Here, you’ll find information for navigating the boarding process, from check-in to the boarding gate.
Here, you’ll find information for navigating the boarding process on international flights, from check-in to the boarding gate.
Passengers scheduled on international flights can either check in online (between 24 hours and 75 minutes ahead of departure) or check in at the airport—at the ANA counter or by using a self-service check-in machine.
No matter the matter of check-in, on the day of your flight, please bring:
Notes:
Checking in Online
Checking in online ahead of time can save you time, since you may not have to wait in line at the check-in counter. Find out more about online check-in.
Checking in at the Airport Counter
Passengers who have not checked in online need to check in for their flights at the airport. If you choose to use the check-in counter, ANA airport staff will check your passport and other travel documents and issue you a printed boarding pass. Find out more about airport counter check-in.
Checking in at a Self-Service Kiosk
The easiest and most efficient way to check in at the airport is to use our convenient self-service kiosks. Find out more about self-service kiosk.
Customers checking in baggage should proceed to a self-service baggage drop machine or to the baggage drop counter.
The free checked baggage allowance depends on your travel class and route. Check your Baggage Allowance.
Note: Large items of baggage and dangerous goods, including sharp items such as scissors or nail clippers, cannot be taken on board. These items must be checked in.
Self-Service Bag Drop Machines
Self-service baggage drop machines are available at some airports. Passengers who have checked in and have a boarding pass can go directly to a self-service machine to check in their bags.
Baggage Drop Counter
If self-service baggage drop is not available or you don’t wish to use one, you can check in your bags at the airport baggage drop counter.
Please see Baggage Information for details on baggage allowances, carry-on items and more.
After checking in and obtaining a boarding pass, you should make their way to a security checkpoint. All passengers must go through security before proceeding to their boarding gate.
Please present both your passport and boarding pass for Immigration inspection. Depending on the country, you may need to fill out an immigration card. (Japanese nationals do not need to fill out a Japanese immigration card.)
You can take advantage of duty-free shops once you have passed through security and immigration.
Passengers with tickets or cards granting lounge access can relax in an eligible lounge before departure. Find out more about lounges.
Please finish any shopping or food and drinks and be at the boarding gate at least 30 minutes before the departure time.
Airport staff members may inspect your carry-on items to assure they meet carry-on guidelines. Find out more about Carry-On Items.
Please have your boarding pass and passport available to show airport staff as needed.
When Economy class on ANA Group-operated flights is fully booked on the day of departure, ANA may ask for volunteers among passengers booked and holding Economy Class tickets on to board on Business Class by paying an Upgrade Surcharge.
Applicable Route | Upgrade Surcharge |
---|---|
From Japan to North America (including Hawaii and Canada), and Europe | JPY 50,000 |
From Japan to Thailand, India, Vietnam, Myanmar, Singapore, Indonesia, Malaysia and Cambodia | JPY 30,000 |
From Japan to Australia | JPY 50,000 |
From Japan to Taiwan, Korea, and the Philippines | JPY 15,000 |
From Japan to Mainland China (including Hong Kong) | JPY 25,000 |
From North America (including Hawaii, but excluding Canada) to Japan | USD 450 |
From North America (Canada) to Japan | CAD 520 |
From The United Kingdom* to Japan | GBP 290 |
From France*, Germany, Belgium and Austria to Japan | EUR 370 |
From Thailand to Japan | THB 10,000 |
From India to Japan | INR 18,000 |
From Myanmar and Cambodia to Japan | USD 270 |
From Vietnam to Japan | VND 6,220,000 |
From Indonesia to Japan | IDR 3,260,000 |
From Singapore to Japan | SGD 410 |
From Malaysia to Japan | MYR 1,000 |
From Australia to Japan | AUD 540 |
From Taiwan to Japan | TWD 4,700 |
From Korea to Japan | KRW 180,000 |
From Philippines to Japan | PHP 6,600 |
From Mainland China (excluding Hong Kong) to Japan | CNY 1,700 |
From Hong Kong to Japan | HKD 2,000 |
Passengers who require assistance will board first (also called pre-boarding). Others will board according to the boarding group number printed on their boarding pass.
Pre-boarding is for passengers who require extra assistance (e.g., wheelchair users, those with children under 2 years old).
If you wish to use the pre-boarding service, please contact the boarding gate staff at your earliest convenience.
Please note that pre-boarding may not be available in some cases depending on flight status or for other reasons.
The rest of the passengers will board in order of the group number printed on their boarding pass.
Here’s how that usually breaks down:
Boarding order until June 18, 2020.
Boarding Order | Passengers |
---|---|
Group1 | First Class Diamond Service Members |
Group2 | Business Class Platinum Service Members Super Flyers Members Star Alliance Gold Members |
Group3 | Premium Economy Economy Class (excluding the A380*) |
Note: If you are connecting from an airline other than ANA, some airlines may not be able to print the boarding group number due to the system limitations. Please check on your group number at the boarding gate.
Here, you’ll find information for navigating the boarding process on Japan domestic flights, from check-in to the boarding gate.
Passengers boarding ANA Japan domestic flights and transferring to an ANA international flight can either check in online (between 24 hours and 75 minutes ahead of departure) or check in at the airport—at the ANA counter or by using a self-service check-in machine.
Notes;
Checking in Online
Checking in online ahead of time can save you time, since you may not have to wait in line at the check-in counter. Find out more about online check-in.
Checking in at the Airport Counter
Passengers who have not checked in online need to check in for their flights at the airport. If you choose to use the check-in counter, ANA airport staff will check your passport and other travel documents and issue you a printed boarding pass. Find out more about airport counter check-in.
Checking in at a Self-Service Kiosk
The easiest and most efficient way to check in at the airport is to use our convenient self-service kiosks. Find out more about self-service kiosk.
Note: At Kitakyushu and Iki airports, passengers can only check in for their Japan domestic flight. Procedures for international flights must be performed at the departure airport for the international flight.
Customers checking in baggage should proceed to the baggage drop counter.
Please see Baggage Information for details on baggage allowances, carry-on items and more.
Notes:
After checking in and obtaining a boarding pass, you should make their way to a security checkpoint. All passengers must go through security before proceeding to their boarding gate.
Follow these steps for clearing security:
After going through security, passengers with tickets or cards granting lounge access can relax in an eligible lounge before departure. Find out more about lounges.
Please be at the boarding gate at least 30 minutes before the departure time.
Airport staff members may inspect your carry-on items to assure they meet carry-on guidelines. Find out more about Carry-On Items.
Please have your Domestic Check-in Notice, boarding pass and passport available to show airport staff as needed.
ANA passengers connecting from Japan domestic flights to international flights should follow these procedures.
Passengers should follow these steps when arriving for your domestic flight.
You will not need to check in again at the airport.
On the day of your flight, please bring:
Please bring to the airport all required travel documentation as well as your international flight ticket or e-Ticket Itinerary Receipt.
Passengers can use a Self-Service Check-In Kiosk or go to an ANA check-in counter.
Upon performing procedures at the airport, you will be given a Domestic Check-in Notice and a boarding pass for your international flight. (Note: These are not transferable to other passengers.)
Passengers who are checking baggage should proceed to the baggage drop counter.
If you are not checking baggage, proceed directly to security.
Need more baggage details? Check our Baggage Information page.
Passengers who are checking baggage should do so at the baggage drop counter or at the international connections counter at these airports:
If you are not checking baggage, proceed directly to security.
Need more baggage details? Check our Baggage Information page.
When traveling between Haneda and Narita airports or Itami and Kansai airports to connect from a Japan domestic flight to an international flight, your baggage will be checked in for your international flight at the departure airport for that flight.
Follow these steps for clearing security:
Please be at the boarding gate at least 30 minutes before the departure time. You will be asked to scan the 2D barcode on your boarding pass before embarking onto the aircraft.
Passengers connecting to international flights at Narita, Haneda, Kansai and Nagoya airports should note the following:
Airport and City Info
Get the details on your arrival airport and the area you’ll be visiting.
Information About Automated Gates
See guidelines for automated gates from the Japanese Ministry of Justice, Immigration Bureau.