When flying with ANA, you have the option to pre-pay for products such as extra baggage and meal service. If you're are seated in First Class, Business Class, you can pre-order your meal free of charge.
Save time and make more memories with smart check-in.
A convenient service that allows you to pay in advance on the ANA website for up to one piece of excess baggage that exceeds the free baggage allowance for itineraries where ANA's baggage rules apply.
Enjoy smooth check-in by paying online before boarding your international flight.
Note: You can confirm the applicable baggage rules on the reservation confirmation screen.
In addition, you can use this service if you are flying on an ANA-operated international flight with an ANA flight number and you have one piece of checked baggage that exceeds the free baggage allowance.
This service cannot be used if the checked baggage exceeds the weight and size restrictions.
You are allowed to bring three pieces of baggage free of charge plus one piece of extra baggage.
You are allowed to bring two pieces of baggage free of charge plus one piece of extra baggage.
You are allowed to bring zero to two pieces of baggage free of charge plus one piece of extra baggage.
The charges will vary depending on the flight sector and departure location. Charges will also be converted into the currency used on the website for the country or region where the request was made. In the below charts, please note the following areas.
Flight Type | Fee |
---|---|
Flights that cross from one of the above areas to another | USD 200 JPY 20,000 EUR 150 |
Flights within any of the areas | JPY 10,000 USD 100 |
Please see the examples below for more detail.
Sector with Checked Baggage | Departure Location | Applicable Sector | Applicable Currency/Fees |
---|---|---|---|
Narita - Singapore | Narita (Japan) |
Area 3 to Area 3 | JPY 10,000 |
Haneda - London | Haneda (Japan) |
Area 3 to Area 2 | JPY 20,000 |
Frankfurt - Narita | Frankfurt (Europe) |
Area 2 to Area 3 | EUR 150 |
Singapore - Narita | Singapore (Other departure location) |
Area 3 to Area 3 | USD 100 |
Chicago - Haneda | Chicago (Not eligible) |
Ineligible to Area 3 | Itineraries containing U.S. or Canadian cities are not eligible. |
Vancouver - Haneda | Vancouver (Not eligible) |
Ineligible to Area 3 | Itineraries containing U.S. or Canadian cities are not eligible. |
Sectors with Checked Baggage | Departure Location | Applicable Sectors | (*) Length of Time Between Flights | Applicable Currency/Fees |
---|---|---|---|---|
London - Haneda - Sydney | London (Europe) |
Area 2 to Area 3 to Area 3 | Less than 24 hours | EUR 150 |
Sydney - Haneda - London | Sydney (Other departure location) |
Area 3 to Area 3 to Area 2 | Less than 24 hours | USD 200 |
Singapore - Narita - Mexico City | Singapore (Other departure location) |
Area 3 to Area 3 to Area 1 | 24 hours or more | Itineraries with 24 hours or longer between flights at the connecting point are not eligible. However, the service can be requested separately for each of the Singapore-Narita and Narita-Mexico City flight sectors. |
Sector with Checked Baggage | Departure Location | Applicable Sector | (*) Length of Time Between Flights | Applicable Currency/Fees |
---|---|---|---|---|
Itami - Narita (*) - Singapore | Itami (Japan) |
Area 3 to Area 3 | Less than 24 hours | JPY 10,000 |
Fukuoka - Haneda (*) - Frankfurt | Fukuoka (Japan) |
Area 3 to Area 2 | 24 hours or more |
|
London - Haneda (*) - Kansai | London (Europe) |
Area 2 to Area 3 | Less than 24 hours | EUR 150 |
Bangkok - Narita (*) - Nagoya | Bangkok (Other departure location) |
Area 3 to Area 3 | 24 hours or more |
|
The periods runs from when ticket purchase is completed until no later than 6 hours prior to the scheduled departure time of the first flight on the itinerary.
If you need to alter or make a change to your pre-paid baggage, you have until six hours prior to the scheduled departure time of the first flight on the itinerary to do so. When making a change, follow the below steps.
Refunds can be provided after application. If you need to cancel your pre-paid baggage, follow the below steps.
First Class passengers can use this service to pre-order their preferred in-flight meal.
Passengers traveling in First Class
All routes
Please see Eligible Flights for further details.
One of the following options can be selected for the first meal service:
You can request a meal when making flight reservations on the ANA website.
If you already have a flight reservation, please pre-order your meal from here.
Departure Point | Flight Number |
---|---|
Los Angeles | NH5, NH6, NH105, NH106, NH125, NH126 |
San Francisco | NH7, NH8, NH107, NH108 |
Washington, D.C. (Dulles) | NH101, NH102 |
New York (JFK) | NH9, NH10, NH109, NH110, NH159, NH160 |
Houston | NH113, NH114 |
Chicago | NH11, NH12, NH111, NH112 |
Honolulu | NH181, NH182, NH183, NH184 |
London | NH211, NH212 |
Frankfurt | NH203, NH204, NH223, NH224 |
We also provide a variety of other dishes on board for your enjoyment. Please see our Dining/Drinks page for further details.
The meals available will differ by departure airport.
Please see our Dining/Drinks page to check the meal options available for your flight.
Business Class passengers can pre-order their preferred meal.
Note: The pre-order service is not available to those traveling on discount fares such as inclusive (tour).
The pre-order service is not available for short-haul flights that do not have multiple meal options. Codeshare flights operated by partner airlines and flights with non-ANA flight numbers are not eligible. Please see Eligible Flights for further details.
You can pre-order a meal when making flight reservations on the ANA website. Meals must be pre-ordered no later than 24 hours prior to departure. Please note that pre-orders and service inquiries cannot be made by phone.
Flight | Menu |
---|---|
From Haneda/Narita to North America (excluding Honolulu), Europe, Mexico and Oceania |
Western cuisine from the ANA Original Menu offered on Bangkok, Singapore, Jakarta, Kuala Lumpur and India routes |
From Haneda/Narita to Bangkok, Singapore, Jakarta, Kuala Lumpur and India |
Japanese cuisine from the "Ginza Okuda" Menu offered on North America (excluding Honolulu), Europe, Mexico and Oceania routes |
Departure Point | Flight Number |
---|---|
Los Angeles | NH5, NH6,NH105*1, NH106*1, NH125, NH126 |
San Francisco | NH7, NH8, NH107*1, NH108*1 |
Seattle | NH117, NH118 |
Washington, D.C. (Dulles) | NH101, NH102 |
New York (JFK) | NH9, NH10, NH109, NH110, NH159, NH160 |
Houston | NH113, NH114 |
Chicago | NH11, NH12, NH111, NH112 |
Vancouver | NH115, NH116 |
Mexico City | NH179*1, NH180 |
London | NH211, NH212 |
Paris | NH215, NH216 |
Frankfurt | NH203*2, NH204, NH223, NH224 |
Munich | NH217, NH218 |
Brussels | NH231, NH232 |
Vienna | NH205, NH206 |
Perth | NH881, NH882 |
Sydney | NH879, NH880, NH889*2, NH890*2 |
Departure Point | Flight Number |
---|---|
Bangkok | NH805, NH806, NH847, NH848, NH849*1, NH850*1 |
Kuala Lumpur | NH815, NH816, NH885*1, NH886 |
Singapore | NH801, NH802, NH841, NH842, NH843*1, NH844*1 |
Jakarta | NH835, NH836, NH855, NH856*1, NH871*1, NH872 |
Delhi | NH837, NH838 |
Mumbai | NH829, NH830 |
Departure Point | Flight Number |
---|---|
Honolulu | NH181, NH182, NH183, NH184, NH185, NH186 |
Hanoi | NH897, NH898*1 |
Ho Chi Minh City | NH833, NH834, NH891, NH892*1 |
Manila | NH819, NH820, NH869, NH870 |
Beijing | NH955, NH956, NH961, NH962, NH963, NH964, NH979, NH980 |
Shanghai | NH919, NH920, NH921, NH922, NH959, NH960, NH967, NH968, NH969, NH970, NH971, NH972 |
Dalian | NH903, NH904 |
Qingdao | NH927, NH928, NH949, NH950 |
Guangzhou | NH923, NH924, NH933, NH934 |
Hangzhou | NH929, NH930 |
Xiamen | NH935, NH936 |
Shenzhen | NH965, NH966 |
Hong Kong | NH811, NH812, NH859, NH860 |
Taipei | NH851, NH852, NH853, NH854 |
We also provide a variety of other dishes on board for your enjoyment. Note: Japan arrivals—the meals available will differ by departure airport. Please see our Meals page for further details and meal options available for your flight.
Flying internationally in Premium Economy or Economy Class? You can request paid in-flight meal service ahead of time. Learn more about this service on our Meals page.
(Note: This service only applies to Japan departures and is not available for late-night flights where only a light meal or drink are served after takeoff.)
Make the most of your time during your flight. Make your trip more special with your choice of seat.
Pay a reservation fee and make an advance reservation for aisle or window seats, a seat conveniently located toward the front of the aircraft for smooth boarding and disembarkation, or one of our popular seats with extra legroom.
Customers traveling in Economy Class on an ANA-operated international flight with an ANA flight number.
Tickets beginning with 205.
Note:
Paid Advance Seat Reservation charges will not be incurred for ANA Diamond Service and Platinum Service members with Economy class reservation as well as accompanying passengers on the same reservation or have been registered the companion information in advance. To learn more about exemption details for paid advance seat reservation charges on international flights, please visit this page.
This will differ depending on the site through which you have applied and the seat type.
Seat Type | Japan site | Europe sites | Canada site | Other sites |
---|---|---|---|---|
Exit row seats with extra legroom | JPY 5,500 | EUR 41.25 | CAD 55.00 | USD 55.00 |
Other applicable seats (both window/aisle seats) | JPY 2,500 | EUR 18.75 | CAD 25.00 | USD 25.00 |
Seat Type | Japan site | Europe sites | Canada site | Other sites |
---|---|---|---|---|
Exit row seats with extra legroom | JPY 5,000 | EUR 37.50 | CAD 50.00 | USD 50.00 |
Other applicable seats (both window/aisle seats) | JPY 2,000 | EUR 15.00 | CAD 20.00 | USD 20.00 |
Seat Type | Japan site | Europe sites | Canada site | Other sites |
---|---|---|---|---|
Exit row seats with extra legroom | JPY 4,500 | EUR 33.75 | CAD 45.00 | USD 45.00 |
Other applicable seats (both window/aisle seats) | JPY 1,500 | EUR 11.25 | CAD 15.00 | USD 15.00 |
ANA website and customer service centers (by phone).
From ticket purchase up to 48 hours prior to the departure of the relevant international flight.
Changes are accepted upon adjusting the difference in charges between the new seat with a reservation fee and the EMD (Electronic Miscellaneous Document) for the seat you have already purchased.
Changes are accepted upon adjusting the difference in charges between the new seat with a reservation fee and the EMD (Electronic Miscellaneous Document) for the seat you have already purchased.
Refunds are not available due to customer reasons.
Here is a selection of some of our pre-order items.
Our excellent, wide-ranging product lineup includes many other items in addition to those shown above.
Please see the ANA SKY SHOP Digital Catalog for further details.
Passengers who reserve and purchase a ticket for an ANA Group-operated international flight (NH) under an ANA flight number through the ANA website, official ANA App, ANA International Reservation and Customer Service Center or a travel agency. (excluding purchases made on the Mexico and Italy site)
Orders can be placed any time from the 22nd of the month prior to the departure date up to 23:59 three days prior (JST) for both Japan and non-Japan departures.
In some cases, the application deadline may be one day sooner for some flights departing from overseas.
Example: If your departure date is on April 1, you can place an order from March 22 up to 23:59 on March 29 (JST).
Please reserve and purchase a flight ticket in advance.
STEP1: Go to the Service menu on the reservation confirmation page and press In-flight Duty Free Pre-order.
STEP2: Select your preferred flight from those available and proceed to the product pre-order page.
Detailed Explanations about Placing, Changing,Viewing and Canceling Pre-orders.
You can place an order right now by pressing the button below.
There is a limit to the number of orders that can be accepted for one flight due to loading space. For this reason, there may be occasions when you cannot place an order.
The carrying of liquids on board is restricted in accordance with instructions from the International Civil Aviation Organization (ICAO).
Please be aware that liquid containers over 100 ml cannot be carried on board your connecting flight(s) or return flight.
For further details, please see the Carrying Liquid, Aerosols, and Gels (LAGs) on Board (International Flights).
Existing pre-orders are not updated automatically along with flight ticket reservation changes.
Please cancel your existing pre-order before changing your reservation, and then place a new one afterwards.
International routes operated by ANA (NH flights).
The following list shows flights that are ineligible for the pre-order service due to reasons relating to aircraft management. Please note that this service may also be made unavailable on other flights in the event of certain flight statuses, sudden aircraft changes, etc.
Departure Date | Flight No. | Departure Airport |
---|---|---|
November, 1, 2024 (Local Time) | NH-107 | San Francisco departure |
November, 1, 2024 (Local Time) | NH-159 | New York departure |
November, 1, 2024 (Local Time) | NH-179 | Mexico City departure |
November, 1, 2024 (Local Time) | NH-204 | Frankfurt departure |
November, 1, 2024 (Local Time) | NH-206 | Vienna departure |
November, 1, 2024 (Local Time) | NH-218 | Munich departure |
November, 1, 2024 (Local Time) | NH-802 | Singapore departure |
November, 1, 2024 (Local Time) | NH-806 | Bangkok departure |
November, 1, 2024 (Local Time) | NH-820 | Manila departure |
November, 1, 2024 (Local Time) | NH-834 | Ho Chi Minh City departure |
November, 1, 2024 (Local Time) | NH-836 | Jakarta departure |
November, 1, 2024 (Local Time) | NH-886 | Kuala Lumpur departure |
November, 1, 2024 (Local Time) | NH-890 | Sydney departure |
November, 1, 2024 (Local Time) | NH-964 | Beijing departure |
November, 1, 2024 (Local Time) | NH-968 | Shanghai (Pudong) departure |
November, 1, 2024 (Local Time) | NH-972 | Shanghai (Pudong) departure |
Please be sure to read through the Terms & Conditions before placing an order.
0570-029-333 (Fixed rate within Japan)
03-6741-6685 (Toll number)
Operator hours: International (Including Award Tickets) 8:00 - 19:00, 22:00 - 8:00 (open year around)
0120-283-757 (Toll-free number)
03-6253-7282 (Toll number)
Operator hours: Monday-Friday 09:00-17:00 (not available on Saturday, Sunday, national holidays or the year-end/New Year holiday period)