Contact Information (Customers Residing in India)

This page contains information on making inquiries with ANA. It includes frequently asked questions about flight ticket reservations and mileage services as well as contact information. 


Make an Inquiry

Please choose your inquiry type.

This page contains contact information for inquiries regarding flight ticket reservations.

Before Making Your Inquiry

You can also check for information on the ANA website.

Payments by Indian Rupee can only be accepted at ANA offices in Mumbai and Delhi.
Due to regulations in India, there may be cases where reservation changes may not be available by phone. Please visit these offices.

Choose Your Inquiry Method

Email inquiry

Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.

Telephone Inquiries

Inquiries in Japanese / English

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily

Calls cannot be made to this number from outside of India.
Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.

When your call does not connect to the above number, please call the number below.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily

Charges for international call to Japan will apply.


Inquiries in Hindi

Phone Number

ANA Mumbai Office

ANA Delhi Office

Business Hours
09:30 AM-06:00 PM (not available on weekends or national holidays)

Customers calling from outside of India should contact the ANA Mumbai Office on +91-22-6147-0737, +91-22-6147-0787, or the ANA Delhi Office on +91-124-440-6400. International call charges will apply.

Inquiries at Ticketing Counter

ANA Mumbai Office

Languages
English and Hindi
Address

202, Aza House, 24 Turner Road, Bandra (West), Mumbai 400 050. India


Business Hours
09:30 AM-06:00PM (not available on weekends and national holidays)
Phone Number

Customers calling from outside of India should dial +91-22-6147-0737, +91-22-6147-0787. International call charges will apply.


ANA Delhi Office

Languages
English and Hindi
Address

Unit No.302 & 303, 3rd floor, Time Tower, Sector 28, MGRoad, Gurgaon 122 002 India


Business Hours
09:30 AM-06:00 PM (not available on weekends or national holidays)
Phone Number

Customers calling from outside of India should dial +91-124-440-6400. International call charges will apply.

This page contains contact information for ANA Mileage Club and mileage-related inquiries.

Before Making Your Inquiry

The below procedures can be completed in Manage Profile from My Menu on the Top page of ANA Website after logging in.Opens in a new window

- Change address
- Change password
- Retroactive mileage registration

- Change e-mail address
- Change your main card
- Award user registration

Choose Your Inquiry Method

Email inquiry

Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.

Telephone Inquiries

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

Calls cannot be made to this number from outside of India.
Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.

When your call does not connect to the above number, please call the number below.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

Charges for international call to Japan will apply.

ANA Group aims to deliver services that accord with the wishes of each individual customer. Your feedback is very important to us and will be used to help improve our services.

Email inquiry

*Please provide alternate contact details, such as a phone number, as we may want to contact you via a method other than e-mail depending on the feedback or suggestions given, and in the event our e-mails do not reach you.
*Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.