling from outside Japan, dial the country code 81 and the number (omit the 0 if the number starts with 0).
When your call does not connect to the above number, please call the number below. International call charges will apply.
Your inquiries by email may take a long time for us to respond.If you are in a hurry, please contact us by phone.
If you have already processed your request by telephone or ANA website, we may refrain from replying by email.
Please note that we do not accept the following requests by email.
Contact the ANA Mileage Club for any mileage-related inquiries. Before making your inquiry, you can access the following in “Manage Profile”
After completing log-in, the following procedures can be completed under Manage Profile from My Menu:
At ANA we appreciate our customer's time tremendously, please refer to Average Wait Time to view the best time to call in.
Average Wait Time
This number may not be accessible from some mobile network providers. When your call does not connect to the above number, please call the number below.