Passengers traveling with pets [Japan Domestic Flights]

Pets falling under any of the following conditions may be more affected by stress and changes in temperature, causing harm to their health.
Depending on the circumstances, we may also refuse to check in your pet.

• Lack of appetite or energy
• Labored breathing and elevated heart rate
• An unsteady walk
• Excessive nervousness and trembling
• Excessive nervousness and profuse drooling
• A panicked state and continued barking

The following small animals are only allowed to be checked in if they are domesticated and fit to travel on an aircraft.

• They must not be for sale and they must not be livestock.
• They must not be pregnant.
• They must not be very young (less than 4 months old).
• They must not have a heart or respiratory problem.
• The owner has confirmed your pet is not sedated.

• * The symbol "〇" indicates "allowed" and the symbol "×" indicates "not allowed".

Bulldog, French Bulldog, Boxer, Shih Tzu, Boston Terrier, Bull Terrier, King Charles Spaniel, Tibetan Spaniel, Brussels Griffon, Chow Chow, Pug, Chin, Pekingese

Baggage and cargo besides pets are loaded into the cargo compartment where pets are loaded.
The environment in the cargo compartment can have a variety of effects on a pet’s health. There is a possibility of pets being left in a weakened physical condition or even dying.

An air conditioner controls the temperature and humidity in the cargo compartment, but the environment may be different from that of the passenger cabin due to factors such as the outside temperature.
It is also possible for the compartment to become hot because of the air temperature and reflected heat, especially in summer.
In addition, since loading/off-loading of the aircraft is done outdoors, the temperature and humidity may vary greatly in summer and winter.

During takeoff and landing or in flight, noises such as of the engine, machine operation, and wind are audible, as are noises such as of the engine and ground vehicles running during loading and off-loading.

The lights in the cargo compartment will be turned off during the flight, and the room will be dark.

• ANA Website (PC/Smartphone Version)
• Reservation and Customer Service Center in Japan or the U.S.

Reservations can be made up to the day prior to the departure date. If your journey has multiple sectors, you can make your reservation on the ANA website up to one day prior to the departure date of the first sector of your journey.

• * Please contact ANA or check-in counter staff for any inquiries regarding the check in of your pet on the day of departure.

1: Please proceed to "Reservation for Pets" from the "Services" tab on the "Itinerary Details" or "Reservation Summary Confirmation" screen.

2: Select your representative*1, the type of pet*2, the type of cage*3 and the total weight.

• *1 The person registered as the representative will need to undertake further procedures when checking in the pet on the departure day.
• *2 The following types of pet are eligible: dogs, cats, birds, hamsters, ferrets and rabbits.Please contact Reservation and Customer Service Center in Japan or the U.S. if you wish to check in a different type of pet.
• *3 Small (S), medium (M) and large (L) cages can be provided.In case of rental pet cage, it may be larger than requested size, depending on availability. If you wish to use an extra-large (LL) cage, please contact Reservation and Customer Service Center in Japan or the U.S. Those bringing their own pet cage should select "Carry-on Cage."
  Please read the items relating to consent and release for passengers traveling with pets, then click "Apply" to complete your pre-reservation.
• * Reservation changes can also be made via "Reservation for Pets" from the "Services" tab on the "Itinerary Details" or "Reservation Summary Confirmation" screen.
• * To cancel your reservation, please contact Reservation and Customer Service Center in Japan or the U.S. (Not available through the ANA website.)

In principle, a cage will accommodate one animal. However, up to two birds can be accommodated per cage.

• * We do not transport multiple pets accommodated in one cage, as there is a risk of injury due to pets attacking each other.

We only transport pets in pet cages that comply with IATA regulations and can withstand air transport.

• * All conditions must be met.

• Sturdy roof
• Sturdy cage (made from material such as hard plastic, metal, or wood)
• Breathable, such as furnished with ventilation windows
• Functional handle on the outside
• Locked to prevent escape or contact
• Wheels can be removed or secured
• Large enough for pets to stand, sit, sleep, and turn
• Has a water-resistant device, such as an absorbent sheet, to prevent liquid or waste from leaking
• A cooling mat as well as suitable containers and plates for drinking water and food are provided according to the condition of the pet and the transport time. (Feeding is not allowed in transit areas.)

Between May 1 and October 31, pets cannot be checked in if they are in covered pet cages or pet cages that are placed one inside another. This is due to the dangers posed by decreased air circulation during this period.

• * LL-sized cages are not accepted on flights operated with small aircraft (DH4, CR7) due to cargo compartment volume and cargo compartment door size limitations.
• * When making your request online, you must submit the total weight of the pet and cage.
  The rental pet cages weigh 2.5 kg for small, 5.2 kg for medium, 6.9 kg for large, and 8.7 kg for extra-large.
  Your request may not be accepted if the total weight is between 32 kg and 45 kg. Please contact Reservation and Customer Service Center in Japan or the U.S. by telephone in advance.
  Your pet cannot be checked in if the total weight exceeds 45 kg. Please contact the cargo handling counter (Japanese Only).

ANA provides cooling packs and watering devices for pet cages during the summer (May 1 - October 31). However, there are a limited number of watering devices available for rent from ANA. We would appreciate your cooperation in preparing these items yourself.

Passengers who intend to check-in a pet need to submit a consent form.
Please fill in the required items in advance, print out and bring it with you to the airport.
Please download with the passenger's consent.

Download of Consent and Release form

When traveling with your pet during the summer (May 1 - October 31), ANA recommends avoiding daytime flights to reduce your pet’s exposure to the effects of high outside temperatures.

• Pets that are not accustomed to being in a cage for extended periods of time are prone to feeling stressed. Therefore it is important that you help your pet to become accustomed to the cage before your journey.
• We recommend you talk to a vet if this is your pet's first time traveling by air or you have any concerns about using this service.
• We kindly request that you consult a vet and have your pet vaccinated with a suitable vaccine.
• If your pet is a dog, please make sure that it has been vaccinated in the last year with a vaccine specified in the Rabies Prevention Act.

Pets may feel unsettled if they see their owners behaving differently than normal.We therefore ask that you do your best to interact with your pet as you would normally on the day of your flight to help them relax.

• As your pet cannot be fed after they have been checked in (and this includes any connection time), we kindly request that you feed them beforehand.
• Your pet is more likely to experience travel sickness or other health problems if traveling on a full or empty stomach. Please be mindful of quantities when giving your pet food or water.

A water dispenser (nozzle type) is needed to prevent heat stroke and dehydration in pets and to calm agitation.

• * Tighten the lid of the water dispenser to prevent water leakage and secure it to the cage.
• * Only nozzle-type water dispensers can be checked in. We cannot check in saucer-type water dispensers because the water may spill.

• Please prepare items such as cooling mats, cooling packs, etc., when traveling in the summer and blankets, heat packs, etc., when traveling in the winter.
• Animals raised indoors often have thicker undercoats. If this applies to your pet, ANA recommends that you trim its undercoat when traveling in the summer.

Please be aware that, if you put toys or other items inside your pet’s cage when boarding an aircraft, your pet may accidentally swallow them in the event of any changes in the aircraft environment, etc.
Furthermore, collars and leashes may be chewed off or end up getting wrapped around your pet's body, as may certain toys. The aforementioned risk with leashes is particularly high, so please make sure to remove your pet’s leash before checking them in. If you wish for your pet to be transported while wearing its collar, please make sure in advance that the collar is properly fitted around your pet's neck and not loose.