We provide assistance for pregnant women.
Assistance for pregnant women
We provide assistance for pregnant women to make air travel more comfortable for these people.
How to make a reservation and other procedures
Preparations before Departure
Seats
When purchasing a fare eligible for Advance Seat Reservation*, you can select your seat(s) on the ANA Website or through the ANA Domestic Reservation and Customer Service Center.
- * From 3 days prior to (and including) your boarding date, passengers cannot choose seating until tickets have been purchased.
- * We may not always able to honor your seat request because the number of seats are limited.Please note that your assigned seat may change due to change in aircraft or other reasons.
- * Expectant mothers who are expecting delivery in less than 28 days may not be seated in emergency exits for security reasons.
Preparation for journey
Expectant mothers expecting delivery within 28 days including the departure date need to submit a medical information form.
Please fill in the required items in advance, print out and bring it with you to the airport.
- * Please download with the passenger's consent.
Download of the Medical Information Form
The medical information form is to indicate that the pregnancy is not complicated, and passenger is in good health for air travel and expected date of delivery. It must be issued by a physician no more than seven days (including the day of departure) prior to departure.
- * The medical information form will be accepted even if it is not ANA's prescribed form.
At the Departure Airport
Electric carts (only in Haneda Airport Terminal 2)
Available time/8:00-19:00
Expectant mothers who have difficulty walking to the boarding gate can use electric carts in the Departure Gate Area in Haneda Airport Terminal 2.Please ask counter staff for the service on the boarding date.
- * Number and use of electric carts is limited.
Priority boarding at the gate
Expectant mothers and passengers traveling with small children under the age of three will be offered priority boarding. If you wish to priority board, please inform the staff at the boarding gate.
- * Please note that priority boarding may not be available depending on the flight conditions.
Maternity Mark tags
We hand out ANA original "Maternity Mark" tags to expectant mothers.
For those who need a tag, please let us know at the ANA airport counter.
Inside the Cabin
Reliable service in the cabin
We will gladly assist you with stowing your luggage.Please feel free to ask our cabin crew.
Please do not hesitate to contact our cabin crew if you need further assistance.
Conditions
We restrict travel for expectant mothers whose baby is expected within 28 days of delivery (including that expected delivery date).
Example: Passenger whose expected delivery date is April 30
- * Passengers expecting confinement within 14 days (Including expected delivery date): Medical information form is required. Passenger must be accompanied by a physician.
- * Passengers expecting confinement within 28 days to 14 days (Including expected delivery date): Medical information form is required.
- The medical information form is to indicate that the pregnancy is not complicated, and passenger is in good health for air travel and expected date of delivery. It must be issued by a physician no more than seven days (including the day of departure) prior to departure.
- * The medical information form will be accepted even if it is not ANA's prescribed form.
- Check in of expectant mothers is at least closed 30 minutes prior to departure.
- Passengers expecting confinement within 28 days may accompany only 1 infant.In cases where a mother is accompanying other infant(s)/child(ren), a ticket needs to be purchased and he or she needs to sit by him/herself using a child seat.
(Children under 2 years of age can sit by themselves without using a child seat)
Contact
For passengers who require assistance
The ANA Group provides assistance to passengers with physical difficulties such as sickness, injury, or disability, as well as passengers requiring other assistance (expectant mothers, elderly passengers, passengers with young children, children traveling without an accompanying adult and passengers traveling with pets) so that they can enjoy a safe and comfortable flight.
Counter for passengers who need special assistance at Airports
Haneda Airport 2F
New Chitose Airport 2F
Chubu International Airport 3F
Itami Airport 1F
Fukuoka Airport 1F
Naha Airport 3F
Carrying your Individual Number Card as health insurance certificate when traveling
From December 2, 2024, health insurance card functions will be transferred to your Individual Number Card.
Carry your Individual Number Card with you when traveling within Japan and be prepared in case of an emergency at your destination.