Contact Information (Customers Residing in Malaysia)

This page contains information on making inquiries with ANA. It includes frequently asked questions about flight ticket reservations and mileage services as well as contact information. 


Make an Inquiry

Please choose your inquiry type.

This page contains contact information for inquiries regarding flight ticket reservations.

Before Making Your Inquiry

You can also check for information on the ANA website.

Choose Your Inquiry Method

Email inquiry

Please note that new reservations and changes/cancellations cannot be processed by email
It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.

Telephone Inquiries

Inquiries in Japanese / English

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily

Calls cannot be made to this number from outside of Malaysia.
Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.

When your call does not connect to the above number, please call the number below.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily

Charges for international call to Japan will apply.


Inquiries in Malay / Chinese

Phone Number

ANA Kuala Lumpur Office

Business Hours
9:00 AM-6:00 PM (not available on weekends or national holidays)

Customers calling from outside of Malaysia should dial +60-3-2032-1331. International call charges will apply.

Inquiries at Ticketing Counter

ANA Kuala Lumpur Office

Languages
Malay and Chinese
Address

Suite 11.01, 11th Floor, Wisma Goldhill 67 Jalan Raja Chulan 50200 Kuala Lumpur, Malaysia


Business Hours
9:00 AM-6:00 PM (not available on weekends or national holidays)
Phone Number

Customers calling from outside of Malaysia should dial +60-3-2032-1331. International call charges will apply.

This page contains contact information for ANA Mileage Club and mileage-related inquiries.

Before Making Your Inquiry

The below procedures can be completed in Manage Profile from My Menu on the Top page of ANA Website after logging in.Opens in a new window

- Change address
- Change password
- Retroactive mileage registration            

- Change e-mail address
- Change your main card
- Award user registration

Choose Your Inquiry Method

Email inquiry

Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.

Telephone Inquiries

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

Calls cannot be made to this number from outside of Malaysia.
Please note that you may be charged an access fee by the local provider when calling the toll-free number using hotel phones, mobiles and landlines. This number may not be accessible from some mobile network providers.

When your call does not connect to the above number, please call the number below.

Phone Number

Reservation and Customer Service Center in Japan or the U.S.

Business Hours
24 hours, open daily
Languages
Japanese and English

Charges for international call to Japan will apply.

ANA Group aims to deliver services that accord with the wishes of each individual customer. Your feedback is very important to us and will be used to help improve our services.

Email inquiry

*Our response may be delayed if the message is received during non-business hours.
*Please refrain from using any part of e-mail received from ANA for secondary purposes, such as for use on social networking services.