Boarding Procedures

Procedures on the Day of Travel

Here, you’ll find information for navigating the boarding process, from check-in to the boarding gate.

Boarding Procedures for International Flights

Here, you’ll find information for navigating the boarding process on international flights, from check-in to the boarding gate.

Boarding procedures

Step 1: Checking in for Your Flight

Passengers scheduled on international flights can either check in online (between 24 hours and 75 minutes ahead of departure) or check in at the airport—at the ANA counter or by using a self-service check-in machine.

No matter the matter of check-in, on the day of your flight, please bring:

  • Your printed boarding pass or your mobile boarding pass displayed on your device, including the 2D bar code
  • Your travel documents

Notes:

Checking in with mobile phone and computer

Checking in online ahead of time can save you time, since you may not have to wait in line at the check-in counter. Find out more about online check-in.

Check in counter

Passengers who have not checked in online need to check in for their flights at the airport. If you choose to use the check-in counter, ANA airport staff will check your passport and other travel documents and issue you a printed boarding pass. Find out more about airport counter check-in.

self-service kiosk

The easiest and most efficient way to check in at the airport is to use our convenient self-service kiosks. Find out more about self-service kiosk.

Step 2: Checking Baggage

man walking with suitcase

Customers checking in baggage should proceed to a self-service baggage drop machine or to the baggage drop counter.

The free checked baggage allowance depends on your travel class and route. Check your Baggage Allowance.

Note: Large items of baggage and dangerous goods, including sharp items such as scissors or nail clippers, cannot be taken on board. These items must be checked in.

Self-Service Bag Drop Machines

Self-service baggage drop machines are available at some airports. Passengers who have checked in and have a boarding pass can go directly to a self-service machine to check in their bags.

Baggage Drop Counter

If self-service baggage drop is not available or you don’t wish to use one, you can check in your bags at the airport baggage drop counter.

Please see Baggage Information for details on baggage allowances, carry-on items and more.

Step 3: Security Checkpoint

Security checkpoint

After checking in and obtaining a boarding pass, you should make their way to a security checkpoint. All passengers must go through security before proceeding to their boarding gate.

  • Make sure that you do not have any dangerous goods in your possession.
  • Security has been enhanced at all airports in recent years. We ask for your cooperation in ensuring safe travel for all passengers.

Step 4: Immigration

passports

Please present both your passport and boarding pass for Immigration inspection. Depending on the country, you may need to fill out an immigration card. (Japanese nationals do not need to fill out a Japanese immigration card.)

  • Some countries’ passports expire after a designated period. Please check that yours has not expired.
  • Your passport is your main identification while traveling abroad. Please record your passport number and date of issuance and store the information in a safe place away from your passport.

You can take advantage of duty-free shops once you have passed through security and immigration.

Passengers with tickets or cards granting lounge access can relax in an eligible lounge before departure. Find out more about lounges.

Step 5: At the Boarding Gate

woman sitting at boarding gate area

Please finish any shopping or food and drinks and be at the boarding gate at least 30 minutes before the departure time.

  • The departure time refers to the time by which all passengers have boarded and the plane leaves the gate.
  • You may be unable to board your flight if you do not come to the boarding gate at least 10 minutes prior to departure.

Airport staff members may inspect your carry-on items to assure they meet carry-on guidelines. Find out more about Carry-On Items.

Please have your boarding pass and passport available to show airport staff as needed.

Boarding Procedures for Japan Domestic Flights

Here, you’ll find information for navigating the boarding process on Japan domestic flights, from check-in to the boarding gate.

Boarding procedures

Step 1: Checking in for Your Flight

Passengers boarding ANA Japan domestic flights and transferring to an ANA international flight can either check in online (between 24 hours and 75 minutes ahead of departure) or check in at the airport—at the ANA counter or by using a self-service check-in machine.

Notes;

  • Check-in and other boarding procedures must be completed at least one hour before your flight’s departure time.
  • Upon checking in at the airport, you will be given a Domestic Check-in Notice and a boarding pass for your international flight.
Checking in with mobile phone and computer

Checking in online ahead of time can save you time, since you may not have to wait in line at the check-in counter. Find out more about online check-in.

Check in counter

Passengers who have not checked in online need to check in for their flights at the airport. If you choose to use the check-in counter, ANA airport staff will check your passport and other travel documents and issue you a printed boarding pass. Find out more about airport counter check-in.

self-service kiosk

The easiest and most efficient way to check in at the airport is to use our convenient self-service kiosks. Find out more about self-service kiosk.

Note: At Kitakyushu and Iki airports, passengers can only check in for their Japan domestic flight. Procedures for international flights must be performed at the departure airport for the international flight.

Step 2: Checking Bags

man walking with suitcase

Customers checking in baggage should proceed to the baggage drop counter.

Please see Baggage Information for details on baggage allowances, carry-on items and more.

Notes:

  • Large items of baggage and dangerous goods, including sharp items such as scissors or nail clippers, cannot be taken on board. These items must be checked in.
  • When traveling between Haneda and Narita airports or Itami and Kansai airports to connect to an international flight, your baggage will be checked in for your international flight at the domestic departure airport.

Step 3: Security Checkpoint

Security checkpoint

After checking in and obtaining a boarding pass, you should make their way to a security checkpoint. All passengers must go through security before proceeding to their boarding gate.

Follow these steps for clearing security:

  1. Scan your Domestic Check-in Notice, your printed boarding pass, or the 2D barcode on your mobile boarding pass on the SKiP reader at security.
  2. The SKIP reader will print a boarding pass with your seat number and boarding gate.

After going through security, passengers with tickets or cards granting lounge access can relax in an eligible lounge before departure. Find out more about lounges.

Step 4: At the Boarding Gate

Please be at the boarding gate at least 30 minutes before the departure time.

  • The departure time refers to the time by which all passengers have boarded and the plane leaves the gate.
  • You may be unable to board your flight if you do not come to the boarding gate at least 10 minutes prior to departure.

Airport staff members may inspect your carry-on items to assure they meet carry-on guidelines. Find out more about Carry-On Items.

Please have your Domestic Check-in Notice, boarding pass and passport available to show airport staff as needed.

Passengers Connecting from a Domestic to International Flight

ANA passengers connecting from Japan domestic flights to international flights should follow these procedures.

At Departure Airport for the Japan Domestic Flight

Passengers should follow these steps when arriving for your domestic flight.

At Departure Airports for International Flights: Narita, Haneda, Kansai and Nagoya

Passengers connecting to international flights at Narita, Haneda, Kansai and Nagoya airports should note the following:

  • Check-in: Passengers who have checked in at the original departure airport are not required to check again for international flight.
  • Baggage: Passengers who checked in their baggage at the original departure airport do not need to collect their baggage before their international flight. Please proceed directly to security.

Related Information

airport check-in counter

Get the details on your arrival airport and the area you’ll be visiting.

passport

See guidelines for automated gates from the Japanese Ministry of Justice, Immigration Bureau.