Connect with ANA

Contact Information for Malaysia Customers

On this page, you’ll find contact information for the ANA Mileage Club and ANA Disability Desk. You can also browse common inquiries, though you can choose to interact with our new 24/7 chatbot if you’d prefer automatic responses. Note: The ANA chatbot cannot make ticket reservations, cancel or change reservations, or register/change ANA Mileage Club member information. Make sure to not enter any personal information (e.g., card number, name, address, telephone number, email address) or reservation information.

Procedures and Information

You can also confirm reservation changes and flight status online.

General Inquiries

Before making your inquiry, you can also check for more information on this website.

Emergency Contact Information

  • Customers that use an ANA-operated flight departing from an EU member country, the U.S. or Mexico can register emergency contact details with ANA in the case of an accident.
  • Customers that wish to register this information should print out the appropriate emergency contact information form below, complete the required sections of the form, and hand it to airport staff at the boarding gate on the day of departure from their home country.
  • Note: Collected emergency contact information will not be used for commercial purpose. The information will be disposed of appropriately after the flight arrives at its destination.

Contact Information in Each Region

ANA Disability Desk Contact Information

If you need to travel with medication, medical equipment or devices, such as CPAP machines, or hearing aids that emit radio waves, please contact the ANA Disability Desk in advance to confirm if the item is permitted onboard.

  • Be prepared to provide the manufacturer, product name, model, size, battery type, etc.
  • Please note that we may check your equipment again at the airport before departure.

Phone Inquiry

When calling from outside Japan, dial the country code 81 and the number (omit the 0 if the number starts with 0).

Within Japan

0120-029-377 (toll-free, open 4:00 p.m. - 0:00 a.m. PST)

FAX: 0120-029-366

When your call does not connect to the above number, please call the number below. International call charges will apply.

0570-029-377 (charged, open 4:00 p.m. - 0:00 a.m. PST)

03-6741-8900 (charged, open 4:00 p.m. - 0:00 a.m. PST)

FAX: 03-6741-8710

Email Inquiry

Your inquiries by email may take a long time for us to respond.If you are in a hurry, please contact us by phone.
If you have already processed your request by telephone or ANA website, we may refrain from replying by email.

Please note that we do not accept the following requests by email.

  • Seat availability information, New reservation, Reservation change / cancellation, Airline ticket refund
  • Technical questions about the PC itself

ANA Mileage Club Contact Information

Contact the ANA Mileage Club for any mileage-related inquiries. Before making your inquiry, you can access the following in “Manage Profile”

After completing log-in, the following procedures can be completed under Manage Profile from My Menu:

  • Change address
  • Change password
  • Register retroactive mileage
  • Change email address
  • Change your main card
  • Register an Award User

Email Inquiry

  • Please note that new reservations and changes/cancellations cannot be processed by email.
  • It may take some time for us to respond to email inquiries.
  • Please call us if you require immediate assistance.

Phone Inquiry

  • Calls cannot be made to this number from outside of Malaysia.
  • Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.
  • Your call will be connected to Reservation and Customer Service Center in Japan or the U.S. All of the representatives speak Japanese and English.

1800-81-8015 (toll-free, 24 hours, open daily)*1

When your call does not connect to the above number, please call the number below.

For passengers with a disability who need to place a special assistance request, please contact the below number.

+81-3-4332-6867 (charged, 24 hours, open daily)*1

  • *1.

    Business hours are temporarily changed, please see the details "special notice" as top of this page.

    Charges for international call to Japan will apply.