Check-In Using Face Express (Facial Recognition)

Face Express is a new option for boarding procedures using facial recognition technology, and is available for international flights at eligible airports.
Removing the need for contact and face-to-face encounters with staff, Face Express enables you to complete boarding procedures effortlessly and to enjoy a safe trip with peace of mind.
This new option for boarding procedures also allows you to pass through the security checkpoint and boarding gate without presenting your boarding pass and passport; simply register your facial data so that you can use the facial-recognition cameras instead.

Eligible Airports

Narita Airport

Destination Check-in Counter
U.S. (Seattle, San Francisco, Los Angeles, Chicago, Washington, Houston, and Honolulu) Please go to check-in zone C
Canada Please go to check-in zone C
Mexico Please go to check-in zone C
Belgium Please go to check-in zone C
China (Shanghai Pudong, Beijing, Guangzhou,Qingdao, Hangzhou and Shenzhen) Please go to check-in zone C
India Please go to check-in zone C
Indonesia Please go to check-in zone C
Thailand Please go to check-in zone C
Vietnam Please go to check-in zone C

Haneda Airport

Destination Check-in Counter
Paris Please go to check-in counter E
Taipei (Songshan) Please go to check-in counter E

Conditions for Use

There is no need to make a request for this service in advance. It is available free of charge.
Please register your facial data at the airport on the departure date.

  • This service is recommended for those who are 135-190 cm tall.
  • This service is recommended for those aged 13 and above.
  • Registered facial data will be deleted automatically within 24 hours.
  • This service uses the systems provided by Narita International Airport (NAA) and Tokyo International Airport (TIAT) respectively.
    Please see the relevant airport company's website for the terms and conditions and other details.

Passengers Who Cannot Use the Face Express Service

  • Infants
  • Passengers who would require the assistance of a third party to use the terminals for this service and to pass through the gate
  • Passengers who have already registered their user data for a different flight on the same day at Narita International Airport (NAA) or Tokyo International Airport (TIAT)
  • Passengers who do not have a valid IC passport
  • Passengers who cannot undergo facial recognition due to wearing a mask, sunglasses or other accessories
  • Passengers who do not meet usage criteria for each of the procedures facilitated by ANA inside the airport
  • Other passengers who are deemed unable to use this service by the service provider (the relevant airport company) and/or ANA

How to Use This Service

How to Use Face Express at Narita Airport

STEP1:Check-In and Facial Data Registration

Please come to Zone C on the 4th floor of Terminal 1 and use a self-service check-in machine to check in and register your facial data.

For information on how to get to Check-In Zone C, please see Narita International Airport (International Flights) - Guide.

Key Point
  • Masks and sunglasses should be removed before taking the photo.

STEP2:Baggage Check-In

Please use a self-service baggage drop machine to check in your baggage.

You can also use a self-service baggage drop machine to register your facial data.

STEP3:Passing through the Security Checkpoint

Please pass though the security checkpoint using the facial recognition camera.

Key Points
  • Please pass through a lane that has a Face Express mark.
  • There is no need to present your passport and boarding pass.

STEP4:Passing through the Boarding Gate

You can also pass through the boarding gate using the facial recognition camera.

This is not available at boarding gates for flights to the U.S.

We are currently adjusting the start date of this service.

Key Points
  • Please pass through a Face Express lane.
  • Masks and sunglasses should be removed before passing through the boarding gate.
  • There is no need to present your passport and boarding pass.

How to Use Face Express at Haneda Airport

STEP1:Check-In and Facial Data Registration

Please come to Check-In Counter E on the 3rd floor of Terminal 3 and check in. After checking in, please register your facial data using the Face Express registration machine.
For information on how to get to Check-In Counter E, please see Tokyo International Airport (Haneda).

Key Point
  • Masks and sunglasses should be removed before taking the photo.

STEP2:Passing through the Security Checkpoint

Please pass though the security checkpoint using the facial recognition camera.

Key Point
  • There is no need to present your passport and boarding pass.

STEP3:Passing through the Boarding Gate

You can also pass through the boarding gate using the facial recognition camera.

Key Points
  • Please pass through a Face Express lane.
  • Masks and sunglasses should be removed before passing through the boarding gate.
  • There is no need to present your passport and boarding pass.